Bookstore Retail Manager

Bookstore Retail Manager

Reference: OCT20244388

Expiry date: 18:00, Mon, 11th Nov 2024

Location: London

Benefits: Complementary tickets to ICA exhibitions, cinema screenings and events as well as an annual season ticket loan and discount in our bookshop cafe and editions.

Responsibilities:

• Manage the day-to-day operations of the bookshop and retail space, including editions and merchandise.
• Curate the selection of books, merchandise, and editions in collaboration with ICA’s programming teams, ensuring alignment with exhibitions, events, and the ICA’s mission.
• Oversee stock management, ordering, pricing, and product displays.
• Develop and implement sales strategies to maximize revenue from retail offerings.
• Collaborate with artists and creators to develop exclusive ICA merchandise and editions.
• Coordinate book launches and talks in relation to liaising with publishers, audience engagement strategy, and income generation targets.
• Supervise and train retail staff, ensuring excellent customer service.
• Manage online retail platforms, ensuring smooth sales and fulfilment processes.
• Prepare and analyse sales reports, set targets, and monitor performance against KPIs, identifying areas for improvement and revenue growth.
• Work closely with the Finance team for reconciliation and stock management.

Skills & Experience:

• Proven experience in retail management, including merchandising, stock control, and customer service.
• Experience with retail software (e.g., Booksolve, Shopify, Spektrix) and e-commerce platforms.
• Knowledge of contemporary art and culture is desirable.

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