At a Glance
- Tasks: Lead client service team to enhance engagement and drive commercial success.
- Company: Join IGD, a Great Place to Work focused on growth and impact.
- Benefits: Market-leading pension, bonus scheme, flexible leave, and generous medical insurance.
- Other info: Hybrid working model with a focus on personal and career growth.
- Why this job: Make a real difference in the grocery industry while developing your leadership skills.
- Qualifications: Proven commercial background and strong leadership abilities required.
The predicted salary is between 60000 - 80000 £ per year.
At IGD, we’re proud to be a Great Place to Work, where our people are empowered to grow, inspired to lead and ready to make a difference. At the heart of that experience is how we attract, welcome, and support new colleagues to join us. That’s where you come in.
We’re looking for a Head of Client Leadership who will lead our client service team to deliver better engagement for clients with better IGD solutions. The team sits at the forefront of our commercial engagement, powering commercial success.
You’ll thrive on listening and responding to client needs, have a passion for improving outcomes for our industry, and be able to lead commercial engagement at all levels and all types of business across a portfolio of clients. This is one of four Head of Client Leadership roles, and they play a critical role in leading client engagement and ensuring we are optimising engagement and revenue for IGD.
What you’ll do
- Key Account Management: You will directly lead a portfolio of c.10 existing and strategically important clients, overseeing overall engagement with the customer, with a primary focus on commercial activity. This will mean ensuring all clients get full value from current services by creating and delivering engagement activity and identifying growth opportunities in key clients across the full range of IGD services and benefits. Comfortable operating up to CEO level, with a primary focus on commercial leaders and insight teams, you’ll deliver excellent customer service, working closely with our support teams, ensuring a swift and effective response to incoming queries and acting as a partner to your key accounts.
- Commercial Growth: You’ll drive renewals AND upgrades to existing client subscriptions through additional support and where appropriate, engage new stakeholders on our other online services. A key aspect of the role will be identifying new opportunities for IGD Consulting projects. Working together with our Consulting and Insight teams to generate quality leads, proposals and solutions and create strong partnerships with strategic clients. We set monthly and annual targets for sales of our online and consulting services, designed to ensure our continued high level of client retention. This will be the primary measure of your success.
- Leadership: You will lead and develop two Commercial Managers, each of whom will be responsible for managing a portfolio of c.30 clients, setting clear goals, and driving accountability. You will motivate and inspire your team, ensuring high performance and alignment with business objectives. You will be experienced in coaching and mentoring individuals of varying experience levels, fostering professional growth and encouraging collaboration. Strong communication and stakeholder management will be key, as you guide their team through challenges and support decision-making. You will also drive continuous improvement, implement best practices, and lead the team through change to enhance efficiency and effectiveness.
What we’re looking for
- You should have gravitas and a strong interest in the Grocery industry.
- A natural curiosity to explore new ideas, challenge assumptions, and drive efficiencies.
- You can demonstrate a proven commercial background, with experience gained from working in the retail/manufacturer/research space.
- You will need leadership and coaching skills to help develop our wider customer facing team.
The rewards
We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance, where you are empowered & trusted to manage your time.
The location
We are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from Central London.
Our behaviours
- We're hungry for better.
- We solve it together.
- We make it happen.
- We say what needs to be said.
More about our people
We’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our clients and themselves. We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We welcome applications from diverse candidates. Please discuss any adjustments that you may require throughout the selection and assessment process.
More about IGD
We are a strategic insight foresight and learning organisation. Here to unite the industry and benefit society. We invest all our profit into Social Impact. We foster collaboration through a broad range of forums, bringing together businesses, policymakers, and thought leaders. By providing evidence-based insights, credible research, and strategic foresight, we help organisations make informed decisions that benefit their operations and contribute to the collective good of society.
Head of Client Leadership in Watford employer: Institute of Grocery Distribution
The Institute of Grocery Distribution is an exceptional employer that fosters a collaborative and mission-driven work culture, perfect for those looking to make a meaningful impact in the Food & FMCG sector. With opportunities for hybrid working, a comprehensive benefits package including a pension and bonus scheme, and a strong focus on employee growth and development, this role offers a rewarding career path for proactive communicators eager to drive B2B success.
Contact Details:
Institute of Grocery Distribution Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Leadership in Watford
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Some tips for your application 🫡
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