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For Companies At a Glance
- Tasks: Assist customers with mobile plans and resolve queries via phone and email.
- Company: Reputable tech and telecommunications company with a supportive culture.
- Benefits: Competitive salary, professional development, and a positive work environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Full-time role with a flexible schedule and opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a reputable company in the technology and telecommunications sector, is currently seeking a Customer Service Advisor to join their mobile telecommunications team in Lee on the Solent.
Key Responsibilities
- Handle inbound and outbound customer enquiries via phone, email and ticket systems
- Assist customers with mobile plans, billing queries, upgrades, device troubleshooting, and account management
- Resolve issues efficiently while maintaining high levels of customer satisfaction
- Clearly explain mobile products, tariffs, data usage, roaming, and network services
- Identify opportunities to retain customers and promote relevant products or services where appropriate
- Accurately update customer records and document interactions using internal systems
- Follow company policies, compliance requirements, and data protection guidelines
- Work collaboratively with team members and escalate complex issues when required
Job Requirements
- Previous experience in customer service, call centre, or retail (telecoms experience is preferable but not essential)
- Strong communication skills with the ability to explain technical information clearly
- Confident using computer systems and learning new software quickly
- Problem-solving mindset with a calm, professional approach
- Ability to manage multiple tasks in a fast-paced environment
- Good attention to detail and organisational skills
Benefits
- Competitive salary
- Full-time position with a supportive work schedule (Monday to Thursday 9-5, Friday 9-4:30)
- Opportunities for professional development and training
- Positive and collaborative work environment
- Employee benefits package
If you possess a customer-focused approach and are keen to join a dynamic team in the telecommunications industry, we would love to hear from you. Apply now to become a valued Customer Service Advisor with our client in Lee on the Solent.
Customer Service Advisor in Lee-on-the-Solent employer: Institute of Communication
Contact Detail:
Institute of Communication Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Lee-on-the-Solent
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable explaining technical info.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. This will help you stand out as someone who can handle challenges in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals like you to join our team!
We think you need these skills to ace Customer Service Advisor in Lee-on-the-Solent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service, especially if you've worked in telecoms before. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves handling customer enquiries, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t shy away from showcasing any experience you have in explaining technical information.
Highlight Problem-Solving Abilities: We love a candidate who can think on their feet! In your application, share examples of how you've resolved issues in previous roles. This will show us that you have the right mindset for tackling customer queries effectively.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application quickly and can get back to you about the next steps. We can't wait to hear from you!
How to prepare for a job interview at Institute of Communication
✨Know Your Stuff
Before the interview, make sure you understand the company's products and services. Familiarise yourself with mobile plans, tariffs, and common customer queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Think about how you would handle specific scenarios, like resolving a billing issue or explaining a technical problem. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Show Off Your Communication Skills
Since strong communication is key for a Customer Service Advisor, be prepared to demonstrate this in your interview. Use clear and concise language, and don’t hesitate to ask for clarification if you don’t understand a question. This shows that you’re engaged and willing to ensure effective communication.
✨Be Ready to Problem-Solve
Expect situational questions that assess your problem-solving abilities. Think of examples from your past experience where you successfully resolved customer issues. Highlight your calm and professional approach, as well as your ability to manage multiple tasks in a fast-paced environment.
