At a Glance
- Tasks: Help clients maximise value from our award-winning Sustainability solutions and provide expert support.
- Company: Join a leading provider of sustainability solutions with a global impact.
- Benefits: Dynamic work environment, professional growth opportunities, and a commitment to diversity.
- Other info: Collaborative culture that values diverse perspectives and empowers creativity.
- Why this job: Be part of a team that drives sustainability and innovation in the financial market.
- Qualifications: 4+ years in client-facing roles, strong project management skills, and a passion for sustainability.
The predicted salary is between 50000 - 60000 £ per year.
We are seeking a Client Success Specialist to join our London team in helping our clients maximise the value they get from our award-winning Sustainability solutions. In this role you will be the subject matter expert on the breadth of ISS STOXX Sustainability solutions - spanning topics such as corporate sustainability ratings, controversy screenings, SDG impact measurement, climate research, sustainable finance regulatory solutions (EU Taxonomy, SFDR PAI) or engagement initiatives. You will assist clients with queries on research content and methodology and provide technical assistance on the usage of online platforms and data delivery.
The ISS STOXX Sustainability business is truly global and, as a Sustainability Specialist, you will bridge client needs and a range of internal departments - Sales, Product, Research, Marketing and more.
Harnessing technology to increase our impactYou will have the opportunity to use new AI tools, which are being integrated to our solutions and workflows to help clients navigate complex datasets and our team to identify solutions faster.
Collaborative & dynamic solution finderThe ISS STOXX Sustainability business is truly global and, as a Sustainability Specialist, you will bridge client needs and a range of internal departments - Sales, Product, Research, Marketing and more.
What You'll Do:- Proactively monitor and ensure client satisfaction
- Regularly meet with clients in person or virtually to provide training and build your relationships
- Provide subject matter expertise for the full ISS STOXX Sustainability product suite, engaging with ISS technical experts when needed
- Help clients to use DataDesk, our Sustainability platform, for a range of purposes, including report generation, screening and research.
- Take a systematic approach to identifying and addressing risks and opportunities across your accounts to ensure client retention and promote growth
- Own and manage client inquiry and issue resolution using SalesForce.com and other internal tools
- Communicate market requirements to ISS business leaders
- 4+ years’ experience in client-facing roles in financial services or sustainability solutions (consulting, ESG software etc.)
- Strong project & time management skills
- Team player with a collaborative mindset and proactive outlook
- Curiosity and an analytical mindset, with solid Excel skills, to dig into detail of data and screens
- Working knowledge of the responsible investment and sustainability landscape
- Bachelor’s or master’s degree in Finance, Economics, or other related discipline is preferred
- Fluency in English is essential.
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success. Let’s empower, collaborate, and inspire.
Client Success Specialist - Sustainability Solutions employer: Institutional Shareholder Services Inc.
At ISS STOXX, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions collaboration and innovation. Our London team is dedicated to empowering employees with the resources and opportunities for professional growth, while our commitment to sustainability solutions ensures that your work contributes to meaningful change. Join us to be part of a diverse and inclusive environment where your expertise will be valued and your career can flourish.
Contact Details:
Institutional Shareholder Services Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Specialist - Sustainability Solutions
✨Tip Number 1
Get to know the company inside out! Research ISS STOXX and their Sustainability solutions. Understanding their products and values will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with the role of Client Success Specialist. Be ready to discuss specific examples of how you've handled client relationships and solved problems in the past.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Client Success Specialist - Sustainability Solutions
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Success Specialist role. Highlight your experience in client-facing roles and any relevant sustainability knowledge. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t forget to emphasise your project management and analytical skills. Mention any tools or platforms you've used, especially if they relate to sustainability or financial services. This will help us see how you fit into our dynamic environment.
Be Authentic:Let your personality shine through in your application. We’re looking for a team player with a proactive mindset, so share examples of how you've collaborated with others or tackled challenges in the past. We love a good story!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any updates. Let’s be #BrilliantTogether!
How to prepare for a job interview at Institutional Shareholder Services Inc.
✨Know Your Sustainability Stuff
Make sure you brush up on the latest trends and regulations in sustainability solutions. Familiarise yourself with corporate sustainability ratings, SDG impact measurement, and the EU Taxonomy. This will show your passion and expertise during the interview.
✨Show Off Your Client Relationship Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about times when you proactively addressed client needs or resolved issues. This role is all about client satisfaction, so demonstrating your experience here is key.
✨Get Comfortable with DataDesk
Since you'll be helping clients use DataDesk, it’s a good idea to get familiar with the platform beforehand. If possible, try to explore its features and functionalities. Being able to discuss your insights on the platform will impress your interviewers.
✨Be Ready to Collaborate
This role requires working closely with various internal departments. Prepare to discuss how you’ve collaborated with teams in the past, whether in sales, product development, or research. Highlighting your teamwork skills will show that you’re a great fit for their collaborative culture.
