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- Tasks: Support meetings and events by setting up rooms and providing AV assistance.
- Company: IOM3 is a leading organisation in materials, minerals, and mining sectors.
- Benefits: Enjoy 30 days holiday, health perks, gym discounts, and shopping deals.
- Why this job: Join a dynamic team and make an impact in a diverse, inclusive environment.
- Qualifications: Proactive, detail-oriented, with IT and AV experience; customer service skills are a plus.
- Other info: Flexible hours with paid overtime; training provided for first aid and fire marshal qualifications.
The predicted salary is between 28800 - 43200 £ per year.
IOM3 is the leading membership organisation for the materials, minerals and mining sectors, currently hiring for a Facilities and AV Assistant based in the London office at Warren Street. The role comes with an excellent benefits package including:
- Generous holiday (30 days + bank holiday)
- Life assurance
- Health benefits, including flu jabs and eyecare vouchers
- Shopping and cinema discounts
- Gym discounts or online classes
The Facilities & AV Assistant plays an integral role in ensuring smooth day-to-day operation of the building, with a particular focus on supporting meetings and events. As part of the Front of House team, the Facilities & AV Assistant will report to the Business Support Manager. Regular hours for the Facilities & AV Assistant are 07:30-16:30, with paid overtime for evening and weekend functions. All front of house staff is expected to have a first aid & Fire Marshal qualification, and where necessary appropriate training is provided.
Responsibilities
- Set up meeting rooms, including layout adjustments and furniture arrangement
- Provide AV support and assist event organisers with presentations and hybrid meeting setups
- Support the distribution and clearing of lunches and refreshments
- Support general office and facilities as required, including regular walks around the building to check facilities are in good order
- Responsible for unlocking or locking the building
- Handle incoming and outgoing post and deliveries in a timely manner
- Manage stock levels and order new supplies when necessary
- Carry out minor elements of maintenance of the building and its contents, including telephones and photocopiers, coffee machines, clocks, lights, walls, doors, lift, signs, and furniture etc.
- Responsible for weekly fire alarm testing
- Provide switchboard/reception cover when required
- Comply with and support all health and safety regulations
- Removal of rubbish and carrying out occasional light cleaning duties when needed
- Carry out any other duties as requested by senior members of the team, including assistance to other departments
The ideal candidate is:
- Proactive with strong attention to detail
- Experienced in IT and AV, particularly with hybrid meeting setups
- Reliable and punctual, and has good organisational skills
- Able to manage multiple tasks and prioritise effectively
- Flexible and adaptable to changing needs in a dynamic environment
- Good at interpersonal communication and has customer service skills
Don’t meet every requirement? Studies have shown that women, people of colour and those who are disabled (physical, invisible or neurodivergent conditions) are less likely to apply to jobs unless they meet every single qualification. IOM3 is a forward-looking, diverse and inclusive Institute, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the role description, we encourage you to apply anyway. You may just be the right candidate for this or other roles. Should you need reasonable adjustments, please do not hesitate to contact us to make suitable arrangements.
For more information or to apply please contact Collette Marriott, Director of Business Support at collette.marriott@iom3.org by 27 June 2025.
Facilities and AV Assistant employer: Institute of Materials, Minerals & Mining (IOM3)
Contact Detail:
Institute of Materials, Minerals & Mining (IOM3) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities and AV Assistant
✨Tip Number 1
Familiarise yourself with the specific AV equipment and technologies commonly used in hybrid meetings. This knowledge will not only boost your confidence during interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will help you illustrate your ability to prioritise effectively, which is crucial for the Facilities and AV Assistant position.
✨Tip Number 3
Network with current or former employees of IOM3 to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your customer service experience in detail, as this role involves significant interaction with staff and visitors. Highlight any relevant experiences where you’ve gone above and beyond to ensure a positive experience for others.
We think you need these skills to ace Facilities and AV Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and AV support. Emphasise any previous roles where you managed multiple tasks, set up meeting rooms, or provided customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive nature and attention to detail. Mention specific examples of how you've successfully supported meetings or events in the past, particularly with hybrid setups.
Highlight Relevant Skills: In your application, clearly outline your IT and AV skills, especially your experience with hybrid meeting technologies. Also, mention your organisational skills and ability to adapt to changing environments.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at IOM3 and contribute to their mission. Highlight your commitment to health and safety regulations and your willingness to undertake necessary training.
How to prepare for a job interview at Institute of Materials, Minerals & Mining (IOM3)
✨Show Your AV Skills
Since the role requires experience in IT and AV, be prepared to discuss your previous experiences with hybrid meeting setups. Bring examples of how you've successfully managed AV equipment in past roles.
✨Demonstrate Proactivity
The ideal candidate is described as proactive. During the interview, share instances where you took initiative to solve problems or improve processes in your previous jobs. This will show that you can think on your feet.
✨Highlight Organisational Skills
With multiple tasks to juggle, it's crucial to demonstrate your organisational skills. Discuss how you prioritise tasks and manage your time effectively, perhaps by sharing a specific example from your work history.
✨Emphasise Customer Service
As part of the Front of House team, strong interpersonal communication and customer service skills are essential. Be ready to talk about how you've handled customer interactions and resolved issues in a friendly and professional manner.
