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- Tasks: Join our Licensing Team to support diverse licensing services and engage with the community.
- Company: Solihull Metropolitan Borough Council is dedicated to keeping people safe and serving the community.
- Benefits: Enjoy flexible working options, generous leave, and employee discounts.
- Why this job: Experience a dynamic role with varied tasks and the chance to make a real impact.
- Qualifications: 4 GCSEs (A-C) including Maths and English or equivalent skills required.
- Other info: Full training provided; inclusive environment celebrating diversity.
The predicted salary is between 25992 - 28624 £ per year.
Employer Solihull Metropolitan Borough Council
Location The Core, Theatre Square, Solihull
Salary £25,992 to £28,624
Reference SOL/TP/13642/1402
We have a fantastic opportunity for a Licensing Technical Assistant to join our busy Licensing Team in Regulatory Services on a 2-year fixed term contract.
Keeping people safe is at the heart of everything we do, and you will be given the unique opportunity to work across our socially and economically diverse Borough, helping us to develop and deliver a first-class service across the full range of licensing regimes, including taxis, Licensing Act 2003, Gambling Act 2005, animal licensing and street trading.
We’re a busy team where no two days are the same. With a variety of tasks and working with customers from a range of different backgrounds, you will never be bored! You will provide advice and guidance, serving customers, supporting with visits, processing applications and gathering information whilst following a regulatory framework.
Join us on our digital journey, and you will support the ongoing implementation and development of a new ICT system as we look to enable greater levels of customer self-serve to achieve better outcomes for people and businesses.
You will have:
- 4 GCSEs grades A-C (4-9) (including Maths and English) or equivalent qualifications or the ability to demonstrate an equivalent level of numeracy and literacy skills.
- Effective verbal and written communication skills, able to respond appropriately to customers with different needs.
- Understand the importance of legislation that underpins the work of a regulatory service.
- A good working knowledge of ICT.
- The ability to balance competing demands and prioritise tasks, working to deadlines in a busy environment.
In return we offer you full training and support to fulfil the role requirements, as well as the opportunity to work with internal and external partners to maximise knowledge and develop regulatory skills.
We can also offer you:
- A friendly, supportive and inclusive working environment.
- A range of flexible working optionsincluding a flex-time scheme and some hybrid working, as appropriate.
- Generous annual leave entitlements with the opportunity to purchase up to 10 days additional leave per year.
- A flexitime scheme with up to 24 days per year.
- Access to our Employee Assistance Programme – a 24-hour independent, free and confidential advice and support service.
- Family and carer friendly policies.
- Access to the Local Government Pension Scheme.
- Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme.
If this sounds like the role for you, then please apply by clicking the link below.Your application should be in your own words and reflect your own personal experiences.
If you have a specific question or require further information regarding this post, please contact Annie Bettison, Licensing Team Leader on 07769 886442 or emailabettison@solihull.gov.uk .
Interviews will take place on Tuesday, 15 July 2025.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
Solihull Council is proud to be Equal Opportunities Employer.We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed on merit.
Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.
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Licensing Technical Assistant – Solihull Metropolitan Borough Council employer: Institute of Licensing Ltd
Contact Detail:
Institute of Licensing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Licensing Technical Assistant – Solihull Metropolitan Borough Council
✨Tip Number 1
Familiarise yourself with the key legislation relevant to the role, such as the Licensing Act 2003 and the Gambling Act 2005. Understanding these laws will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively communicated with diverse groups. This is crucial for a role that involves serving customers from various backgrounds.
✨Tip Number 3
Research Solihull Metropolitan Borough Council's current initiatives and digital journey. Being knowledgeable about their projects will allow you to discuss how you can contribute to their goals during the interview.
✨Tip Number 4
Prepare to discuss your ability to manage competing demands and prioritise tasks. Think of specific instances where you've successfully balanced multiple responsibilities, as this is a key aspect of the role.
We think you need these skills to ace Licensing Technical Assistant – Solihull Metropolitan Borough Council
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Licensing Technical Assistant position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Personal Statement: Write a personal statement that reflects your own experiences and motivations for applying. Use specific examples to demonstrate your effective communication skills and understanding of regulatory services.
Highlight Relevant Qualifications: Make sure to clearly list your qualifications, especially your GCSEs or equivalent. If you have any additional training or certifications related to licensing or regulatory services, be sure to mention those as well.
Proofread Your Application: Before submitting, thoroughly proofread your application for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Institute of Licensing Ltd
✨Understand the Licensing Framework
Familiarise yourself with the key legislation relevant to the role, such as the Licensing Act 2003 and the Gambling Act 2005. Being able to discuss these laws and their implications during your interview will demonstrate your commitment and understanding of the regulatory environment.
✨Showcase Your Communication Skills
Since effective verbal and written communication is crucial for this role, prepare examples of how you've successfully communicated with diverse customers in the past. Highlight any experiences where you provided advice or guidance, as this will show your ability to handle various customer needs.
✨Demonstrate ICT Proficiency
As the role involves supporting a new ICT system, be ready to discuss your experience with technology and any relevant software. If you have specific examples of how you've used ICT to improve processes or customer service, make sure to mention them.
✨Emphasise Your Ability to Prioritise
In a busy environment like the Licensing Team, being able to balance competing demands is essential. Prepare to share instances where you've successfully managed multiple tasks or deadlines, showcasing your organisational skills and ability to work under pressure.