At a Glance
- Tasks: Manage high-value clients and ensure their success with our innovative products.
- Company: Join a forward-thinking EdTech company focused on personal development and learning.
- Benefits: Competitive pay, equity options, flexible schedules, and generous time off.
- Other info: Remote-friendly culture with opportunities for professional growth and recognition.
- Why this job: Make a real impact by helping customers achieve their educational goals.
- Qualifications: Fluent in Italian and English, with strong communication and stakeholder management skills.
The predicted salary is between 60000 - 75000 £ per year.
Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome.
Customer Success is absolutely vital to our long-term success and profitability, and to helping our customers achieve their goals.
As a Customer Success Manager (CSM) , you will be responsible for maintaining satisfaction and long-term success for a portfolio of high-value enterprise clients.
You will help ensure retention, drive adoption, and unlock revenue growth by applying a consultative approach and leveraging strategic insights and customer data.
Manage a portfolio of high-value customers across EMEA, particularly in Italy and other European markets.
Champion product adoption and utilization to support customer outcomes and learning impact.
Ensure strong renewal performance by proactively identifying and addressing renewal risks early in the customer lifecycle.
Collaborate closely with Sales to identify growth opportunities and drive pipeline development.
Serve as a customer advocate by sharing feedback with Product, Engineering, and other internal teams.
Contribute to regional and global Customer Success initiatives, continuously improving processes and best practices.
Professional fluency in Italian and English; other European languages (e. g., Spanish, Dutch, German, French) are a plus.
Strong stakeholder management and communication skills, including executive presence and the ability to influence at all levels.
A data-informed mindset with the ability to leverage tools like Salesforce, Gainsight, JIRA, and Tableau.
Excellent interpersonal and eloquent writing skills.
Familiarity with higher education, vocational training, or corporate learning ecosystems.
Experience in Customer Success or account management in a Saa S company (ideally Ed Tech) with deep knowledge of Saa S products and services Competitive compensation and participation in Instructure's equity program Flexible schedules and a remote-friendly culture, with hybrid or onsite work available in some regions for specific jobs.
Generous paid time off, including global holidays and our annual "Dim the Lights" company-wide shutdown from December 26 to December 31 Comprehensive wellness programs and mental health support Annual learning and development stipends to support your growth Motivosity employee recognition program A culture rooted in inclusivity, support, and meaningful connection £
