At a Glance
- Tasks: Connect directors with resources and support their leadership journey.
- Company: Join the Institute of Directors, a vibrant community for UK leaders.
- Benefits: Generous pension, wellbeing days, bonus scheme, and 25 days annual leave.
- Other info: Hybrid work environment with opportunities for personal and professional growth.
- Why this job: Shape the future of business leadership while building valuable connections.
- Qualifications: Degree or relevant experience, plus 2 years in membership management.
The predicted salary is between 31000 - 32000 £ per year.
Shape the future of business leadership by connecting directors with the resources, networks and influence they need to drive positive change across the UK economy.
Key Details
- Department: Membership Services
- Reporting to: Relationship Manager
- Salary: £31,000 - £32,000
- Contract Type: Permanent
- Hours: 35 hours per week
- Location: Hybrid: London, SW1Y/Working from Home
About the Institute of Directors
The Institute of Directors (IoD) is a thriving membership community for Directors in the UK and beyond, where you can connect with other leaders, develop your skills and be heard. At a time when great Directors have never been more important, the IoD offers professional development, valuable connections and influence.
- CONNECT – Connect with other Directors and leaders to exchange ideas, learn together, and support each other.
- DEVELOP – Advance your skills and knowledge with professional development created by Directors for Directors.
- INFLUENCE – Make yourself heard where it matters. The IoD is its members' voice to Government.
What you'll be doing
- You'll be the vital link between IoD members and our internal teams.
- Working within the Relationship team, you'll support volunteers across Regional and Special Interest Groups while maximising member engagement with our benefits.
- Build strong relationships with members and volunteers through effective communication.
- Support volunteer community leadership teams through recruitment, onboarding and event creation.
- Collaborate with Events, Professional Development, Marketing and other teams on retention activities.
- Maintain detailed records on the IoD CRM system.
- Monitor performance and provide regular reporting on community activities.
- Assist with ad-hoc projects and process improvements.
What we're looking for
Essential qualifications:
- Degree qualified, or alternative suitable career experience.
- Minimum 2 years' experience of working within a membership management/customer care environment.
Essential skills and experience:
- Strong understanding of business and membership organisations.
- Excellent customer service skills with desire to provide high-quality member experiences.
- Experience working with CRM systems and databases.
- Exceptional verbal and written communication skills.
- Strong project management and organisational abilities.
- Time management skills with ability to work independently in hybrid environment.
- Awareness and understanding of GDPR rules.
Personal attributes:
- A 'people person' with professional, positive attitude.
- Confident communicator able to manage diverse stakeholders.
- Team player who works collaboratively across departments.
- Proactive problem-solver focused on delivering positive results.
- Comfortable working within a hybrid work environment.
Benefits at IoD
- Generous contributory pension scheme.
- Life Assurance of 4 x salary, or 8x salary if you have dependents.
- 1 x Wellbeing Day, and 2 x Corporate Social Responsibility (CSR) days.
- Christmas closure.
- Bonus Scheme.
- Employee Assistance Programme.
- Monthly Employee of the Month Award, and quarterly colleague nominated employee Above & Beyond Award.
- Access to Perkbox platform.
- Discount in Member café, bar & restaurant.
- 25 days annual leave.
Ready to help shape the future of business leadership? Join us in connecting, developing and influencing the next generation of directors.
Relationship Executive in London employer: Institute of Directors
The Institute of Directors (IoD) is an exceptional employer, offering a dynamic work environment in the heart of London, where you can kickstart your career in policy and governance. With a strong focus on professional development, generous benefits including a contributory pension scheme and additional leave for long-serving employees, the IoD fosters a collaborative culture that encourages growth and innovation. As a Devolved Policy Apprentice, you'll gain invaluable experience while contributing to meaningful policy work that shapes the future of business leadership across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Institute of Directors. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Institute of Directors before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Relationship Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Institute of Directors:Your cover letter is your chance to shine! Tell us why you want to work at Institute of Directors specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Institute of Directors!
How to prepare for a job interview at Institute of Directors
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
