Membership and Qualifications Advisor in Rugby

Shape the future. Empower a profession. Make global impact. At IChemE (Institution of Chemical Engineers), we’re more than a professional body — we are a powerful, global movement of over 32,000 chemical, biochemical and process engineers who are solving some of the world’s biggest challenges. From climate change and clean energy to food security and health, our members lead the way in creating a safer, more sustainable world. We champion excellence, ethics and innovation. Through our professional standards, qualified members are entitled to use the titles Chartered Chemical Engineer and Professional Process Safety Engineer.

With a bold new strategy, fresh leadership, and an ambitious agenda for growth, inclusion and influence, this is a truly exciting time to join IChemE. Be part of a team that’s raising the bar, growing its global voice, and engineering a sustainable world.

The Membership Qualifications Advisor will provide guidance to applicants on eligibility, process and tools. They will be proactive and accountable to ensure that all IChemE members and stakeholders receive the highest levels of service and satisfaction, acting as an ambassador for IChemE at all times.

Key Responsibilities and Accountabilities:

• Provide guidance and support to members
• Possess a thorough understanding of IChemE and external registration standards and requirements and clearly and helpfully articulate these to (prospective) members so that an enquiry becomes a (membership and/or registration) application
• Support applicants and reviewers in the use of the online portal as appropriate
• Communicate panel outcomes via email and phone (including ‘declined’ applications, where sensitivity is required)
• Be able to articulate membership benefits to ensure meaningful and accurate communication with members
• Respond accurately and efficiently to general membership enquiries within agreed timeframes by the most appropriate channel (phone, email, chat etc)
• Process membership/registration applications, support related processes
• Manage application process through CRM, portals and other systems as required, ensuring accuracy and timelines. Produce data for analysis and planning and check data for cleanliness
• Ensure operational process documentation is updated and maintained.
• Proactively take responsibility for liaising with various stakeholders to ensure timely resolution and providing proactive updates on status
• Liaise with IChemE volunteers in a professional and timely manner to ensure information is sent on time and is accurate. Ensure maximum capacity by forward planning and effective communication. Flag issues with capacity
• Provide information and support to panel meetings as required
• Produce registration reports/uploads for licensing bodies following each cycle, to ensure that the correct information is provided for each registrant
• Assist with the production of operational reporting
• Carry out reconciliation of registrant data as required
• Carry out CPD sampling activities as required
• Assist with the preparation for external, regulator licence reviews
• Contribute to continuous improvement
• Identify and call out any areas of concern that could lead to potential non-compliance
• Contribute to continuous improvement initiatives. Constantly seek opportunities to improve service and process.
• Perform root cause analysis on issues and recommend corrective actions.
• Seek, acquire and act on feedback from applicants and volunteers regarding the membership and qualifications processes

In addition to duties and responsibilities listed above, the employee may be required to perform other duties assigned by their line manager from time to time.

Line management: This role has no line management responsibility.

Budget accountability: Informing management of the budget required depending on number and geographic location of visits each year.

Professional Reputation: Dealing with senior members. Member volunteer support can be affected if good working relationships and efficient processes are not maintained. Regulator relationship/status can be affected if compliance is not assured.

Other information: The role will be based at our Rugby office. This is a permanent, full-time role based on 37.5 hours per week, Monday – Friday. Only candidates eligible to work in the UK will be considered. Salary will be in the region of £27,000-£31,000 per annum (depending on experience). The closing date for all applications is Sunday 13 July 2025. IChemE reserves the right to interview exceptional candidates and make an offer of employment before the closing date should we wish. Previous applicants need not apply.

IChemE benefits of employment include:

• Annual performance reviews
• Training and development opportunities
• Company contributory pension scheme that matches employee contributions by 1.5 times up to a maximum capped 12% employer contribution
• Life assurance linked to being an active member of the pension scheme
• 28 days annual leave (plus bank holidays) for full time members of staff
• Company paid sickness leave after 6 months employment and increased at intervals based on length of service
• Employee Assistance Programme and wellbeing support
• Health cash plan (cash back on optical, dental, physio and more)
• Financial support to help cover the cost of professional membership subscriptions if relevant to your role
• Free parking and refreshments at our Rugby Office