Networks & Community Coordinator in Milton Keynes

Job title: Networks & Community Coordinator

Reports to: Events, Networks & Awards Manager

Location: Hybrid - Home-based with 1 Wednesday a month in office (Milton Keynes)

Salary: £25k FTE (20 hours a week, flexibility on days and hours)

About the IoIC

The Institute of Internal Communication (IOIC) is the professional association for internal communication.

IOIC exists to champion the power of internal communication in the world. We set the standards, develop the practitioners and surface the insight that keeps the profession moving. Because great internal communication unlocks organisational success.

Internal communication aligns strategy, builds trust, strengthens culture, boosts collaboration and drives performance. We exist to help more people and more organisations understand what it can do.

That is why we inspire, connect and empower our members. So they can grow in their practice and increase the impact of their work.

IOIC membership signals commitment to internal communication and the standards that define it. We have been doing so since 1949. And we are just getting started.

Headquartered in Milton Keynes, our small team is distributed across the UK. We're complemented by a support network of contracted partners and suppliers who help us deliver excellence to members throughout our core offerings.

The role

It is an exciting time to join the IOIC. As part of one of core values – Connect – we bring members together to share knowledge and experience, building a community where ideas flow freely and everyone benefits.

To support this, we are seeking a Networks & Community Coordinator to play a key role in ensuring we continue to deliver an outstanding member experience. This varied, delivery-focused role combines coordination of our volunteer networks, support for our member events programme, and ongoing management of our online community spaces.

Reporting to the Events, Networks & Awards Manager, you will act as a central point of contact for Network Leads and volunteers, helping them feel supported, informed and confident to deliver activity aligned to IOIC's governance framework. You will also coordinate the delivery of our online member events, ensuring a high-quality and engaging experience from set-up through to follow-up.

Alongside this, you will help maintain an active and valuable online community, encouraging engagement and ensuring content is relevant and up to date.

This is an excellent opportunity for someone who enjoys working with people, thrives on organisation and coordination, and takes pride in delivering consistently high standards of service and experience.

Principal responsibilities

• Build strong, supportive relationships with Network Leads and volunteer committees, coordinating activities and supporting delivery across IOIC networks.
• Coordinate the delivery of IOIC's free member events, ensuring a consistent and high-quality experience.
• Manage event administration end-to-end, including listings, registrations, joining instructions and attendee communications.
• Coordinate event logistics and provide on-the-day support for virtual and occasional in-person events, working closely with speakers and hosts.
• Maintain accurate event, delegate and volunteer information across CRM, finance and digital platforms.
• Proactively support IOIC's online community spaces, sharing updates, encouraging engagement and helping maintain a positive environment.
• Work with Marketing and Membership teams to promote events and network activity and keep website content up to date.
• Respond to member and volunteer enquiries promptly and professionally, delivering a high standard of service.

Your experience

• Experience in a coordination, membership, events or community-focused role.
• Strong organisational and administrative skills, with excellent attention to detail.
• Confidence communicating with a range of stakeholders, including volunteers and members.
• Experience supporting events (virtual), including coordination and delivery.
• A customer-focused mindset and commitment to delivering a high-quality experience.
• Experience using Microsoft Office, CRM systems and virtual event platforms (e.g. Zoom).
• Ability to manage multiple priorities and work independently.
• A proactive, collaborative approach and willingness to take ownership.
• Interest in membership organisations, professional bodies or not-for-profits.
• Flexibility to support occasional out-of-hours events (TOIL provided)
• Ability to attend the Milton Keynes office once a month on a Wedneday for a team meeting.

What you can expect from us

• The opportunity to join a small, friendly and award-winning events team, committed to service excellence and continuous learning, development and growth.
• A supportive, collaborative culture that values quality and continuous improvement.
• The chance to deliver an experience that has a real impact for members and the profession.
• 25 days holiday with three additional days at Christmas and day off for your birthday.
• Flexible working – work remotely with at least 1 day a month (Wednesday) in the Milton Keynes office.
• Private healthcare.
• Wellbeing app and support.
• Pension enrolment.
• Full access to our training and development programmes and careers platform.