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- Tasks: Support event operations and ensure a fantastic experience for delegates at various events.
- Company: Prestigious venue in Westminster, known for its stunning architecture and exceptional facilities.
- Benefits: 25 days leave, well-being allowance, pension contributions, and discounts on food and gym memberships.
- Why this job: Join a dynamic team and play a key role in delivering memorable events.
- Qualifications: A-levels or equivalent, strong customer service skills, and proficiency in Microsoft Office.
- Other info: Flexible working environment with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Location: Westminster/Hybrid
Salary: £30
Hours: Full-Time - 36.25 per week
One Great George Street is a prestigious, Grade II listed venue nestled in the heart of Westminster, London. This stunning Edwardian building, known for its iconic four-domed architecture, offers exceptional facilities for conferences, meetings, gala dinners, receptions, and weddings. It also serves as the headquarters of the Institution of Civil Engineers, a globally respected body dedicated to promoting innovation, knowledge exchange, and excellence in civil engineering.
The Role:
We are currently seeking an Events Administrator to provide support to events operations staff with the administration of their events to ensure a positive delegate experience. These will include conferences, lectures, seminars, webinars, ICE corporate functions and meetings and other ad hoc events with up to several thousand attendees.
Key Responsibilities:
- Answering delegate queries both electronically, over the phone, and in person promptly to ensure a high standard of customer service
- Registrations, booking amendments, and cancellations of delegates to ensure accurate records are kept
- Monitoring events/papers inbox to ensure that all communication is answered in a timely manner
- Setting up online events on the preferred platform, communicating speaker login details
- Supply pre-event communication to delegates to ensure delegates receive correct and accurate information
- Compile final attendee lists, and send post event surveys to delegates
- Work with other departments to create specific guest lists for specialist topic events
- Communicate with authors, speakers regarding presentations and audio-visual requirements
- Administration of sponsor and exhibitor contracts, ensuring their requirements are met
- Preparing KPI reports to monitor department performance
- Preparation of event reports to ensure that all event details are correct for staff use on the day
- Preparation and issue of delegate badges and event materials for use on the day
- Processing submissions of technical synopses and papers on the database and liaising with authors accordingly
- Record minutes at meetings (occasional) to ensure records are accurately kept
- Extracting information from files or systems and compiling reports in standard formats
- Demonstration of tasks for new or temporary staff as required
- Ordering stationery to ensure that the office can operate efficiently
- Ordering printing to ensure that all collaterals are ready for events
- Ordering catering to ensure positive customer experience for attendees
- Processing registration fees and issuing refunds
- Assisting on the day at events with registration, front of house/online trouble shooting, ensuring that good customer service is always maintained
- Occasional early morning and evening work is required on weekdays only
About You:
- Proficient in Microsoft Word and Excel
- Customer focused/strong customer facing skills
- Comfortable with rapidly changing priorities and working to deadlines
- Excellent oral and written communications skills
- High level of attention to detail
- Experience gained within an office/administration environment
- A flexible approach and the ability to solve minor problems independently are key
- Experience using a database or CRM
- Accurate keyboard skills
Experience:
- Events or Conference administration experience would be advantageous
- Experience with digital event platforms would be advantageous
- Experience of working across a number of projects simultaneously and to deadline is essential
Qualifications:
- Educated to A level or Equivalent standard
ICE Group Benefits:
- 25 days annual leave plus Bank Holidays
- Shutdown over Christmas period
- Annual £ allowance towards your well-being
- Discounted hot food from on-site Café bar
- Up to eight per cent of salary contributed to a personal pension scheme
- 24-hour employee support line
- Death in service benefit equivalent to one years salary
- Interest free season ticket loan
- Cycle to work scheme
- Big Gym membership savings with the Gymflex scheme
- Your Rewards discount scheme
General Data Protection Regulations (GDPR)
Events Administrator in London employer: Institution of Civil Engineers
Contact Detail:
Institution of Civil Engineers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Administrator in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend local meetups, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Events Administrator role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with customer service and event administration. Share specific examples of how you've handled delegate queries or managed multiple projects at once.
✨Tip Number 3
Be proactive! If you see an event you’re interested in, don’t wait for them to post a job. Reach out directly and express your enthusiasm for working with them. A little initiative can go a long way in making a great impression.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings listed there, and it’s the best way to ensure your application gets seen. Plus, you’ll be part of a community that values innovation and excellence in events management.
We think you need these skills to ace Events Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Events Administrator role. Highlight your relevant experience in event administration and customer service, as this will show us you’re a great fit for the position.
Show Off Your Skills: We want to see your proficiency in Microsoft Word and Excel, so don’t hold back! Include specific examples of how you've used these tools in previous roles to manage events or handle administrative tasks.
Be Personable: Since this role involves a lot of communication with delegates and speakers, let your personality shine through in your application. We love candidates who can convey their strong customer-facing skills and attention to detail!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Events Administrator role!
How to prepare for a job interview at Institution of Civil Engineers
✨Know Your Events Inside Out
Familiarise yourself with the types of events the company hosts, like conferences and seminars. Be ready to discuss how your skills can enhance delegate experiences and ensure smooth operations.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer queries or resolved issues in previous roles. Highlight your ability to maintain a high standard of service, especially under pressure.
✨Demonstrate Attention to Detail
Bring up specific instances where your attention to detail made a difference in your work. Whether it’s managing registrations or preparing event materials, showing you can keep everything organised is key.
✨Be Ready for Rapid Changes
Discuss your experience with juggling multiple projects and adapting to changing priorities. Share how you stay calm and effective when things don’t go as planned, which is crucial in event administration.
