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- Tasks: Join us as an Infrastructure and Cloud Engineer to manage and support our ICT infrastructure.
- Company: The Institution of Civil Engineers is a global leader in civil engineering with over 97,000 members.
- Benefits: Enjoy 25 days annual leave, well-being allowance, and discounts on food and gym memberships.
- Why this job: Be part of a team driving digital transformation and making a real impact on infrastructure.
- Qualifications: A degree in Computer Science or related field is required; equivalent experience is also accepted.
- Other info: Gain hands-on experience with cloud technologies and advanced troubleshooting in a supportive environment.
The predicted salary is between 28800 - 48000 £ per year.
The Institution of Civil Engineers (ICE) is a global membership organisation with over 97,000 members and more than two centuries of history. As a centre of engineering excellence, we qualify civil engineers, support lifelong professional development, and assure society that the infrastructure shaping our world is safe, sustainable, and well-designed.
Our community of experts also provides trusted, impartial advice to policymakers on how to build and adapt infrastructure for a better future.
About the Role
The Institution of Civil Engineers (ICE) is seeking an Infrastructure and Cloud Engineer to design, implement, manage, and support our organisation's ICT infrastructure, with a primary focus on cloud-based technologies. This role is essential in ensuring the availability, performance, scalability, and security of both on-premises and cloud environments to meet business objectives and drive digital transformation.
Responsibilities
- 1st Line Support: Resolve routine cloud issues (user access, connectivity, configuration) and monitor systems for alerts.
- 2nd Line Support: Address complex issues (performance, misconfigurations, integration) and collaborate with vendors.
- 3rd Line Support: Advanced troubleshooting for critical incidents (data integrity, infrastructure failures, security breaches) and design long-term solutions.
- Provide exceptional support through all channels (in person, phone, email, Teams).
- Communicate technical concepts clearly to non-technical users.
- Liaise with Business Units for cloud technology implementation.
- Troubleshoot and resolve cloud infrastructure issues (outages, connectivity, performance).
- Perform routine maintenance (updates, backups, security checks).
- Document processes and solutions.
- Implement security measures (firewalls, encryption, access controls).
- Ensure compliance with industry standards (GDPR, DPA, PCI/DSS).
- Stay updated on new technologies and best practices.
- Obtain certifications and attend training.
- Develop migration strategies for on-premises to cloud.
- Deploy cloud services (VMs, databases, storage, networking).
- Automate cloud resource deployment using IaC tools (Terraform, AWS CloudFormation, Ansible).
- Monitor and manage cloud resources efficiently.
- Optimise cloud spending.
- Set up monitoring tools for performance and availability.
- Work with technical staff to resolve complex issues.
- Create and maintain documentation for cloud architecture.
- Understand container technologies (Docker, Kubernetes).
- Train users on new software and hardware.
- Provide guidance on best practices and preventive measures.
- Record issues and resolutions in a ticketing system or knowledge base.
- Provide feedback to development teams based on recurring issues.
Qualifications
A bachelor's degree in a related field such as Computer Science, Information Technology, Engineering, or a similar discipline or equivalent experience.
Required Skills
- Operating Systems: Windows, MacOS, Linux
- Directory Services: Azure Active Directory (Azure AD/Entra), Active Directory
- IT Administration and Networking: Office 365 Administration, TCP/IP, DNS, DHCP, VPNs, Remote Access
- IT Management and Monitoring: Microsoft Endpoint Manager (Intune), Patch Management, System Monitoring
- Backup, Recovery, and Disaster Planning: Backup and Recovery, Disaster Recovery (DR) Planning, Data Integrity and Restoration
- Cloud Platforms and Virtualisation: Azure, AWS, GCP, Hyper-V, VMware
- Security and Compliance: Firewalls, Endpoint Protection, Multi-Factor Authentication (MFA), Compliance and Auditing
- Scripting and Automation: PowerShell, Batch Scripts, Bash, Python, Automation frameworks
- Specialised Applications: Dynamics 365, CRMs
Preferred Skills
- Advanced troubleshooting for Windows OS (Desktop and Server)
- Office 365
- Hardware assembly/repair
- Network deployment/configuration
- Cloud-based systems (Office 365, SharePoint Online)
- Physical networking (LAN, WAN, TCP/IP, Cat 5e/6, Fibre)
- Active Directory management, Microsoft Exchange Online O365, Intune and Mobile Device Management (MDM), WSUS administration, anti-virus solutions
- Cisco VPN Client, Mimecast Email Security, NAS devices/storage.
Experience
- Substantial experience with Windows OS
- Azure/Cloud technologies
- AD management
- Microsoft Office applications
- Helpdesk support
- Fast Ethernet
- Gigabit switches/routers
- Server management (virtualised systems), local networks/internet protocols (TCP/IP, FTP, HTTP)
- Virtual/cloud computing environments, NAS/SAN devices
- IP telephony, call logging, voice mail systems
- DevOps fundamentals
- Automation best practices.
Additional Skills
- Strong customer service
- Technical troubleshooting, problem-solving
- Strong written/verbal communication
- Time management
- Decision-making
- Prioritisation/organisational skills
- Interest in emerging technology trends
- Innovative mindset
- Ability to work under pressure.
ICE Group benefits include
- 25 days annual leave plus Bank Holidays
- Shutdown over Christmas period
- Annual £100 allowance towards your well-being
- Discounted hot food from on-site Café bar
- Up to eight per cent of salary contributed to a personal pension scheme
- 24-hour employee support line
- Death in service benefit equivalent to one year’s salary
- Interest free season ticket loan
- Cycle to work scheme
- Big Gym membership savings with the Gymflex scheme
- Your Rewards discount scheme
Equal Opportunity Statement
The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to any external sources without express consent unless required to do so by law. Unsuccessful applicants’ data, both electronic and paper will be deleted/shredded six months from date of application.
Infrastructure and Cloud Engineer employer: Institution of Civil Engineers (ICE)
Contact Detail:
Institution of Civil Engineers (ICE) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure and Cloud Engineer
✨Tip Number 1
Familiarise yourself with the specific cloud technologies mentioned in the job description, such as Azure and AWS. Having hands-on experience or projects that showcase your skills in these platforms can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the field by attending relevant meetups or online forums. Engaging with others who work in infrastructure and cloud engineering can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Stay updated on the latest trends and best practices in cloud computing. Following industry leaders on social media or subscribing to tech blogs can help you discuss current topics during interviews, demonstrating your passion for the field.
✨Tip Number 4
Prepare to articulate your problem-solving approach, especially regarding troubleshooting complex issues. Be ready to share examples of past experiences where you successfully resolved technical challenges, as this will highlight your practical skills.
We think you need these skills to ace Infrastructure and Cloud Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Infrastructure and Cloud Engineer role. Focus on your expertise in cloud technologies, troubleshooting, and any specific tools mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cloud engineering and your understanding of the Institution of Civil Engineers' mission. Mention specific projects or experiences that demonstrate your ability to manage and support ICT infrastructure.
Highlight Relevant Certifications: If you have any certifications related to cloud platforms (like Azure or AWS), IT security, or networking, be sure to include them in your application. This will show your commitment to professional development and expertise in the field.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved complex technical issues in the past. This could include specific incidents where you improved system performance or implemented security measures.
How to prepare for a job interview at Institution of Civil Engineers (ICE)
✨Understand Cloud Technologies
Make sure you have a solid grasp of cloud platforms like Azure and AWS. Be prepared to discuss your experience with these technologies, as well as any specific projects you've worked on that involved cloud migration or management.
✨Showcase Your Troubleshooting Skills
Be ready to provide examples of how you've resolved complex technical issues in the past. Highlight your problem-solving approach and any tools or methodologies you used to diagnose and fix problems.
✨Communicate Clearly
Since the role involves liaising with non-technical users, practice explaining technical concepts in simple terms. This will demonstrate your ability to bridge the gap between technical and non-technical stakeholders.
✨Stay Updated on Industry Trends
Research the latest trends in cloud computing and infrastructure management. Being knowledgeable about emerging technologies will show your enthusiasm for the field and your commitment to continuous learning.
