Oracle Applications Support Analyst

Key Responsibilities: Provide application configuration and maintenance on ERP (Oracle eBusiness Suite). Deliver support to business users by investigating and resolving application errors, data discrepancies, and queries, escalating to Oracle where required. Work with other team members and company departments to ensure the integrity of the system is maintained by liaising with appropriate vendors, users, and the IT Team. Receive and prioritize requests for support using the IT ticketing system, providing 2nd and 3rd line support for Oracle eBusiness Suite and associated applications. Progress changes and enhancements following change management principles through the development cycle, including execution and documentation of testing, documentation of procedures, and user support. Monitor applications, record problems, and identify performance trends. Where appropriate, take corrective action to improve performance and to avoid problems arising. Support the Business Transformation team in the implementation of new business application software or new releases of existing business software. Participate in project meetings by providing expertise and guidance in selecting appropriate solutions. Provide progress updates, raise issues to be resolved, and report progress on a regular basis. Perform ad hoc duties as required. #J-18808-Ljbffr