At a Glance
- Tasks: Build relationships with educational stakeholders and drive product adoption for success.
- Company: Join Instructure, a leader in educational technology with a supportive culture.
- Benefits: Enjoy competitive pay, flexible work options, generous time off, and wellness support.
- Other info: Inclusive culture focused on growth, recognition, and meaningful connections.
- Why this job: Make a real impact in education while working remotely with a passionate team.
- Qualifications: Fluent in English and Dutch, with 4 years in Customer Success or SaaS management.
The predicted salary is between 45000 - 55000 £ per year.
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
Customer Success Managers are strategic partners within Instructure's Customer Experience team who provide value by forging strong consultative relationships, driving long-term success, and ensuring customers achieve their goals. In this role, you will partner with high-value education accounts across BeNeLux and Central Europe, nurture key stakeholder alignments, propose tailored product solutions, drive adoption and revenue retention, collaborate with sales for growth, advocate for platform enhancements with product and engineering teams, and contribute to cross-functional initiatives.
What you will be doing:
- Building and nurturing trusted relationships with senior educational stakeholders to align on desired outcomes and business drivers.
- Proactively identifying challenges and recommending tailored Instructure solutions to promote innovation and best practices.
- Driving product adoption, maximizing revenue retention, and collaborating with sales to support pipeline generation and customer growth.
- Gathering customer feedback to advocate for platform enhancements with product and engineering teams.
- Managing tasks dynamically, prioritizing effectively under pressure, and participating in cross-functional customer experience initiatives.
What you will need to know/have:
- Fluency in both English and Dutch languages.
- Minimum of 4 years of experience in Customer Success or SaaS account management, ideally within Educational Technology.
- A background or strong affinity within the education sector, coupled with enthusiasm for education and technology.
- Strong technical aptitude and familiarity with CRM and project management tools.
- Excellent verbal and written communication skills with the ability to adapt tone and influence senior stakeholders empathetically.
- A results-driven mindset with a strong capacity to prioritize tasks in a fast-paced environment.
- A Bachelor’s degree.
Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here’s a general idea of what you can expect:
- Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
- Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
- Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
- Comprehensive wellness programs and mental health support.
- Learning and development resources, including professional development tools and tuition reimbursement, to support your growth.
- The technology and tools you need to do your best work.
- Motivosity employee recognition program.
- A culture rooted in inclusivity, support, and meaningful connection.
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification.
Remote Customer Success Manager - Dutch & English Speaker (remote) in Chipping Norton employer: Instructure
Instructure is an exceptional employer that champions the growth and success of its employees through a flexible work culture and a commitment to inclusivity. With generous benefits, including competitive compensation, wellness programs, and professional development resources, employees are empowered to thrive in their careers while enjoying a supportive environment. The opportunity to work remotely from anywhere in the UK or collaborate in our office further enhances the appeal of joining a team dedicated to making a meaningful impact in education and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager - Dutch & English Speaker (remote) in Chipping Norton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Instructure. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Instructure before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Success Manager - Dutch & English Speaker (remote) in Chipping Norton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Instructure:Your cover letter is your chance to shine! Tell us why you want to work at Instructure specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Instructure!
How to prepare for a job interview at Instructure
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
