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- Tasks: Coordinate and deliver engaging events, ensuring a seamless experience for delegates.
- Company: Join the Institution of Civil Engineers, a leader in engineering excellence.
- Benefits: Enjoy 25 days annual leave, well-being allowance, and pension contributions.
- Why this job: Be part of impactful events that shape the future of infrastructure.
- Qualifications: Strong communication skills and experience in event management are essential.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
The Institution of Civil Engineers (ICE) is a 97,000-strong global membership organisation with over two hundred years of history. We are a centre of engineering excellence, qualifying engineers and helping them maintain lifelong competence, assuring society that the infrastructure they create is safe, dependable and well designed. Our network of experts offers trusted, impartial advice to politicians and decision-makers on how to build and adapt infrastructure to create a more sustainable world.
About the Role: The ICE are seeking a proactive and highly organised Events Operations Coordinator to join our events team. You will play a key role in delivering a seamless delegate experience across a wide range of ICE events — from conferences and lectures to webinars, corporate functions, and specialist meetings. You will support the events operations team with day-to-day administration while also independently managing a small portfolio of events, ensuring they are delivered professionally, on time, and within budget.
Key Responsibilities:
- Provide excellent customer service by responding promptly to delegate enquiries (email, phone, and in person)
- Register delegates and maintain accurate attendance records
- Monitor shared inboxes to ensure timely communication
- Prepare pre‑event communications and joining instructions
- Collaborate with internal teams to build targeted guest lists
- Liaise with authors and speakers regarding presentations and AV requirements
- Administer sponsor and exhibitor contracts
- Produce KPI reports to support departmental performance tracking
- Prepare delegate badges and event materials
- Process technical paper submissions and maintain accurate database records
- Record meeting minutes (occasionally)
- Analyse financial data to compile weekly commercial revenue reports
- Create running orders for speakers and chairs
- Support or manage on‑the‑day event delivery (in person and online)
- Run speaker rehearsals to ensure confidence with event technology
- Train and mentor Administrators to maintain consistent, high‑quality processes
- Process registration fees and maintain accurate revenue records
About You:
- Strong understanding of event and delegate registration processes
- Experience managing external suppliers
- Excellent written and verbal communication skills
- High attention to detail
- Solid proficiency in Microsoft Word, Excel and PowerPoint
- Experience with online event platforms
- A‑Level education or equivalent experience in an events environment
25 days annual leave plus Bank Holidays
Shutdown over Christmas period
Annual £100 allowance towards your well-being
Discounted hot food from on‑site Café bar
Up to eight per cent of salary contributed to a personal pension scheme
24‑hour employee support line
Death in service benefit equivalent to four year’s salary
Interest free season ticket loan
Cycle to work scheme
Big Gym membership savings with the Gymflex scheme
ICE Group is an equal opportunities employer and are committed to ensuring an inclusive recruitment process. We welcome applications from disabled candidates and will provide reasonable adjustments throughout the recruitment process.
Events Operations Coordinator employer: Institution of Civil Engineers (ICE)
Contact Detail:
Institution of Civil Engineers (ICE) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Operations Coordinator
✨Tip Number 1
Get to know the company inside out! Research ICE's events and their impact on the engineering community. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Attend industry events or webinars where ICE is involved. Connect with current employees on LinkedIn and engage with their posts to get noticed.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to event management and customer service. Role-play with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at ICE.
We think you need these skills to ace Events Operations Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Events Operations Coordinator role. Highlight your experience in event management and customer service, as these are key to what we’re looking for!
Show Off Your Skills: Don’t hold back on showcasing your written and verbal communication skills. We want to see how you can engage with delegates and manage communications effectively, so give us examples of your past experiences!
Be Detail-Oriented: Attention to detail is crucial in this role. When you submit your application, double-check for any typos or errors. A polished application reflects your ability to maintain high-quality processes, which is exactly what we need.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at ICE!
How to prepare for a job interview at Institution of Civil Engineers (ICE)
✨Know Your Events Inside Out
Before the interview, make sure you research the types of events that the Institution of Civil Engineers hosts. Familiarise yourself with their recent conferences, webinars, and any notable speakers. This will show your genuine interest in the role and help you discuss how you can contribute to their event operations.
✨Showcase Your Organisational Skills
As an Events Operations Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or events simultaneously. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your attention to detail.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend or in front of a mirror to ensure you convey your ideas effectively during the actual interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, upcoming events, or how they measure success in their events. This not only shows your enthusiasm but also helps you gauge if the organisation is the right fit for you.