At a Glance
- Tasks: Join our team to deliver top-notch client service and enhance client satisfaction.
- Company: STOXX, a leading global index provider with a focus on innovation.
- Benefits: Diverse culture, growth opportunities, and a supportive work environment.
- Other info: Dynamic team atmosphere with a commitment to diversity and inclusion.
- Why this job: Make a real impact in the financial markets while collaborating with talented professionals.
- Qualifications: 5+ years in finance, strong analytical skills, and client-facing experience.
The predicted salary is between 36000 - 60000 € per year.
STOXX is a global index provider currently providing a cross-asset class index family of over 6,500 indices. STOXX is at the forefront of innovative Index design, continuously expanding its portfolio of sustainable and multi-asset class indices and operates on a global level. The indices are licensed to the world's largest issuers of financial products, asset owners and managers as well as to more than 500 companies around the world. Our indices are used as the portfolio basis for ETFs, UCITS-compliant funds, structured products, futures, and options and for risk and performance measurement.
Within this construct, we are now seeking to hire a new member of the Index Client Specialist team to develop client-centric and quality-focused client service.
Responsibilities:
- Partner with the Sales Executive to jointly manage client relationships
- Act as the primary product, technical and operational contact for assigned clients, ensuring smooth execution of projects and services
- Proactively communicate upcoming key events and jointly engage with clients
- Own custom client reportings and their timely delivery to maximize information for clients
- Partner with sales on commercial strategy execution set from index leadership team
- Coordinate with the Client Support team on ongoing issues, upcoming events, and enhancement requests
- Maintain deep understanding of index design, calculation and data structures
- Understand index workflows and implied dependencies to ensure efficient communication across both internal teams and external parties
- Build and maintain strong working relationships with key internal teams, such as Client Success, Sales, Index Product Management, Research & Development, Operations and more
Qualifications:
- Minimum of 5 years of professional experience in a financial environment (Index Business, Client Service, Asset Management) and understanding of the Financial Markets environment
- Experience in Client Facing and/or Product Management roles desirable
- Strong analytical, conceptual skills and know-how in usage of index data by clients
- Fluency in English; additional languages is a plus
- Proficiency in Microsoft Office applications
- Knowledge of PowerBI (Python and usage of AI is a plus)
- High attention to detail
- Strong communication skills towards internal and external stakeholders
- Team-oriented and collaborative mindset
- Intrinsic motivation to expand knowledge around financial indices and the usage of them
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk.
Senior Client Specialist employer: Institutional Shareholder Services Inc.
At ISS STOXX, we pride ourselves on being an exceptional employer that champions a culture of diversity, innovation, and professional growth. As a Senior Client Specialist, you will be part of a dynamic team dedicated to delivering high-quality client service in a collaborative environment, with ample opportunities for personal and career development. Our global presence and commitment to empowering our employees ensure that you will thrive in a workplace that values your contributions and fosters creativity.
Contact Detail:
Institutional Shareholder Services Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial sector and let them know you're on the hunt for a Senior Client Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research STOXX and its products thoroughly, so you can speak confidently about how your experience aligns with their mission. Practice common interview questions and think of examples that showcase your client-facing skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the STOXX family. Let’s be #BrilliantTogether!
We think you need these skills to ace Senior Client Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Client Specialist role. Highlight your experience in client-facing roles and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the index business and how your background aligns with our mission at STOXX. Let’s see your personality come through!
Showcase Your Analytical Skills:Since this role requires strong analytical skills, be sure to include examples of how you've used data to drive decisions or improve client satisfaction in your previous roles. We love numbers, so show us what you’ve got!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see your application!
How to prepare for a job interview at Institutional Shareholder Services Inc.
✨Know Your Indices
Make sure you have a solid understanding of the indices that STOXX offers. Familiarise yourself with their features, benefits, and how they are used in the financial markets. This knowledge will help you engage confidently with interviewers and demonstrate your expertise.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you’ve enhanced client satisfaction and driven projects forward. This will show that you can contribute to the team’s goal of delivering high-quality service.
✨Be Ready for Technical Questions
Expect questions about index design, calculation, and data structures. Brush up on your technical knowledge and be prepared to discuss how you would handle specific scenarios related to these areas. This will showcase your analytical skills and attention to detail.
✨Demonstrate Team Collaboration
STOXX values a collaborative mindset, so be ready to discuss how you work effectively within teams. Share examples of how you’ve partnered with sales or other departments to achieve common goals. This will highlight your ability to build strong working relationships.
