At a Glance
- Tasks: Coordinate networks and events, support volunteers, and manage online community spaces.
- Company: Join the Institute of Internal Communication, a leader in internal communication excellence.
- Benefits: Flexible working hours, 25 days holiday, private healthcare, and professional development opportunities.
- Other info: Join a friendly team dedicated to continuous learning and growth.
- Why this job: Make a real impact by connecting and empowering members in a supportive environment.
- Qualifications: Experience in coordination or events, strong organisational skills, and a customer-focused mindset.
The predicted salary is between 25000 - 25000 £ per year.
Reports to: Events, Networks & Awards Manager
Location: Hybrid - Home-based with 1 Wednesday a month in office (Milton Keynes)
Salary: £25k FTE (20 hours a week, flexibility on days and hours)
About the IoIC
The Institute of Internal Communication (IOIC) is the professional association for internal communication. IOIC exists to champion the power of internal communication in the world. We set the standards, develop the practitioners and surface the insight that keeps the profession moving. Because great internal communication unlocks organisational success. Internal communication aligns strategy, builds trust, strengthens culture, boosts collaboration and drives performance. We exist to help more people and more organisations understand what it can do. That is why we inspire, connect and empower our members. So they can grow in their practice and increase the impact of their work. IOIC membership signals commitment to internal communication and the standards that define it. We have been doing so since 1949. And we are just getting started. Headquartered in Milton Keynes, our small team is distributed across the UK. We’re complemented by a support network of contracted partners and suppliers who help us deliver excellence to members throughout our core offerings.
The role
It is an exciting time to join the IOIC. As part of one of core values – Connect – we bring members together to share knowledge and experience, building a community where ideas flow freely and everyone benefits. To support this, we are seeking a Networks & Community Coordinator to play a key role in ensuring we continue to deliver an outstanding member experience. This varied, delivery-focused role combines coordination of our volunteer networks, support for our member events programme, and ongoing management of our online community spaces. Reporting to the Events, Networks & Awards Manager, you will act as a central point of contact for Network Leads and volunteers, helping them feel supported, informed and confident to deliver activity aligned to IOIC’s governance framework. You will also coordinate the delivery of our online member events, ensuring a high-quality and engaging experience from set-up through to follow-up. Alongside this, you will help maintain an active and valuable online community, encouraging engagement and ensuring content is relevant and up to date. This is an excellent opportunity for someone who enjoys working with people, thrives on organisation and coordination, and takes pride in delivering consistently high standards of service and experience.
Principal responsibilities
- Build strong, supportive relationships with Network Leads and volunteer committees, coordinating activities and supporting delivery across IOIC networks.
- Coordinate the delivery of IOIC’s free member events, ensuring a consistent and high-quality experience.
- Manage event administration end-to-end, including listings, registrations, joining instructions and attendee communications.
- Coordinate event logistics and provide on-the-day support for virtual and occasional in-person events, working closely with speakers and hosts.
- Maintain accurate event, delegate and volunteer information across CRM, finance and digital platforms.
- Proactively support IOIC’s online community spaces, sharing updates, encouraging engagement and helping maintain a positive environment.
- Work with Marketing and Membership teams to promote events and network activity and keep website content up to date.
- Respond to member and volunteer enquiries promptly and professionally, delivering a high standard of service.
Your experience
- Experience in a coordination, membership, events or community-focused role.
- Strong organisational and administrative skills, with excellent attention to detail.
- Confidence communicating with a range of stakeholders, including volunteers and members.
- Experience supporting events (virtual), including coordination and delivery.
- A customer-focused mindset and commitment to delivering a high-quality experience.
- Experience using Microsoft Office, CRM systems and virtual event platforms (e.g. Zoom).
- Ability to manage multiple priorities and work independently.
- A proactive, collaborative approach and willingness to take ownership.
- Interest in membership organisations, professional bodies or not-for-profits.
- Flexibility to support occasional out-of-hours events (TOIL provided).
- Ability to attend the Milton Keynes office once a month on a Wednesday for a team meeting.
What you can expect from us
- The opportunity to join a small, friendly and award-winning events team, committed to service excellence and continuous learning, development and growth.
- A supportive, collaborative culture that values quality and continuous improvement.
- The chance to deliver an experience that has a real impact for members and the profession.
- 25 days holiday with three additional days at Christmas and day off for your birthday.
- Flexible working – work remotely with at least 1 day a month (Wednesday) in the Milton Keynes office.
- Private healthcare.
- Wellbeing app and support.
- Pension enrolment.
- Full access to our training and development programmes and careers platform.
Networks & Community Coordinator in Northampton employer: Institute of Internal Communication
The Institute of Internal Communication (IOIC) is an exceptional employer that champions the power of internal communication, offering a supportive and collaborative culture where employees can thrive. With flexible working arrangements, generous holiday allowances, and a commitment to continuous learning and development, the IOIC empowers its team to make a meaningful impact on the profession while enjoying a healthy work-life balance. Located in Milton Keynes, the role of Networks & Community Coordinator provides a unique opportunity to engage with a vibrant community and contribute to the success of members across the UK.
Contact Details:
Institute of Internal Communication Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Networks & Community Coordinator in Northampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the IOIC on LinkedIn. Ask them about their experiences and any tips they might have for your interview. Building connections can give you insider knowledge that sets you apart.
✨Tip Number 2
Prepare for the interview by researching the latest trends in internal communication. Show us that you're not just passionate but also knowledgeable about the field. Bring up recent examples of how effective communication has made a difference in organisations.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to coordination and community engagement. We want to see your organisational skills shine, so think of specific examples where you've successfully managed events or built relationships.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows us that you’re proactive and genuinely interested in joining our team.
We think you need these skills to ace Networks & Community Coordinator in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Networks & Community Coordinator role. Highlight your experience in coordination, events, and community engagement, showing us how you can bring value to our team.
Show Your Passion:Let your enthusiasm for internal communication shine through! We want to see your genuine interest in helping members connect and grow. Share any relevant experiences that demonstrate your commitment to this field.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. This will help us easily understand your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Institute of Internal Communication
✨Know Your Community
Before the interview, dive deep into the IOIC's mission and values. Understand how they champion internal communication and what that means for their members. This will help you articulate how your experience aligns with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Coordination Skills
Be ready to discuss specific examples of your organisational and administrative skills. Think about times when you've successfully coordinated events or managed multiple priorities. Highlight your attention to detail and how it contributed to a positive experience for participants.
✨Engage with Stakeholders
Prepare to talk about your experience communicating with various stakeholders, including volunteers and members. Share examples of how you've built strong relationships and supported others in achieving their goals. This is crucial for the Networks & Community Coordinator role.
✨Familiarise Yourself with Tools
Make sure you're comfortable discussing the tools mentioned in the job description, like CRM systems and virtual event platforms. If you have experience with Microsoft Office or Zoom, be prepared to share how you've used these tools to enhance your work and support events.
