At a Glance
- Tasks: Join our team to deliver top-notch client service and enhance client satisfaction.
- Company: STOXX, a leading global index provider with a focus on innovation.
- Benefits: Diverse culture, growth opportunities, and a supportive work environment.
- Other info: Empower your career while working with industry leaders in a global setting.
- Why this job: Be part of a dynamic team shaping the future of financial indices.
- Qualifications: 2+ years in finance, strong analytical skills, and a collaborative mindset.
The predicted salary is between 36000 - 60000 € per year.
STOXX is a global index provider currently providing a cross-asset class index family of over 6,500 indices. STOXX is at the forefront of innovative Index design, continuously expanding its portfolio of sustainable and multi-asset class indices and operates on a global level. The indices are licensed to the world's largest issuers of financial products, asset owners and managers as well as to more than 500 companies around the world. Our indices are used as the portfolio basis for ETFs, UCITS-compliant funds, structured products, futures, and options and for risk and performance measurement.
Within this construct, we are now seeking to hire a new member of the Index Client Specialist team to develop client-centric and quality-focused client service.
Responsibilities:
- Partner with the Sales Executive to jointly manage client relationships
- Act as the primary product, technical and operational contact for assigned clients, ensuring smooth execution of projects and services
- Proactively communicate upcoming key events and jointly engage with clients
- Own custom client reportings and their timely delivery to maximize information for clients
- Partner with sales on commercial strategy execution set from index leadership team
- Coordinate with the Client Support team on ongoing issues, upcoming events, and enhancement requests
- Maintain deep understanding of index design, calculation and data structures
- Understand index workflows and implied dependencies to ensure efficient communication across both internal teams and external parties
- Build and maintain strong working relationships with key internal teams, such as Client Success, Sales, Index Product Management, Research & Development, Operations and more
Qualifications:
- Minimum of 2 years of professional experience in a financial environment (Index Business, Client Service, Asset Management) and understanding of the Financial Markets environment
- Experience in Client Facing and/or Product Management roles desirable
- Strong analytical, conceptual skills and know-how in usage of index data by clients
- Fluency in English; German is a plus
- Proficiency in Microsoft Office applications
- Knowledge of PowerBI (Python and usage of AI is a plus)
- High attention to detail
- Strong communication skills towards internal and external stakeholders
- Team-oriented and collaborative mindset
- Intrinsic motivation to expand knowledge around financial indices and the usage of them
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk.
Client Specialist employer: Institutional Shareholder Services Inc.
At ISS STOXX, we pride ourselves on being an exceptional employer that champions a culture of diversity, innovation, and professional growth. As a Client Specialist, you will be part of a dynamic team dedicated to delivering high-quality client service in a collaborative environment, with ample opportunities for personal and career development. Our global presence and commitment to empowering our employees ensure that you will thrive in a workplace that values your contributions and fosters creativity.
Contact Detail:
Institutional Shareholder Services Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at STOXX on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into STOXX’s indices and their impact on financial markets. Show us you’re not just another candidate but someone who’s genuinely interested in what we do.
✨Tip Number 3
Practice your communication skills! As a Client Specialist, you’ll need to engage with clients effectively. Role-play common scenarios with a friend to build confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at STOXX.
We think you need these skills to ace Client Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Specialist role. Highlight relevant experience in client service and financial markets, and don’t forget to showcase your analytical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the index business and how your background aligns with our mission at STOXX. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills:As a Client Specialist, strong communication is key. In your application, demonstrate your ability to convey complex information clearly. Whether it's through your CV or cover letter, let us see your knack for effective communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Institutional Shareholder Services Inc.
✨Know Your Indices
Make sure you have a solid understanding of the indices that STOXX offers. Familiarise yourself with their features, benefits, and how they are used in the financial markets. This knowledge will help you engage confidently with interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Client-Facing Skills
As a Client Specialist, your ability to build relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your communication skills and how you can effectively collaborate with both clients and internal teams.
✨Be Ready for Technical Questions
Expect questions about index design, calculation, and data structures. Brush up on your technical knowledge and be prepared to discuss how you would handle specific scenarios related to client reporting and project execution. This will show that you're not just a people person but also technically savvy.
✨Demonstrate Your Analytical Skills
STOXX values strong analytical abilities. Be prepared to discuss how you've used data to inform decisions or improve processes in previous roles. You might even want to bring along a case study or example that showcases your analytical thinking in action.
