Event Technology & Delegate Engagement Manager (FTC) in Watford

At IGD, we are proud to be a Great Place to Work, where our people are empowered to grow, inspired to lead and ready to make a difference. At the heart of that experience is how we attract, welcome, and support new colleagues to join us. That’s where you come in.

We are looking for an Event Technology & Delegate Engagement Manager who will be responsible for the overall delegate journey, the delivery of event technology and the data aspects of IGD events, to ensure a positive attendee experience. Reporting into the Head of Event Operations and managing the Delegate Engagement Administrator.

What you’ll do

• This role is crucial to IGD, using and driving event technology to provide market-leading customer service and interaction that ensures each attendee has the best possible experience – of both the event and IGD.
• You’ll be creating communication plans across a complex attendee matrix, making sure that tone of voice and messaging is delivered in collaboration with the rest of the marketing and communication activity.
• You will be responsible for the delegate journey and management to create a positive, consistent and unified customer and delegate experience in a joined-up way across all our events.
• You will be creating and delivering event technology and delegate engagement solutions to meet event objectives. This includes building the virtual attendee hub, event app and appointment scheduling with the platform.
• You will be able to make sense of ever-changing functionality and how different layers of technology work together, evaluating the objectives from all angles, using your project management skills to implement processes and solutions to deliver the objectives of each event and implementing process change and improvements across the event technology.
• You will be a strategic influencer that brings to life the event proposition within an event technology platform and an attendee engagement expert with deep understanding of planning and execution throughout the event cycle.
• You will provide market leading customer service that ensures each attendee has the best possible experience.
• You will provide effective and efficient delegate registration onsite, including the sourcing and management of suitable technology.
• Researching new technology applications and ways to innovate with the current platform to both enhance the delegate experience and improve the delegate awareness and understanding of IGD.
• This role covers retailer trade briefings, IGD engagement activity, webinars and our leadership briefings. It also covers face-to-face and virtual platforms.
• Working with the customer insight, finance and IT teams, you’ll be responsible for maintaining an integrated data journey. You will be accountable for data accuracy, identifying, implementing improvements and prioritising issues for all customer registration information.

What we’re looking for

• Extensive knowledge and a passion for event technology platforms (specifically Cvent) with a good understanding of the nuance of different systems.
• A proven track record of implementing dramatic process change and improvement across event technology.
• Wide-ranging experience in attendee management with large scale events, both virtually and onsite.
• The team management skills to guide and implement efficient processes for the order and attendee management team (full time and freelance).
• Great decision making, business planning and data accuracy skills.
• Relationship building; the ability to influence both internal and external stakeholders to find the best possible solutions.
• And the ability to analyse, understand and define learnings to implement improvements.

The rewards

We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance, where you are empowered & trusted to manage your time.

The location

We are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from Central London.

Our behaviours

• We’re hungry for better.
• We solve it together.
• We make it happen.
• We say what needs to be said.

More about our people

We’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our clients and themselves. We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We welcome applications from diverse candidates. Please discuss any adjustments that you may require throughout the selection and assessment process.

More about IGD

We are a strategic insight foresight and learning organisation. Here to unite the industry and benefit society. We invest all our profit into Social Impact. We foster collaboration through a broad range of forums, bringing together businesses, policymakers, and thought leaders. By providing evidence-based insights, credible research, and strategic foresight, we help organisations make informed decisions that benefit their operations and contribute to the collective good of society.