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- Tasks: Manage and execute exciting events, ensuring everything runs smoothly and on budget.
- Company: Join the Institution of Civil Engineers, a leader in promoting civil engineering worldwide.
- Benefits: Enjoy 25 days leave, wellness allowance, and great pension contributions.
- Why this job: Be part of dynamic events that make a real impact in the engineering community.
- Qualifications: Passion for events management and strong communication skills are essential.
- Other info: Opportunity for career growth in a supportive and innovative environment.
The predicted salary is between 38000 - 53200 £ per year.
The Institution of Civil Engineers (ICE) is an international membership organisation that promotes and advances civil engineering around the world. ICE is a qualifying body, a centre for the exchange of specialist knowledge, and a provider of resources to encourage innovation and excellence in the profession worldwide. The headquarters for ICE are based in One Great George Street which doubles as an award-winning central London conference centre, event, and wedding venue.
About the Role:
As Events Operations Executive, you will manage the operational requirements for all events including but not limited to seminars, lectures, conferences, and dinners both online, in person and hybrid. This will include ensuring that each event comes in on budget and to the high standard that is expected of ICE events. You will be responsible for managing attendee interface to ensure satisfaction throughout the event with the aim to keep feedback satisfaction results at their highest level.
Key Responsibilities:
- Manage relationship with venue and any event suppliers to ensure that all event requirements and logistics are in place.
- Communicate with authors, speakers regarding presentations and audio-visual requirements where necessary to ensure the smooth running of events.
- Create running order for speakers, chairperson, and staff to ensure they are briefed on timings and structure of event.
- Running speaker rehearsals whether online or in person to ensure speakers are fully briefed and comfortable with all equipment at the venue/on the platform.
- Attend events and manage the staff team on the day as required.
- Manage operational budgets for events and ensure any revenue and costs are recorded.
- Maintain the core events calendar for the coming year, ensuring venue bookings are in place and confirmed where appropriate.
- Answering delegate queries promptly to ensure a high standard of customer service.
- Ensure online registration is set up correctly to maintain a user-friendly system for delegates.
- Create feedback forms to obtain useful feedback to assist in improving standard of events produced.
- Train, mentor, and coach members of the team to ensure that operations procedures and event delivery are of a sufficient professional standard across all events.
- Deputise for Events Operations Manager as and when required.
About You:
You will have a passion for events management and have a thorough understanding of current events and delegate registration processes for both online and physical events. You will also possess excellent customer service and communication skills, good attention to detail, and be adept at handling high pressure situations. Strong organisational and negotiation skills as well as an eagerness to improve output and processes where possible will enable you to excel in this role. The successful candidate will be educated to degree level or equivalent events experience.
ICE Group Benefits:
- 25 days annual leave plus Bank Holidays
- Shutdown over Christmas period
- Annual £ allowance towards your well-being
- Discounted hot food from on-site Café bar.
- Up to eight per cent of salary contributed to a personal pension scheme.
- 24-hour employee support line
- Death in service benefit equivalent to four years salary
- Interest free season ticket loan
- Cycle to work scheme.
- Big Gym membership savings with the Gymflex scheme
- Your Rewards discount scheme
Events Operations Executive in London employer: Institution of Civil Engineers
Contact Detail:
Institution of Civil Engineers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Operations Executive in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend relevant meetups, workshops, or conferences to make those valuable connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past events, including photos, feedback, and any budgets you managed. This will give potential employers a clear idea of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common questions related to event management. Think about how you’d handle specific scenarios, like managing a last-minute change or dealing with a difficult delegate.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Events Operations Executive role. Plus, it shows you’re genuinely interested in joining our team at ICE!
We think you need these skills to ace Events Operations Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Events Operations Executive role. Highlight your relevant experience in events management and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about events management and how your background makes you the perfect fit for ICE. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your excellent customer service and communication skills. Whether it's through your writing style or how you present your experiences, let us see your ability to connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at ICE!
How to prepare for a job interview at Institution of Civil Engineers
✨Know Your Events Inside Out
Before the interview, dive deep into the types of events the Institution of Civil Engineers hosts. Familiarise yourself with their past events and think about how you can contribute to their success. This shows your genuine interest and helps you speak confidently about how you can manage operational requirements.
✨Showcase Your Customer Service Skills
Since the role involves managing attendee satisfaction, prepare examples of how you've handled customer queries or resolved issues in previous roles. Highlight your communication skills and ability to maintain a high standard of service, especially under pressure.
✨Be Ready to Discuss Budget Management
Brush up on your budgeting skills and be prepared to discuss how you've managed event budgets in the past. Think of specific instances where you successfully kept costs down while maintaining quality, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. For instance, how would you handle a last-minute change in a speaker or a technical issue during an event? Practising these scenarios will help you articulate your thought process clearly during the interview.