At a Glance
- Tasks: Manage high-value customer relationships and drive product adoption across EMEA.
- Company: Join Instructure, a leader in EdTech with a focus on personal development.
- Benefits: Enjoy competitive pay, flexible schedules, and generous paid time off.
- Other info: Be part of a diverse culture that values inclusivity and personal growth.
- Why this job: Make a real impact in education while working remotely with a passionate team.
- Qualifications: Fluent in Italian and English, with strong communication and stakeholder management skills.
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.
Customer Success is absolutely vital to our long-term success and profitability, and to helping our customers achieve their goals. As a Customer Success Manager (CSM), you will be responsible for maintaining satisfaction and long-term success for a portfolio of high-value enterprise clients. You will help ensure retention, drive adoption, and unlock revenue growth by applying a consultative approach and leveraging strategic insights and customer data.
What you’ll do:
- Manage a portfolio of high-value customers across EMEA, particularly in Italy and other European markets.
- Build and maintain strategic relationships with executive and operational stakeholders.
- Understand customers’ goals and business drivers; proactively offer solutions and strategies to meet their evolving needs.
- Champion product adoption and utilization to support customer outcomes and learning impact.
- Ensure strong renewal performance by proactively identifying and addressing renewal risks early in the customer lifecycle.
- Collaborate closely with Sales to identify growth opportunities and drive pipeline development.
- Serve as a customer advocate by sharing feedback with Product, Engineering, and other internal teams.
- Contribute to regional and global Customer Success initiatives, continuously improving processes and best practices.
What you bring:
- Professional fluency in Italian and English; other European languages (e.g., Spanish, Dutch, German, French) are a plus.
- Passion for education and technology, ideally with experience in EdTech or SaaS environments.
- Strong stakeholder management and communication skills, including executive presence and the ability to influence at all levels.
- A data-informed mindset with the ability to leverage tools like Salesforce, Gainsight, JIRA, and Tableau.
- Empathy, curiosity, and a solutions-focused attitude.
- Excellent interpersonal and eloquent writing skills.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications:
- Familiarity with higher education, vocational training, or corporate learning ecosystems.
- Experience in Customer Success or account management in a SaaS company (ideally EdTech) with deep knowledge of SaaS products and services.
Success Metrics:
- Customer Health Scores
- Renewal and Expansion Pipeline Attainment
- Executive Business Review (EBR) completion
- Customer Satisfaction (CSAT) and Engagement
Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
- Competitive compensation and participation in Instructure’s equity program
- Flexible schedules and a remote-friendly culture, with hybrid or onsite work available in some regions for specific jobs.
- Generous paid time off, including global holidays and our annual “Dim the Lights” company-wide shutdown from December 26 to December 31
- Comprehensive wellness programs and mental health support
- Annual learning and development stipends to support your growth
- The technology and tools you need to do your best work—typically a Mac, with PC options available in some locations
- Motivosity employee recognition program
- A culture rooted in inclusivity, support, and meaningful connection
£60,000 - £60,000 a year Salary: Base + Commission. This reflects our target hiring budget, with flexibility based on experience, skills, and market factors.
We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be — and when we openly welcome those ideas, our environment is better and our business is stronger. At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer. All Instructure employees are required to successfully pass a background check upon being hired.
Remote Customer Success Manager - Italian speaking in Bournemouth employer: Instructure
Instructure is an exceptional employer that champions personal and professional growth, offering a remote-friendly culture that prioritises flexibility and work-life balance. With competitive compensation, generous paid time off, and a commitment to inclusivity, employees are empowered to thrive in their roles while contributing to meaningful educational advancements. The company fosters a supportive environment where innovative ideas are welcomed, ensuring that every team member can make a significant impact on customer success and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager - Italian speaking in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Instructure on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching Instructure’s products and recent news. We want to show that we’re not just interested in the role but also passionate about what they do. It’ll help us stand out!
✨Tip Number 3
Practice our storytelling skills! We should be ready to share specific examples of how we've driven customer success in the past. This will help us demonstrate our experience and fit for the role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Let’s make sure they remember us!
We think you need these skills to ace Remote Customer Success Manager - Italian speaking in Bournemouth
Some tips for your application 🫡
Show Your Passion for Education:When you're writing your application, let your passion for education and technology shine through. We want to see how you connect with our mission at Instructure and how you can contribute to making learning better for everyone.
Tailor Your Experience:Make sure to highlight your relevant experience in Customer Success or account management, especially in EdTech or SaaS environments. We love seeing how your background aligns with the role, so don’t hold back on those details!
Be Clear and Concise:Your written application should be easy to read and straight to the point. Use clear language and structure your thoughts well. We appreciate eloquent writing, so make sure your application reflects that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Instructure
✨Know Your Customer Success Stuff
Make sure you brush up on the key principles of Customer Success, especially in the EdTech or SaaS space. Understand how to drive product adoption and retention, as well as how to leverage customer data to provide strategic insights. This will show that you're not just familiar with the role but genuinely passionate about making a difference for customers.
✨Speak Their Language
Since this role requires fluency in Italian and English, practice your language skills before the interview. Be ready to demonstrate your ability to communicate effectively in both languages, especially when discussing complex topics. This will help you connect better with the interviewers and showcase your suitability for managing high-value clients across EMEA.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built and maintained relationships with stakeholders in previous roles. Highlight your ability to influence at all levels and how you've proactively addressed customer needs. This is crucial for a Customer Success Manager, so make sure your stories reflect your interpersonal skills and empathy.
✨Be Data-Driven
Familiarise yourself with tools like Salesforce, Gainsight, and Tableau, as these are essential for tracking customer health scores and renewal performance. During the interview, be ready to discuss how you've used data to inform your decisions and drive customer success in the past. This will demonstrate your analytical mindset and readiness to tackle the challenges of the role.
