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- Tasks: Guide members through their professional qualification journey and deliver exceptional customer service.
- Company: Join the Institution of Civil Engineers, a global leader in civil engineering excellence.
- Benefits: Enjoy 25 days leave, well-being allowance, and pension contributions.
- Why this job: Make a real impact on the careers of civil engineers while working in a supportive team.
- Qualifications: Strong admin skills, excellent communication, and a proactive approach required.
- Other info: Hybrid role with opportunities for travel and career development.
The predicted salary is between 26000 - 29000 £ per year.
Overview
Qualifications Administrator
Location: Hybrid (Westminster / Home) – minimum 1 day per week in Westminster
Hours: 36.25 per week
Salary: £26,107.25
Criminal Record Bureau Clearance required
The Institution of Civil Engineers (ICE) is a global membership organisation with over 97,000 members and more than two centuries of history. As a centre of engineering excellence, we qualify civil engineers, support lifelong professional development, and assure society that the infrastructure shaping our world is safe, sustainable, and well-designed.
Our community of experts also provides trusted, impartial advice to policymakers on how to build and adapt infrastructure for a better future.
The Institution of Civil Engineers (ICE) is looking for a proactive and detail-oriented Qualifications Administrator to join our busy Qualifications Team. You’ll be part of a respected professional body that supports civil engineers worldwide. We offer a collaborative work environment, opportunities for development, and the chance to make a real impact on the careers of our members.
The Role
As a Qualifications Administrator, you will play a key role in guiding members and prospective members through their journey to professional qualification whilst delivering exceptional customer service. You’ll provide tailored advice, manage application processes, and support the administration of professional reviews and examinations.
This is a hybrid role based in Westminster, with at least one day per week in the office. Occasional travel across the UK (including overnight stays) is required to support in-person interviews and exams.
Key Responsibilities
- Deliver excellent customer service via phone, email, and post
- Validate and process membership and reinstatement applications
- Maintain accurate records on the ICE database
- Coordinate online and in-person professional review interviews
- Support written examination sessions and reviewer briefings
- Collaborate with internal teams to ensure smooth operations
- Process member expenses and issue official correspondence
Key Skills
- Strong administrative experience in a busy office environment
- Excellent communication and interpersonal skills
- High attention to detail and ability to prioritise tasks
- Confident using MS Office (Outlook, Excel, Word) and databases
- A team player with a proactive and flexible approach
- Secondary level qualifications or above
ICE Group Benefits
- 25 days annual leave plus Bank Holidays
- Shutdown over Christmas period
- Annual £100 allowance towards your well-being
- Discounted hot food from on-site Café bar
- Up to eight per cent of salary contributed to a personal pension scheme
- 24-hour employee support line
- Death in service benefit equivalent to one year’s salary
- Interest free season ticket loan
- Cycle to work scheme
- Big Gym membership savings with the Gymflex scheme
- Your Rewards discount scheme
ICE Group is an equal opportunities employer and welcomes applications from all sections of the community.
General Data Protection Regulations (GDPR) 2018
The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to any external sources without express consent unless required to do so by law. Unsuccessful applicants’ data, both electronic and paper will be deleted/shredded six months from date of application. The ICE Group’s Data Protection Officer is Shah Ali, who can be contacted at shah.ali@ice.org.uk. Applicants have the right to complain to the ICO at http://ico.org.uk/ if they have a concern with the way ICE is handling their data.
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Qualifications Administrator employer: Institution of Civil Engineers (ICE)
Contact Detail:
Institution of Civil Engineers (ICE) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Qualifications Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the Institution of Civil Engineers on LinkedIn. A friendly chat can give us insider info about the role and help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to qualifications administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in previous roles. This will demonstrate your ability to handle the busy environment at ICE.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Qualifications Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Qualifications Administrator. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, don’t forget to showcase your excellent communication skills in your written application. We love candidates who can express themselves clearly and effectively!
Attention to Detail is Key: As a Qualifications Administrator, you'll need to manage various applications and records. Make sure your application is free from typos and errors to demonstrate your attention to detail. We appreciate precision!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on board with our fantastic team!
How to prepare for a job interview at Institution of Civil Engineers (ICE)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Qualifications Administrator role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Show Off Your Customer Service Skills
Since this role involves delivering excellent customer service, be prepared to share specific examples of how you've handled customer interactions in the past. Think about times when you went above and beyond to help someone or resolved a tricky situation – these stories will demonstrate your suitability for the position.
✨Be Detail-Oriented
Attention to detail is crucial for a Qualifications Administrator. During the interview, highlight your organisational skills and provide examples of how you’ve maintained accurate records or managed multiple tasks effectively. This will reassure them that you can handle the administrative aspects of the job.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the work culture, and the challenges faced by the Qualifications Team. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
