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For Companies At a Glance
- Tasks: Support and maintain IT infrastructure, providing hands-on 1st and 2nd line support.
- Company: Join a dynamic team in a collaborative environment focused on innovative ICT solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact by solving complex IT challenges and enhancing user experiences.
- Qualifications: Degree in IT or related field with 4+ years of relevant experience.
- Other info: Exciting projects and a chance to work with the latest technologies.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Working with the Head of ICT and as part of a small, collaborative team, your primary responsibility is to support the delivery of the organisation's ICT support services. This role is predominantly 1st and 2nd line support, working hands-on and hands-off. It also includes desktop support, server support and general infrastructure. Project work from time to time might include server upgrades, cloud-based digital transformation, WIFI, router and switch upgrades.
Person Requirements
We are seeking a versatile individual with a proactive, can-do attitude who is willing to step in wherever needed, working in-line with client values and standards both in and outside of work. Strong interpersonal skills are essential, as you will be engaging with various teams across the client, our IT partners, our members and other stakeholders. You will be flexible with a willingness to work out of hours to support the IT requirements of the organisation. You will also have a strong desire to learn new technologies and develop an in-depth understanding of the client's environment, which is essential.
Key Responsibilities
- Implement and maintain IT infrastructure, including servers, storage, networks, and cloud services.
- Strong analytical and troubleshooting abilities, with a methodical approach to resolving complex issues.
- Ensure the availability, performance, and security of the IT infrastructure.
- Oversee/lead infrastructure projects from planning to execution, ensuring timely delivery and adherence to best practices, both in-house and with our MSP.
- Monitor and manage system performance, identifying and resolving issues proactively.
- Collaborate with other MSP IT teams to support business operations and projects.
- Develop and maintain infrastructure documentation, including diagrams and procedures.
- Implement and manage backup and disaster recovery solutions.
- Stay up to date with the latest industry trends and technologies, recommending improvements and innovations.
- Provide technical guidance and mentorship to junior team members.
- Active Directory, GPO, Azure administration, O365, VMware.
- Server administration - MS Server 2019/2022.
- Linux administration, security patching, performance tuning and package management.
- Azure Cloud migration, maintain and implement.
- Microsoft 365 and Azure administration.
- Vulnerability management and mitigation.
- Virtualisation - VMWare.
- 2nd/3rd line support.
- Onboard/Offboard joiners.
- Maintain high levels of customer service and communication throughout the support process.
- Perform other duties as required.
This list is not exhaustive. You will be working closely with our IT partners to deliver a variety of support services across the organisation, whereby you will be overseeing aspects of service delivery or projects.
Required Education/Experience/Qualifications
- Degree in Information Technology, Computer Science, or a related field.
- Minimum of 4 years' proven experience as an IT Support Engineer or in a similar role.
- Strong knowledge of Windows server and Linux Enterprise operating systems.
- Expertise in networking, virtualization, and cloud technologies (Azure).
- Proficiency in infrastructure automation and scripting (e.g., PowerShell).
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team, collaborating with colleagues across the business.
- Relevant certifications - Cisco CCNA/CCNP, Microsoft Certified: Azure Security Engineer Associate.
IT Support Engineer in London employer: Institute of Communication
Contact Detail:
Institute of Communication Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects and troubleshooting successes. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Don’t shy away from reaching out directly to companies you’re interested in. A quick email or LinkedIn message to the hiring manager can set you apart from the crowd. Let them know why you’re excited about their work!
✨Tip Number 4
Keep learning! Stay updated with the latest technologies and trends in IT. Consider taking online courses or certifications that align with the roles you’re applying for. It shows initiative and a commitment to growth!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your hands-on experience with servers, cloud technologies, and any relevant projects you've worked on. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive attitude and strong interpersonal skills. Tell us why you're excited about the role and how you can contribute to our collaborative environment at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, include examples of how you've tackled complex IT issues in the past. We love seeing analytical thinking in action, so share specific instances where your troubleshooting abilities made a difference!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Institute of Communication
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Linux, and Azure. Be ready to discuss specific experiences where you've implemented or troubleshot these technologies. This shows you're not just familiar with them, but that you can apply your knowledge practically.
✨Show Off Your Problem-Solving Skills
Prepare a couple of examples where you've successfully resolved complex IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical abilities and how you approach challenges.
✨Be Ready to Collaborate
Since this role involves working closely with various teams, think of instances where you've collaborated effectively in the past. Highlight your interpersonal skills and how you’ve contributed to team success, as this is crucial for the role.
✨Stay Current with Industry Trends
Research the latest trends in IT infrastructure and cloud technologies. Be prepared to discuss how these trends could benefit the organisation. Showing that you're proactive about learning will impress your interviewers and align with their values.
