At a Glance
- Tasks: Lead client service team, enhancing engagement and driving commercial success.
- Company: Join IGD, a Great Place to Work with a focus on empowerment and growth.
- Benefits: Market-leading pension, bonus scheme, flexible leave options, and generous medical insurance.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Make a real impact in the grocery industry while developing your leadership skills.
- Qualifications: Proven commercial background and strong leadership abilities required.
The predicted salary is between 63000 - 77000 £ per year.
At IGD, we’re proud to be a Great Place to Work, where our people are empowered to grow, inspired to lead and ready to make a difference.
At the heart of that experience is how we attract, welcome, and support new colleagues to join us.
That’s where you come in.
We’re looking for a Head of Client Leadership who will lead our client service team, delivering better engagement from clients with better IGD solutions.
The team sits at the forefront of our commercial engagement, powering commercial success.
You’ll thrive on listening and responding to client needs, have a passion for improving outcomes for our industry, and be able to lead commercial engagement at all levels and all types of business across a portfolio of clients.
This is one of four Head of Client Leadership roles, and they play a critical role in leading client engagement and ensuring we are optimising engagement and revenue for IGD.
What you’ll do Key Account Management You will directly lead a portfolio of c.10 existing and strategically important clients, overseeing overall engagement with the customer, with a primary focus on commercial activity.
This will mean ensuring all clients get full value from current services by creating and delivering engagement activity and identifying growth opportunities in key clients across the full range of IGD services and benefits.
Comfortable operating up to CEO level, with a primary focus on commercial leaders and insight teams, you’ll deliver excellent customer service, working closely with our support teams, ensuring a swift and effective response to incoming queries and acting as a partner to your key accounts.
Commercial Growth You’ll drive renewals AND upgrades to existing client subscriptions through additional support and where appropriate, engage new stakeholders on our other online services.
A key aspect of the role will be identifying new opportunities for IGD Consulting projects.
Working together with our Consulting and Insight teams to generate quality leads, proposals and solutions and create strong partnerships with strategic clients.
We set monthly and annual targets for sales of our online and consulting services, designed to ensure our continued high level of client retention.
This will be the primary measure of your success.
Leadership You will lead and develop two Commercial Managers, each of whom will be responsible for managing a portfolio of c.30 clients, setting clear goals, and driving accountability.
You will motivate and inspire your team, ensuring high performance and alignment with business objectives.
You will be experienced in coaching and mentoring individuals of varying experience levels, fostering professional growth and encouraging collaboration.
Strong communication and stakeholder management will be key, as you guide their team through challenges and support decision-making.
You will also drive continuous improvement, implement best practices, and lead the team through change to enhance efficiency and effectiveness.
What we’re looking for You should have gravitas and a strong interest in the Grocery industry A natural curiosity to explore new ideas, challenge assumptions, and drive efficiencies You can demonstrate a proven commercial background, with experience gained from working in the retail/manufacturer/research space You will need leadership and coaching skills to help develop our wider customer facing team The rewards We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package.
You will have a great work-life balance, where you are empowered & trusted to manage your time.
The location We are operating a hybrid approach to working with a mix of home and office-based working.
We are based in a very accessible location within the M25, just 20 miles from Central London.
Our behaviours We’re hungry for better We say what needs to be said We solve it together We make it happen More about our people We’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our clients and themselves.
We seek and attract the very best people and create an environment that supports and includes them.
We aim to encourage a culture where people can be themselves and be valued for their contribution.
We welcome applications from diverse candidates.
Please discuss any adjustments that you may require throughout the selection and assessment process.
Head of Client Leadership in Bushey employer: Institute of Grocery Distribution
The Institute of Grocery Distribution is an exceptional employer that fosters a collaborative and mission-driven work culture, perfect for those looking to make a meaningful impact in the Food & FMCG sector. With opportunities for hybrid working, a comprehensive benefits package including a pension and bonus scheme, and a strong focus on employee growth and development, this role offers a rewarding career path for proactive communicators eager to drive B2B success.
Contact Details:
Institute of Grocery Distribution Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Leadership in Bushey
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Client Leadership at Institute of Grocery Distribution!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Institute of Grocery Distribution or be willing to refer you for that Head of Client Leadership position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Institute of Grocery Distribution who’s on the lookout for their next Head of Client Leadership star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Client Leadership role at Institute of Grocery Distribution!
We think you need these skills to ace Head of Client Leadership in Bushey
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Institute of Grocery Distribution. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Institute of Grocery Distribution
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Institute of Grocery Distribution. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
