Solutions Engineer - EMEA

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.

This Solutions Engineer (SE) role supports evaluations of Canvas LMS, Canvas Studio, Canvas Catalog, Canvas Credentials, and Impact by Instructure. The SE is the primary knowledge resource for the sales team, identifying deployment and technical issues during the pre-sales process, developing creative solutions for unique use cases, and maintaining strong relationships throughout the sales cycle. The SE collaborates with Regional Directors and acts as a technical advisor and product advocate to arrive at the best solution for customer needs. This position is based in Europe and partners with Regional Sales Representatives. Multilingual candidates (Spanish and English required) are preferred; travel up to 60% may be required. This position can be worked remotely in the UK or in a hybrid option in London.

Responsibilities

• Present the Instructure Learning Platform to stakeholders, from high-level storytelling to technical deep-dives.
• Develop and deliver tailored product demonstrations that are simple yet engaging.
• Discover and analyse customer goals and challenges and map them to the appropriate Platform solution(s).
• Analyse technical requirements in RFIs/RFPs and determine required Instructure solutions, services, and partners.
• Respond to functional and technical elements of RFIs/RFPs to address client needs in competitive scenarios.
• Convey customer requirements to leadership and articulate how products and services impact opportunities and sales.
• Understand and document customer requirements to support successful evaluations, proofs of concept, and implementations.
• Track project progress through consistent record-keeping and knowledge-sharing.
• Facilitate a successful transition as prospects become customers.

What You Will Need To Know/Have

• Applied understanding of teaching, instructional design, or education administration.
• Experience in software sales or educational technology is a plus.
• Technical understanding of education technology, web technology, systems integration, SaaS, student information systems, APIs, etc.
• Self-motivated, self-reliant, collaborative, and communicative.
• Articulate and compelling presentation skills with the ability to present to a wide range of stakeholders both virtually and in person; experience with trade shows is expected.
• Fluency in Spanish and English required. Multilingual candidates who also speak Italian are preferred.
• Excellent communication skills in speech and writing, tailored for the audience.
• Organised and analytical, capable of overcoming sales obstacles through creative and adaptive approaches.
• Comfortable in a fast-paced tech company with a rapidly expanding customer base.
• Experience with channel sales and partnerships is a plus.
• Experience working in EMEA countries outside of Europe (e.g., Africa or Middle East) is a plus.
• Must be prepared for extensive travel if/when conditions permit; travel expectations up to 60%.

Get In On All The Awesome At Instructure

• Competitive, meaningful benefits in every country where we operate; benefits vary by location.
• Competitive compensation, plus participation in ownership for full-time employees.
• Flexible schedules and a remote-friendly culture, with hybrid or onsite options in some regions.
• Generous time off, including local holidays and the annual “Dim the Lights” period for rest.
• Comprehensive wellness programs and mental health support.
• Annual learning and development stipends.
• The technology and tools needed to do your best work, typically a Mac (PC options in some locations).
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. We’ve implemented identity verification measures to protect our teams and systems. Candidates may be asked to verify legal name, current physical location, and provide a valid contact number and residential address in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification. We may use AI tools to support parts of the hiring process, but final hiring decisions are made by humans. For more information about data processing, please contact us.