At a Glance
- Tasks: Guide members through their qualification journey and deliver top-notch customer service.
- Company: Join the Institution of Civil Engineers, a global leader in civil engineering excellence.
- Benefits: Enjoy 25 days leave, well-being allowance, and a personal pension scheme.
- Other info: Hybrid role with opportunities for travel and professional development.
- Why this job: Make a real impact on the careers of civil engineers while working in a supportive team.
- Qualifications: Strong admin skills, excellent communication, and a proactive attitude required.
The predicted salary is between 30000 - 42000 £ per year.
Location: Hybrid (Westminster / Home) minimum 1 day per week in Westminster
Hours: 36.25 per week
Salary: £26,25
Criminal Record Bureau Clearance required
The Institution of Civil Engineers (ICE) is a global membership organisation with over 97,000 members and more than two centuries of history. As a centre of engineering excellence, we qualify civil engineers, support lifelong professional development, and assure society that the infrastructure shaping our world is safe, sustainable, and well-designed. Our community of experts also provides trusted, impartial advice to policymakers on how to build and adapt infrastructure for a better future.
The Institution of Civil Engineers (ICE) is looking for a proactive and detail-oriented Qualifications Administrator to join our busy Qualifications Team. You will be part of a respected professional body that supports civil engineers worldwide. We offer a collaborative work environment, opportunities for development, and the chance to make a real impact on the careers of our members.
The Role
As a Qualifications Administrator, you will play a key role in guiding members and prospective members through their journey to professional qualification whilst delivering exceptional customer service. You will provide tailored advice, manage application processes, and support the administration of professional reviews and examinations. This is a hybrid role based in Westminster, with at least one day per week in the office. Occasional travel across the UK (including overnight stays) is required to support in-person interviews and exams.
Key Responsibilities
- Deliver excellent customer service via phone, email, and post
- Validate and process membership and reinstatement applications
- Maintain accurate records on the ICE database
- Coordinate online and in-person professional review interviews
- Support written examination sessions and reviewer briefings
- Collaborate with internal teams to ensure smooth operations
- Process member expenses and issue official correspondence
Key Skills
- Strong administrative experience in a busy office environment
- Excellent communication and interpersonal skills
- High attention to detail and ability to prioritise tasks
- Confident using MS Office (Outlook, Excel, Word) and databases
- A team player with a proactive and flexible approach
- Secondary level qualifications or above
ICE Group Benefits
- 25 days annual leave plus Bank Holidays
- Shutdown over Christmas period
- Annual £ allowance towards your well-being
- Discounted hot food from on-site Café bar
- Up to eight per cent of salary contributed to a personal pension scheme
- 24-hour employee support line
- Death in service benefit equivalent to one year's salary
- Interest free season ticket loan
- Cycle to work scheme
- Big Gym membership savings with the Gymflex scheme
- Your Rewards discount scheme
ICE Group is an equal opportunities employer and welcomes applications from all sections of the community.
Qualifications Administrator in City of Westminster employer: Institution of Civil Engineers
As an Executive Assistant within our Infrastructure Client Group, you will thrive in a dynamic work environment that values collaboration and innovation. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional development, ensuring that you can grow your career while making a meaningful impact in the infrastructure sector. Join us in a location that fosters a supportive culture, where your contributions are recognised and rewarded.
Contact Details:
Institution of Civil Engineers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Qualifications Administrator in City of Westminster
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We think you need these skills to ace Qualifications Administrator in City of Westminster
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