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- Tasks: Guide members through their qualification journey and deliver top-notch customer service.
- Company: Join the Institution of Civil Engineers, a global leader in civil engineering excellence.
- Benefits: Enjoy 25 days leave, pension contributions, and well-being allowances.
- Why this job: Make a real impact on the careers of civil engineers while working in a supportive team.
- Qualifications: Strong admin skills, excellent communication, and a proactive attitude required.
- Other info: Hybrid role with opportunities for travel and professional growth.
The predicted salary is between 22000 - 30000 £ per year.
Location: Hybrid (Westminster / Home) – minimum 1 day per week in Westminster
Hours: 36.25 per week
Salary: £26,107.25
Criminal Record Bureau Clearance required
The Institution of Civil Engineers (ICE) is a global membership organisation with over 97,000 members and more than two centuries of history. As a centre of engineering excellence, we qualify civil engineers, support lifelong professional development, and assure society that the infrastructure shaping our world is safe, sustainable, and well-designed. Our community of experts also provides trusted, impartial advice to policymakers on how to build and adapt infrastructure for a better future.
The Institution of Civil Engineers (ICE) is looking for a proactive and detail-oriented Qualifications Administrator to join our busy Qualifications Team. You’ll be part of a respected professional body that supports civil engineers worldwide. We offer a collaborative work environment, opportunities for development, and the chance to make a real impact on the careers of our members.
The Role
As a Qualifications Administrator, you will play a key role in guiding members and prospective members through their journey to professional qualification whilst delivering exceptional customer service. You’ll provide tailored advice, manage application processes, and support the administration of professional reviews and examinations. This is a hybrid role based in Westminster, with at least one day per week in the office. Occasional travel across the UK (including overnight stays) is required to support in-person interviews and exams.
Key Responsibilities:
- Deliver excellent customer service via phone, email, and post
- Validate and process membership and reinstatement applications
- Maintain accurate records on the ICE database
- Coordinate online and in-person professional review interviews
- Support written examination sessions and reviewer briefings
- Collaborate with internal teams to ensure smooth operations
- Process member expenses and issue official correspondence
Key Skills:
- Strong administrative experience in a busy office environment
- Excellent communication and interpersonal skills
- High attention to detail and ability to prioritise tasks
- Confident using MS Office (Outlook, Excel, Word) and databases
- A team player with a proactive and flexible approach
- Secondary level qualifications or above
ICE Group Benefits:
- 25 days annual leave plus Bank Holidays
- Shutdown over Christmas period
- Annual £100 allowance towards your well-being
- Discounted hot food from on-site Café bar
- Up to eight per cent of salary contributed to a personal pension scheme
- 24-hour employee support line
- Death in service benefit equivalent to one year’s salary
- Interest free season ticket loan
- Cycle to work scheme
- Big Gym membership savings with the Gymflex scheme
- Your Rewards discount scheme
ICE Group is an equal opportunities employer and welcomes applications from all sections of the community.
General Data Protection Regulations (GDPR) 2018: The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to any external sources without express consent unless required to do so by law. Unsuccessful applicants’ data, both electronic and paper will be deleted/shredded six months from date of application. The ICE Group’s Data Protection Officer is Shah Ali, who can be contacted at shah.ali@ice.org.uk. Applicants have the right to complain to the ICO at http://ico.org.uk/ if they have a concern with the way ICE is handling their data.
Qualifications Administrator employer: Institution of Civil Engineers (ICE)
Contact Detail:
Institution of Civil Engineers (ICE) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Qualifications Administrator
✨Tip Number 1
Get to know the company! Research the Institution of Civil Engineers and understand their mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills. As a Qualifications Administrator, you'll need to deliver excellent customer service. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the ICE team and ready to make an impact.
We think you need these skills to ace Qualifications Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Qualifications Administrator. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves delivering excellent customer service, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t forget to mention any experience you have in customer-facing roles.
Attention to Detail is Key: As a Qualifications Administrator, you'll need to manage various applications and maintain accurate records. Make sure your application is free from typos and errors, as this will reflect your attention to detail – a vital skill for the job!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Institution of Civil Engineers (ICE)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Qualifications Administrator role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves delivering excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and how you handle inquiries or issues effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and attention to detail. Think of situations where you had to manage multiple tasks or resolve conflicts, and be ready to discuss how you approached them.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for professional development, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
