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- Tasks: Guide members through their qualification journey and deliver top-notch customer service.
- Company: Join the Institution of Civil Engineers, a global leader in civil engineering excellence.
- Benefits: Enjoy 25 days leave, well-being allowance, and a personal pension scheme.
- Why this job: Make a real impact on the careers of civil engineers while working in a supportive team.
- Qualifications: Strong admin skills, excellent communication, and a proactive attitude required.
- Other info: Hybrid role with opportunities for travel and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Location: Hybrid (Westminster / Home) minimum 1 day per week in Westminster
Hours: 36.25 per week
Salary: £26,25
Criminal Record Bureau Clearance required
The Institution of Civil Engineers (ICE) is a global membership organisation with over 97,000 members and more than two centuries of history. As a centre of engineering excellence, we qualify civil engineers, support lifelong professional development, and assure society that the infrastructure shaping our world is safe, sustainable, and well-designed. Our community of experts also provides trusted, impartial advice to policymakers on how to build and adapt infrastructure for a better future.
The Institution of Civil Engineers (ICE) is looking for a proactive and detail-oriented Qualifications Administrator to join our busy Qualifications Team. You will be part of a respected professional body that supports civil engineers worldwide. We offer a collaborative work environment, opportunities for development, and the chance to make a real impact on the careers of our members.
The Role
As a Qualifications Administrator, you will play a key role in guiding members and prospective members through their journey to professional qualification whilst delivering exceptional customer service. You will provide tailored advice, manage application processes, and support the administration of professional reviews and examinations. This is a hybrid role based in Westminster, with at least one day per week in the office. Occasional travel across the UK (including overnight stays) is required to support in-person interviews and exams.
Key Responsibilities
- Deliver excellent customer service via phone, email, and post
- Validate and process membership and reinstatement applications
- Maintain accurate records on the ICE database
- Coordinate online and in-person professional review interviews
- Support written examination sessions and reviewer briefings
- Collaborate with internal teams to ensure smooth operations
- Process member expenses and issue official correspondence
Key Skills
- Strong administrative experience in a busy office environment
- Excellent communication and interpersonal skills
- High attention to detail and ability to prioritise tasks
- Confident using MS Office (Outlook, Excel, Word) and databases
- A team player with a proactive and flexible approach
- Secondary level qualifications or above
ICE Group Benefits
- 25 days annual leave plus Bank Holidays
- Shutdown over Christmas period
- Annual £ allowance towards your well-being
- Discounted hot food from on-site Café bar
- Up to eight per cent of salary contributed to a personal pension scheme
- 24-hour employee support line
- Death in service benefit equivalent to one year's salary
- Interest free season ticket loan
- Cycle to work scheme
- Big Gym membership savings with the Gymflex scheme
- Your Rewards discount scheme
ICE Group is an equal opportunities employer and welcomes applications from all sections of the community.
Qualifications Administrator in City of Westminster employer: Institution of Civil Engineers
Contact Detail:
Institution of Civil Engineers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Qualifications Administrator in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees of ICE on LinkedIn. A friendly chat can give us insider info about the role and help us stand out when we apply.
✨Tip Number 2
Prepare for the interview by practising common questions. We should focus on our customer service skills and how we handle administrative tasks, as these are key for the Qualifications Administrator role.
✨Tip Number 3
Show off our organisational skills! During the interview, we can share examples of how we've managed multiple tasks in a busy environment. This will highlight our ability to thrive in the Qualifications Team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the ICE community.
We think you need these skills to ace Qualifications Administrator in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Qualifications Administrator role. Highlight your administrative experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Attention to Detail is Key: We’re looking for someone with a high attention to detail. Make sure your application is free from typos and errors. This will reflect your ability to maintain accurate records and manage processes smoothly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Institution of Civil Engineers
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Qualifications Administrator role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves delivering exceptional customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and how you handle inquiries or issues effectively.
✨Demonstrate Attention to Detail
Attention to detail is crucial for a Qualifications Administrator. Bring specific examples of how you've maintained accuracy in your work, whether it’s managing records or processing applications. This will reassure them that you can handle the administrative tasks with precision.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
