At a Glance
- Tasks: Manage high-value customer relationships and drive product adoption across EMEA.
- Company: Join Instructure, a leader in EdTech with a focus on personal development.
- Benefits: Competitive salary, flexible schedules, generous time off, and wellness support.
- Other info: Inclusive culture with opportunities for growth and recognition.
- Why this job: Make a real impact in education while working remotely with a passionate team.
- Qualifications: Fluent in Italian and English, with strong communication and stakeholder management skills.
The predicted salary is between 60000 - 60000 £ per year.
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.
Customer Success is absolutely vital to our long-term success and profitability, and to helping our customers achieve their goals. As a Customer Success Manager (CSM), you will be responsible for maintaining satisfaction and long-term success for a portfolio of high-value enterprise clients. You will help ensure retention, drive adoption, and unlock revenue growth by applying a consultative approach and leveraging strategic insights and customer data.
What you’ll do:
- Manage a portfolio of high-value customers across EMEA, particularly in Italy and other European markets.
- Build and maintain strategic relationships with executive and operational stakeholders.
- Understand customers’ goals and business drivers; proactively offer solutions and strategies to meet their evolving needs.
- Champion product adoption and utilization to support customer outcomes and learning impact.
- Ensure strong renewal performance by proactively identifying and addressing renewal risks early in the customer lifecycle.
- Collaborate closely with Sales to identify growth opportunities and drive pipeline development.
- Serve as a customer advocate by sharing feedback with Product, Engineering, and other internal teams.
- Contribute to regional and global Customer Success initiatives, continuously improving processes and best practices.
What you bring:
- Professional fluency in Italian and English; other European languages (e.g., Spanish, Dutch, German, French) are a plus.
- Passion for education and technology, ideally with experience in EdTech or SaaS environments.
- Strong stakeholder management and communication skills, including executive presence and the ability to influence at all levels.
- A data-informed mindset with the ability to leverage tools like Salesforce, Gainsight, JIRA, and Tableau.
- Empathy, curiosity, and a solutions-focused attitude.
- Excellent interpersonal and eloquent writing skills.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications:
- Familiarity with higher education, vocational training, or corporate learning ecosystems.
- Experience in Customer Success or account management in a SaaS company (ideally EdTech) with deep knowledge of SaaS products and services.
Success Metrics:
- Customer Health Scores
- Renewal and Expansion Pipeline Attainment
- Executive Business Review (EBR) completion
- Customer Satisfaction (CSAT) and Engagement
Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
- Competitive compensation and participation in Instructure’s equity program
- Flexible schedules and a remote-friendly culture, with hybrid or onsite work available in some regions for specific jobs.
- Generous paid time off, including global holidays and our annual “Dim the Lights” company-wide shutdown from December 26 to December 31
- Comprehensive wellness programs and mental health support
- Annual learning and development stipends to support your growth
- The technology and tools you need to do your best work—typically a Mac, with PC options available in some locations
- Motivosity employee recognition program
- A culture rooted in inclusivity, support, and meaningful connection
£60,000 - £60,000 a year Salary: Base + Commission. This reflects our target hiring budget, with flexibility based on experience, skills, and market factors.
We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be — and when we openly welcome those ideas, our environment is better and our business is stronger. At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer. All Instructure employees are required to successfully pass a background check upon being hired.
Remote Customer Success Manager - Italian speaking in Kent employer: Instructure
At Instructure, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Remote Customer Success Manager, you will enjoy competitive compensation, flexible working arrangements, and generous paid time off, all while contributing to meaningful educational outcomes for our clients. With a strong focus on professional development and a supportive environment, Instructure is an excellent employer for those looking to make a significant impact in the EdTech space.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager - Italian speaking in Kent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Instructure on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common Customer Success scenarios. Think about how you’d handle different situations with clients, especially in the EdTech space. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for education and technology during interviews. Share personal stories or experiences that highlight your enthusiasm and how it aligns with Instructure’s mission. We love to see candidates who genuinely care!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Remote Customer Success Manager - Italian speaking in Kent
Some tips for your application 🫡
Show Your Passion for Education:When you're writing your application, let your enthusiasm for education and technology shine through. We want to see how your passion aligns with our mission at Instructure, so share any relevant experiences that highlight this.
Tailor Your Application:Make sure to customise your application for the Customer Success Manager role. Highlight your experience in EdTech or SaaS environments, and don’t forget to mention your fluency in Italian and English – it’s a big plus for us!
Be Clear and Concise:We appreciate well-structured applications. Keep your writing clear and to the point, showcasing your communication skills. Remember, you’ll be managing relationships with high-value clients, so make sure your application reflects that professionalism.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Instructure!
How to prepare for a job interview at Instructure
✨Know Your Customer Success Stuff
Make sure you brush up on the key principles of Customer Success, especially in the EdTech or SaaS space. Understand how to drive product adoption and retention, as well as how to leverage customer data to provide strategic insights. This will show that you're not just familiar with the role but genuinely passionate about making a difference.
✨Speak Their Language
Since this role requires fluency in Italian and English, practice your language skills before the interview. Be ready to demonstrate your ability to communicate effectively in both languages, especially when discussing complex topics. This will help you connect better with the interviewers and showcase your suitability for managing high-value clients across EMEA.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully built and maintained relationships with stakeholders in previous roles. Highlight your communication skills and your ability to influence at all levels. This is crucial for a Customer Success Manager, so make sure you have some solid stories to share that illustrate your experience.
✨Be Data-Driven
Familiarise yourself with tools like Salesforce, Gainsight, JIRA, and Tableau, as these are essential for the role. Be prepared to discuss how you've used data to inform decisions and drive customer success in the past. Showing that you have a data-informed mindset will set you apart from other candidates.
