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- Tasks: Lead client service team to enhance engagement and drive commercial success.
- Company: Join IGD, a Great Place to Work focused on growth and impact.
- Benefits: Market-leading pension, bonus scheme, flexible leave, and generous medical insurance.
- Other info: Hybrid working model with a focus on personal and career growth.
- Why this job: Make a real difference in the grocery industry while developing your leadership skills.
- Qualifications: Proven commercial background and strong leadership abilities required.
The predicted salary is between 60000 - 80000 £ per year.
At IGD, we’re proud to be a Great Place to Work, where our people are empowered to grow, inspired to lead and ready to make a difference. At the heart of that experience is how we attract, welcome, and support new colleagues to join us. That’s where you come in.
We’re looking for a Head of Client Leadership who will lead our client service team to deliver better engagement for clients with better IGD solutions. The team sits at the forefront of our commercial engagement, powering commercial success.
You’ll thrive on listening and responding to client needs, have a passion for improving outcomes for our industry, and be able to lead commercial engagement at all levels and all types of business across a portfolio of clients. This is one of four Head of Client Leadership roles, and they play a critical role in leading client engagement and ensuring we are optimising engagement and revenue for IGD.
What you’ll do
- Key Account Management: You will directly lead a portfolio of c.10 existing and strategically important clients, overseeing overall engagement with the customer, with a primary focus on commercial activity. This will mean ensuring all clients get full value from current services by creating and delivering engagement activity and identifying growth opportunities in key clients across the full range of IGD services and benefits. Comfortable operating up to CEO level, with a primary focus on commercial leaders and insight teams, you’ll deliver excellent customer service, working closely with our support teams, ensuring a swift and effective response to incoming queries and acting as a partner to your key accounts.
- Commercial Growth: You’ll drive renewals AND upgrades to existing client subscriptions through additional support and where appropriate, engage new stakeholders on our other online services. A key aspect of the role will be identifying new opportunities for IGD Consulting projects. Working together with our Consulting and Insight teams to generate quality leads, proposals and solutions and create strong partnerships with strategic clients. We set monthly and annual targets for sales of our online and consulting services, designed to ensure our continued high level of client retention. This will be the primary measure of your success.
- Leadership: You will lead and develop two Commercial Managers, each of whom will be responsible for managing a portfolio of c.30 clients, setting clear goals, and driving accountability. You will motivate and inspire your team, ensuring high performance and alignment with business objectives. You will be experienced in coaching and mentoring individuals of varying experience levels, fostering professional growth and encouraging collaboration. Strong communication and stakeholder management will be key, as you guide their team through challenges and support decision-making. You will also drive continuous improvement, implement best practices, and lead the team through change to enhance efficiency and effectiveness.
What we’re looking for
- You should have gravitas and a strong interest in the Grocery industry.
- A natural curiosity to explore new ideas, challenge assumptions, and drive efficiencies.
- You can demonstrate a proven commercial background, with experience gained from working in the retail/manufacturer/research space.
- You will need leadership and coaching skills to help develop our wider customer facing team.
The rewards
We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance, where you are empowered & trusted to manage your time.
The location
We are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from Central London.
Our behaviours
- We're hungry for better.
- We solve it together.
- We make it happen.
- We say what needs to be said.
More about our people
We’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our clients and themselves. We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We welcome applications from diverse candidates. Please discuss any adjustments that you may require throughout the selection and assessment process.
More about IGD
We are a strategic insight foresight and learning organisation. Here to unite the industry and benefit society. We invest all our profit into Social Impact. We foster collaboration through a broad range of forums, bringing together businesses, policymakers, and thought leaders. By providing evidence-based insights, credible research, and strategic foresight, we help organisations make informed decisions that benefit their operations and contribute to the collective good of society.
Head of Client Leadership in Watford employer: Institute of Grocery Distribution
Contact Detail:
Institute of Grocery Distribution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Leadership in Watford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research IGD thoroughly and understand their values and goals. Think about how your experience aligns with their mission and be ready to share specific examples of how you can drive client engagement and commercial growth.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Head of Client Leadership position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining IGD and contributing to their mission of making a difference in the grocery industry.
We think you need these skills to ace Head of Client Leadership in Watford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the grocery industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in this space.
Tailor Your Experience: Make sure to highlight your relevant experience in client leadership and commercial growth. We’re looking for specific examples of how you’ve driven success in previous roles, so don’t hold back on those achievements!
Be Authentic: We value authenticity, so be yourself in your application. Share your unique perspective and ideas on how you can contribute to IGD’s mission. This is your chance to stand out, so let your personality come through!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly!
How to prepare for a job interview at Institute of Grocery Distribution
✨Know Your Clients Inside Out
Before the interview, take the time to research IGD's key clients and their needs. Understand the challenges they face in the grocery industry and think about how you can provide solutions. This will show your passion for improving outcomes and your readiness to lead client engagement.
✨Demonstrate Leadership Skills
Be prepared to discuss your leadership style and how you've successfully developed teams in the past. Share specific examples of how you've motivated and inspired others, especially in a commercial context. This will highlight your ability to drive performance and align with business objectives.
✨Showcase Your Commercial Acumen
Highlight your proven commercial background by discussing previous experiences where you've driven renewals or identified growth opportunities. Be ready to share metrics or results that demonstrate your success in managing client portfolios and achieving sales targets.
✨Embrace Curiosity and Innovation
IGD values individuals who challenge assumptions and explore new ideas. Prepare to discuss how you've approached problem-solving in innovative ways. Think about examples where your curiosity led to improved efficiencies or new opportunities for clients, as this aligns with their culture of continuous improvement.