At a Glance
- Tasks: Coordinate exciting events and manage client relationships to create unforgettable experiences.
- Company: Join the IET, a vibrant organisation dedicated to making a positive impact.
- Benefits: Up to £30,000 salary, hybrid working, and a modern workplace.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Be at the heart of event planning and make a real difference in the STEM community.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office.
- Do you excel at turning client needs into successful events?
- Could you be our next Meeting and Events Coordinator?
Up to £30,000
Permanent / Full Time
IET London: Savoy Place
At the IET, making our world a better place starts by creating a better place for our people.
At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow – professionally and personally – in ways you never thought possible.
We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.
What you'll be doing
As the Meeting and Events Coordinator, you'll play a pivotal role in our sales team, acting as the primary point of contact for internal and external clients. Your focus will be on promoting IET London: Savoy Place, particularly within the STEM community, by efficiently managing event enquiries and bookings. You'll handle everything from responding to initial enquiries and preparing proposals, conducting site visit inspections, and planning final event details. Your goal will be to maximise sales through negotiation, effective diary management, and ensuring a seamless client experience from start to finish. You'll also collaborate closely with internal teams to deliver exceptional events that meet and exceed client expectations.
What we hope you can bring to the role
We're looking for someone with a background in customer-focused administrative, marketing, or sales roles, ideally within a hotel or venue environment. Your excellent communication and interpersonal skills will enable you to build strong relationships with clients and colleagues alike. You'll have a keen eye for detail, be highly organised, and capable of managing your time effectively to balance multiple tasks. Proficiency in Microsoft Office is essential, and experience with booking systems or CRMs would be a plus. Most importantly, you should bring a passion for delivering outstanding customer service, a proactive approach to problem-solving, and the ability to work flexibly, including occasional evenings and weekends.
A Little More About The Role
- Serve as the primary point of contact for external clients, managing event enquiries for up to 200 delegates.
- Respond promptly to new enquiries, prepare detailed proposals, and follow up within agreed time frames.
- Coordinate and balance workloads effectively within the team, ensuring timely handling of enquiries.
- Maximise sales opportunities through negotiation, upselling AV and catering services, and effective venue space management.
- Manage the booking diary, including chasing provisional holds and confirming bookings.
- Prepare and issue accurate contracts, ensuring timely return and processing of prepayments.
- Conduct site inspections, final detail meetings, and food tastings with clients.
- Liaise with internal departments, including AV, catering, and finance, to ensure seamless event delivery.
- Maintain up-to-date client records using the booking system and ensure all client needs are confirmed in writing.
- Build and maintain relationships with clients, working to secure repeat bookings.
- Stay informed about competitors and market trends, attending sales exhibitions and networking events as required.
A Little More About What We’re Looking For
- Proven experience in a customer-focused administrative, marketing, or sales role, preferably within a hotel or venue setting.
- Strong customer service skills with the ability to negotiate and close deals effectively.
- Excellent communication and interpersonal skills, both written and verbal, with the confidence to engage at all levels.
- Exceptional time management skills, with the ability to prioritise tasks and manage multiple enquiries simultaneously.
- Proficiency in Microsoft Office applications, with a willingness to learn and utilise booking systems and CRMs.
- Flexibility to work outside standard hours, including evenings and weekends, as required.
- A proactive, detail-oriented approach with a commitment to delivering high-quality service.
- Knowledge of booking system software would be advantageous but is not essential.
We’d love to get to know you
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Meetings and Events Coordinator employer: Institution of Engineering and Technology (IET)
At the IET, we pride ourselves on being an exceptional employer, offering a vibrant workplace at IET London: Savoy Place where your contributions truly matter. With a strong focus on professional and personal growth, we invest in our people and foster a collaborative work culture that encourages creativity and innovation. Join us as a Meetings and Events Coordinator and enjoy the unique opportunity to connect with the STEM community while delivering impactful events in a supportive environment that values your skills and dedication.
Contact Details:
Institution of Engineering and Technology (IET) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Meetings and Events Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to Institution of Engineering and Technology (IET)
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We think you need these skills to ace Meetings and Events Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Institution of Engineering and Technology (IET) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Institution of Engineering and Technology (IET)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
