Digital and Data Manager

We are looking for an experienced Digital and Data Manager, to play a crucial role in understanding business processes, identifying system requirements and implementing technology solutions to enhance organisational efficiency. You will oversee the acquisition, storage, processing and security of data within our organisation and be responsible for ensuring the data is accurate, available and accessible to those who need it while maintaining its integrity and security. You will possess a strong analytical mindset, excellent communication skills and a deep understanding of both business and technology.

Main responsibilities

• Oversee and manage the organisation’s data and information systems.
• Drive the continuous development of our data management procedures and systems to ensure data accuracy, accessibility and security in compliance with industry regulations and standards.
• Own the ongoing governance, optimisation, and continuous improvement of the HubSpot CRM to ensure it remains efficient, scalable, and aligned with evolving organisational needs.
• Implement and refine the recommendations and plans in the Digital and data strategy to ensure an effective and efficient IT and data roadmap aligned with the organisational strategy.
• Review and lead on future intranet and document management solutions across the organisation.
• Collaborate with teams to ensure the delivery of data solutions in line with business requirements.
• Review and sign-off on technical solution designs provided by third party partners.
• Manage access controls for sensitive data within systems.
• Support the implementation and integration of AI-enabled tools and systems, ensuring alignment with organisational needs and technical architecture.
• Lead on awareness training for users, including regular phishing simulations and resulting actions.
• Manage and support periodic accreditation process (Cyber Essentials Plus).
• Ensure the secure and responsible use of AI technologies, including oversight of data privacy, model usage risks and compliance with relevant regulations and guidance.
• Responsible for asset procurement (working with the Senior Finance and Operations Manager) and management across the organisation, including laptops, smartphones and conferencing equipment.
• Provide remote management of devices for the organisation.
• Develop and update key IT and security policies and procedures.
• Third-party supplier management including managing the relationship with our outsourced MSP.
• Own and manage third-party supplier and support contracts.
• Responsible for periodic review and management of a tender process for the outsourced IT support contract.
• Day-to-day management of the Managed Service Provider, overseeing incidents and ensuring excellent service delivery to users, consistent agreed policies and SLAs, and value for money for the organisation.
• Evaluate, manage and monitor IT risk for the organisation.
• Ensure maintenance of the organisation’s IT disaster recovery plans.
• Assess and manage risks associated with AI tools and third-party AI providers.
• Work with the Associate Director, Finance and Operations to manage the IT budget across the year.
• Provide support, resources and expertise across the organisation to support users to work efficiently and effectively with the IT tools at their disposal.
• Provide IT/database/security inductions for new staff.
• Provide occasional first line and second line support and troubleshooting to users.
• Train and support end users on existing and new systems and data management systems and tools.
• Act as a point of expertise on emerging AI technologies, advising on opportunities, risks and best practice.

Skills and experience

Essential

• Proven experience as a Digital and Data Analyst/Manager or similar role.
• Strong analytical and problem solving skills.
• In-depth knowledge of system design architecture and integration principles.
• Strong understanding of data system best practices, including system design, implementation and maintenance.
• Knowledge of data security best practices including access controls, encryption and secure data transmission.
• Demonstrable understanding of Copilot (and other emerging AI tools) and their practical application to enhance data management, automation, and operational efficiency.
• Strong communication skills – the ability to succinctly distil and understandably convey complex information from and to senior stakeholders.
• Experience with Sharepoint and more complex data environments.
• Ability to evaluate the organisation’s data needs and make recommendations based on analysis.
• Strong understanding of data protection regulations e.g. GDPR and other relevant compliance requirements.
• Skilled at working under pressure with proven ability to prioritise.
• Ability to work independently and as part of a team.
• Fluency in English language.
• Competency in routine IT tools including Microsoft Office.

Desirable

• Knowledge of programming languages and development methodologies.
• Familiarity with Hubspot, Monday.com and other external platforms.

People join IIGCC because they care deeply about making a difference by bringing the investment community together to navigate the risks and opportunities of the transition and support progress towards a net zero and climate resilient future. In return, IIGCC offers its employees a competitive salary with a wide range of benefits and supportive ways of working.