We are seeking a Client Success Specialist to join our London team in helping our clients maximise the value they get from our award‑winning Sustainability solutions.
In this role you will be the subject matter expert on the breadth of ISS STOXX Sustainability solutions – spanning topics such as corporate sustainability ratings, controversy screenings, SDG impact measurement, climate research, sustainable finance regulatory solutions (EU Taxonomy, SFDR PAI) or engagement initiatives. You will assist clients with queries on research content and methodology and provide technical assistance on the usage of online platforms and data delivery. The ISS STOXX Sustainability business is truly global and, as a Sustainability Specialist, you will bridge client needs and a range of internal departments – Sales, Product, Research, Marketing and more.
What You’ll Do:
- Proactively monitor and ensure client satisfaction
- Regularly meet with clients in person or virtually to provide training and build your relationships
- Provide subject matter expertise for the full ISS STOXX Sustainability product suite, engaging with ISS technical experts when needed
- Help clients to use DataDesk, our Sustainability platform, for a range of purposes, including report generation, screening and research.
- Take a systematic approach to identifying and addressing risks and opportunities across your accounts to ensure client retention and promote growth
- Own and manage client inquiry and issue resolution using SalesForce.com and other internal tools
- Communicate market requirements to ISS business leaders
What We Need from You:
- 4+ years’ experience in client-facing roles in financial services or sustainability solutions (consulting, ESG software etc.)
- Strong project & time management skills
- Team player with a collaborative mindset and proactive outlook
- Curiosity and an analytical mindset, with solid Excel skills, to dig into detail of data and screens
- Working knowledge of the responsible investment and sustainability landscape
- Bachelor’s or master’s degree in Finance, Economics, or other related discipline is preferred
- Fluency in English is essential.
Institutional Shareholder Services (ISS) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as protected status). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non‑discriminatory basis, consistent with all applicable federal, state, and local requirements.
Contact Details:
Institutional Shareholder Services Recruitment Team
