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- Tasks: Support clients in financial operations and enhance their experience with our governance solutions.
- Company: Join ISS Stoxx, a leader in financial market research and technology.
- Benefits: Enjoy a collaborative culture, professional growth, and diverse opportunities.
- Why this job: Make a real impact by helping clients navigate corporate governance and proxy voting.
- Qualifications: Experience in client service or operations, preferably in financial services.
- Other info: Dynamic team environment with opportunities for innovation and creativity.
The predicted salary is between 36000 - 60000 £ per year.
ISS Stoxx is seeking an experienced Client Service Specialist to join its London based team. Successful candidates will have an interest in financial operations and client service with a desire to learn more about corporate governance and must be willing to develop strong working relationships with external clients in order to guide clients to better use our Governance Solutions products/services.
The ideal candidate will have experience dealing directly with the full range of client contacts, up to and including C-suite level. They will feel able to respond to detailed requests and be the first escalation point for queries that require more involved and considered responses. To succeed in the role, a Client Service Specialist must learn and understand corporate governance and proxy voting services, learn about their client’s business, and bring that knowledge together to provide insight, best practices, and win-win solutions to those client organizations.
Responsibilities:- Act as an initial escalation point for queries in the region, working closely with the Head of EMEA Client Success
- Achieve target renewal rate through outstanding client service
- Partner with the ISS Stoxx team members to drive operational excellence for both new and existing clients
- Co-ordinate bespoke policy discussions and manage client development requests
- Serve as domain expert on ISS Stoxx’s suite of proxy and corporate governance solutions
- Own and manage client inquiry, operational support, and issue resolution process, utilizing SalesForce.com and other internal tools
- Conduct regular calls with clients (health checks, training, relationship planning and review)
- Identify accounts at risk and create plans to ensure revenue and client retention
- Assess client reporting needs and coordinate report delivery
- Identify and communicate up-sell opportunities to sales team to assist in closing new deals
- Perform frequent testing of new product features
- Other special projects and initiatives for the business, as needed and assigned
- 2 years’ experience in a client service or operations position in the financial services industry
- Bachelor’s degree preferred but not essential if the candidate has relevant experience in the proxy voting industry
- Comfortable analysing and working with highly confidential data
- Proficiency in Microsoft Office product suite, particularly Microsoft Excel
- Innovative, motivated, client-oriented and commercially-aware thinker with strong attention to detail
- Strong willingness to work in a team-oriented environment
- Absolute personal and business integrity
- Must be willing to work outside of normal office hours on occasion
- German language skills would be beneficial
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
Client Service Specialist in London employer: Institutional Shareholder Services Inc.
Contact Detail:
Institutional Shareholder Services Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services industry and let them know you're on the hunt for a Client Service Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research ISS Stoxx and their Governance Solutions thoroughly. Understand their products and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences make you the perfect fit for the Client Service Specialist position. Highlight your client service skills and any relevant financial operations knowledge to show you’re the one they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at ISS Stoxx. Let’s be #BrilliantTogether!
We think you need these skills to ace Client Service Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Service Specialist role. Highlight your experience in client service and financial operations, and show us how you can bring value to our team.
Show Your Interest: Let us know why you're excited about corporate governance and proxy voting services. A genuine interest in these areas will set you apart from other candidates and show us that you're ready to dive in!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your skills and experiences shine without any fluff getting in the way.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Institutional Shareholder Services Inc.
✨Know Your Stuff
Make sure you understand corporate governance and proxy voting services inside out. Research the company’s products and services so you can speak confidently about how they benefit clients. This will show your genuine interest and help you stand out.
✨Build Rapport
Since this role involves developing strong relationships with clients, practice building rapport during your interview. Use active listening skills and engage with your interviewer by asking insightful questions about their experiences and challenges in client service.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your client service skills, especially dealing with C-suite executives. Highlight situations where you successfully resolved complex queries or improved client satisfaction to illustrate your capabilities.
✨Be Ready for Scenarios
Expect scenario-based questions that assess your problem-solving skills. Think of potential client issues you might face in this role and how you would handle them. This will show your proactive approach and readiness to tackle challenges head-on.