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For Companies At a Glance
- Tasks: Guide members through their qualification journey and deliver top-notch customer service.
- Company: Join the Institution of Civil Engineers, a global leader in civil engineering excellence.
- Benefits: Enjoy 25 days leave, well-being allowance, and pension contributions.
- Why this job: Make a real impact on the careers of civil engineers while working in a supportive team.
- Qualifications: Strong admin skills, excellent communication, and a proactive attitude required.
- Other info: Hybrid role with opportunities for travel and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Location: Hybrid (Westminster / Home) minimum 1 day per week in Westminster
Hours: 36.25 per week
Salary: £26,25
Criminal Record Bureau Clearance required
The Institution of Civil Engineers (ICE) is a global membership organisation with over 97,000 members and more than two centuries of history. As a centre of engineering excellence, we qualify civil engineers, support lifelong professional development, and assure society that the infrastructure shaping our world is safe, sustainable, and well-designed.
Our community of experts also provides trusted, impartial advice to policymakers on how to build and adapt infrastructure for a better future.
The Institution of Civil Engineers (ICE) is looking for a proactive and detail-oriented Qualifications Administrator to join our busy Qualifications Team. You will be part of a respected professional body that supports civil engineers worldwide. We offer a collaborative work environment, opportunities for development, and the chance to make a real impact on the careers of our members.
The Role
As a Qualifications Administrator, you will play a key role in guiding members and prospective members through their journey to professional qualification whilst delivering exceptional customer service. You will provide tailored advice, manage application processes, and support the administration of professional reviews and examinations.
This is a hybrid role based in Westminster, with at least one day per week in the office. Occasional travel across the UK (including overnight stays) is required to support in-person interviews and exams.
Key Responsibilities
- Deliver excellent customer service via phone, email, and post
- Validate and process membership and reinstatement applications
- Maintain accurate records on the ICE database
- Coordinate online and in-person professional review interviews
- Support written examination sessions and reviewer briefings
- Collaborate with internal teams to ensure smooth operations
- Process member expenses and issue official correspondence
Key Skills
- Strong administrative experience in a busy office environment
- Excellent communication and interpersonal skills
- High attention to detail and ability to prioritise tasks
- Confident using MS Office (Outlook, Excel, Word) and databases
- A team player with a proactive and flexible approach
- Secondary level qualifications or above
ICE Group Benefits
- 25 days annual leave plus Bank Holidays
- Shutdown over Christmas period
- Annual £ allowance towards your well-being
- Discounted hot food from on-site Café bar
- Up to eight per cent of salary contributed to a personal pension scheme
- 24-hour employee support line
- Death in service benefit equivalent to one year's salary
- Interest free season ticket loan
- Cycle to work scheme
- Big Gym membership savings with the Gymflex scheme
- Your Rewards discount scheme
ICE Group is an equal opportunities employer and welcomes applications from all sections of the community.
Qualifications Administrator in Westminster employer: Institution of Civil Engineers
Contact Detail:
Institution of Civil Engineers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Qualifications Administrator in Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ICE on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching ICE's values and recent projects. Show us that you're not just interested in the role, but also in being part of our mission to support civil engineers.
✨Tip Number 3
Practice your customer service skills! Since you'll be delivering exceptional service, think of examples from your past experiences where you went above and beyond for someone.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Qualifications Administrator in Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Qualifications Administrator role. Highlight your administrative experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can effectively engage with members and colleagues alike.
Attention to Detail is Key: We’re looking for someone with a high attention to detail. Make sure your application is free from typos and errors. This not only reflects your professionalism but also shows us you can handle the meticulous nature of the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Institution of Civil Engineers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Qualifications Administrator role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience can contribute to delivering exceptional customer service and managing application processes.
✨Showcase Your Communication Skills
As this role requires excellent communication and interpersonal skills, prepare examples of how you've successfully interacted with clients or colleagues in the past. Think about specific situations where you provided tailored advice or resolved issues effectively, as these will demonstrate your ability to excel in a customer-focused environment.
✨Highlight Your Attention to Detail
Attention to detail is crucial for a Qualifications Administrator. Be ready to discuss instances where your meticulous nature has made a difference, whether it was maintaining accurate records or coordinating complex tasks. This will show that you can handle the administrative demands of the role with precision.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific scenarios related to the role, such as processing applications or supporting professional reviews. Practising your responses to these types of questions will help you feel more confident and demonstrate your proactive approach to problem-solving.
