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For Companies At a Glance
- Tasks: Capture and analyse performance data to create impactful reports and dashboards.
- Company: Join a dynamic team focused on enhancing customer relationships through data insights.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference by transforming data into actionable insights for customers.
- Qualifications: Strong analytical skills and proficiency in Excel and BI tools required.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
The predicted salary is between 36000 - 60000 £ per year.
As the Customer Performance Analyst, you will play a key role in capturing, validating, and interpreting internal and external performance data. The role transforms complex information into clear, accurate reports, dashboards, and customer-ready presentations. Acting as a data specialist and client liaison, this position supports operational improvement and helps strengthen customer relationships through high-quality insights and regular engagement.
Responsibilities
- Collect, consolidate, and manage KPI data from internal systems, external partners, and customers.
- Validate all incoming data to ensure accuracy, completeness, and consistency.
- Analyse trends, performance gaps, and operational drivers, collaborating with the wider Business Performance team to provide meaningful insights.
- Create high-quality dashboards, reports, and visual presentations for customer and internal use.
- Work closely with the Customer Service Managers to monitor customer feedback, resolve performance gaps, and enhance the overall customer experience.
- Present KPI results during regular customer business reviews.
- Build and maintain strong customer relationships, supporting satisfaction and identifying opportunities for added value.
- Maintain documentation of data sources, methodologies, and reporting standards.
- Work closely with cross-functional teams (Operations, Customer Service, IT, etc.) to enhance data quality and KPI tracking.
- Contribute to continuous improvement initiatives through measurement and performance insights.
Skills & Qualifications
- Strong analytical and data interpretation skills.
- Strong customer focus with excellent verbal and written communication skills.
- Proficiency with Excel and BI/reporting tools (Power BI, Tableau or similar).
- Strong analytical ability, with experience interpreting data and using KPIs to drive improvements.
- Knowledge of Lean, Six Sigma, or other continuous improvement methodologies (desirable).
- Confident communicator with strong presentation skills.
- Exceptional attention to detail and a high standard of data accuracy.
- Ability to manage multiple data streams and meet deadlines.
- Highly organised, adaptable, and accountable.
Customer Performance Analyst in Southampton employer: Institute of Communication
Contact Detail:
Institute of Communication Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Performance Analyst in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Performance Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to data analysis and customer performance. We suggest using the STAR method to structure your answers – it’ll help you showcase your skills and experiences effectively!
✨Tip Number 3
Show off your analytical skills with a portfolio! Create a few sample dashboards or reports that demonstrate your ability to interpret data and present insights. We love seeing creativity and practical skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who can help us enhance customer relationships through data-driven insights.
We think you need these skills to ace Customer Performance Analyst in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Performance Analyst role. Highlight your analytical skills and experience with data interpretation, as these are key for us. Use specific examples that showcase how you've transformed complex data into clear insights.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about data and customer performance. Share how your previous experiences align with our mission at StudySmarter and how you can contribute to enhancing customer relationships through insightful analysis.
Showcase Your Technical Skills: Don’t forget to mention your proficiency with Excel and any BI/reporting tools like Power BI or Tableau. We love seeing candidates who can handle data with ease, so include any relevant projects or achievements that demonstrate your technical prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Institute of Communication
✨Know Your Data Inside Out
As a Customer Performance Analyst, you'll be dealing with a lot of data. Make sure you brush up on your analytical skills and understand the key performance indicators (KPIs) relevant to the role. Familiarise yourself with common data sources and reporting tools like Excel, Power BI, or Tableau, so you can confidently discuss how you've used them in past experiences.
✨Showcase Your Communication Skills
This role requires excellent verbal and written communication skills. Prepare to demonstrate how you've effectively communicated complex data insights to non-technical stakeholders. Think of examples where your presentations or reports made a significant impact on decision-making or customer relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle performance gaps. Prepare specific examples from your previous roles where you identified issues, analysed data, and implemented solutions. This will show your potential employer that you can think critically and contribute to operational improvements.
✨Emphasise Your Customer Focus
Since this role involves building strong customer relationships, be ready to discuss how you've prioritised customer satisfaction in your previous positions. Share stories that highlight your ability to engage with clients, gather feedback, and use that information to drive improvements. This will demonstrate your alignment with the company's values and goals.
