Events & Volunteer Coordinator in Northampton

Events & Volunteer Coordinator

Reports to: Events, Networks & Awards Manager

Location: Hybrid, home based with one Wednesday a month in the Milton Keynes office

Salary: £28,000 FTE (£14,933 pro rata for 20 hours a week, based on a 37.5 hour full-time week)

Hours: 20 hours a week, Monday to Friday, approximately 4 hours a day. Some flexibility on start and finish times for the right candidate.

About the IOIC

The Institute of Internal Communication (IOIC) is the professional association for internal communication.

IOIC exists to champion the power of internal communication in the world. We set the standards, develop the practitioners and surface the insight that keeps the profession moving, because great internal communication unlocks organisational success.

Internal communication aligns strategy, builds trust, strengthens culture, boosts collaboration and drives performance. We exist to help more people and more organisations understand what it can do.

That is why we inspire, connect and empower our members, so they can grow in their practice and increase the impact of their work.

IOIC membership signals commitment to internal communication and the standards that define it. We have been doing so since 1949, and we are just getting started.

Headquartered in Milton Keynes, our small team is distributed across the UK. We are complemented by a support network of contracted partners and suppliers who help us deliver excellence to members throughout our core offerings.

The role

We are looking for a highly organised and personable coordinator to support our volunteer networks, member events and online community.

You will act as a central point of contact for Network Leads and volunteers, helping them feel supported, informed and confident to deliver activity within IOIC's governance framework.

Alongside this, you will coordinate the smooth delivery of our online events, creating a positive and engaging experience for members from set-up through to follow-up.

The role also supports the ongoing management of IOIC's online community, keeping it active, relevant and valuable through regular updates, content sharing and member interaction.

Success in this role comes from strong organisation, attention to detail and confidence communicating with a range of people, helping create a positive experiences across every touchpoint. It is a delivery-focused role that would suit someone who enjoys building relationships and keeping things running smoothly.

Principal responsibilities

• Act as the first point of contact for Network Leads and volunteers, coordinating communication and support.
• Build and maintain strong working relationships with Network Leads and volunteer committees, supporting the planning and delivery of network activities.
• Coordinate the administration of IOIC's online member events from set-up through to post-event follow-up, including registrations, joining instructions and attendee communications.
• Provide on the day support for virtual events.
• Maintain content and updates within IOIC's online community platforms, and support enquiries.
• Maintain accurate records across the CRM, finance and digital platforms, and provide regular updates on network activity and event registrations.
• Work with colleagues to keep event and network information current on the website.

What we're looking for

• Proven experience in customer service or administrative roles.
• Excellent relationship-building and communication skills.
• Strong organisational skills, with the ability to manage multiple activities simultaneously.
• Confident using Microsoft Office applications, CRM systems and Zoom.
• Knowledge of events administration and basic marketing principles is advantageous.
• Positive, proactive, and comfortable working independently or within a team.
• Willingness to work occasional out of hours to support events (TOIL provided).
• A collaborative team player, happy to assist with wider organisational tasks.

Who this role would suit

This role would suit someone who enjoys building relationships with volunteers and members as much as staying on top of the administrative detail behind an event. It is a stable, hands-on coordination role within a friendly and supportive team.

What you can expect from us

• The opportunity to join a small, friendly and award-winning events team, committed to service excellence and continuous learning and development.
• A supportive, collaborative culture that values quality and continuous improvement.
• The chance to deliver an experience that has a real impact for members and the profession.
• 25 days holiday (pro rata), with three additional days at Christmas and a day off for your birthday.
• Flexible working, with at least one Wednesday a month in the Milton Keynes office.
• Private healthcare.
• Wellbeing app and support.
• Pension enrolment.
• Full access to our training and development programmes and careers platform.