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For Companies At a Glance
- Tasks: Bridge business needs and digital solutions to enhance customer experience.
- Company: Join the Institute of Communication, a leader in digital innovation.
- Benefits: Enjoy flexible working, 25 days annual leave, and a performance bonus scheme.
- Why this job: Be part of a dynamic team driving digital transformation and improving operations.
- Qualifications: Experience in digital operations and strong analytical skills are essential.
- Other info: This is a 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 28800 - 48000 £ per year.
Join to apply for the Digital Product Operations Analyst role at Institute of Communication
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Join to apply for the Digital Product Operations Analyst role at Institute of Communication
This is a hands-on, cross-functional role focused on translating business needs into digital solutions that improve customer experience and drive growth.
What You\’ll Be Doing
- Act as the link between business teams, HQ, technical partners, and vendors to ensure shared understanding across all digital initiatives.
- Work alongside Project Managers to deliver key projects from the digital roadmap.
- Capture, analyse, and document business requirements using tools like Jira and Confluence.
- Write clear user stories and acceptance criteria to support successful development cycles.
- Design and visualise process flows and improvements (current vs. future state).
- Lead and support user acceptance testing (UAT) and technical validations.
- Champion delivery best practices and continuous improvement across the PMO.
What You\’ll Bring
- Experience in digital/eCommerce operations, analysis, or delivery.
- Proven ability to turn business goals into functional and technical documentation.
- Familiarity with eCommerce platforms (Hybris preferred) and enterprise systems like SAP.
- Strong analytical and communication skills, with experience using Jira, Confluence, and Visio.
- Ability to work independently while staying collaborative, with a genuine passion for digital innovation.
- Working knowledge of HTML, JavaScript, XML, or JSON is a bonus.
- Experience with Adobe Analytics or similar tools is a plus.
What Success Looks Like
- Accurate, actionable user stories and process documentation.
- Strong collaboration with internal teams, HQ, and third parties.
- Clean backlogs with minimal outstanding issues.
- Proactive contributions to improving digital operations and delivery efficiency.
Additional Information
- 12 Month Fixed Term Contract
- 37.5 hours per week
- 25 days\’ annual leave
- Discretionary performance-based bonus scheme
- Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
- Permanent Health Insurance
- Flexible Benefits allowance
- Private Medical Insurance
Ready to shape the future of Digital Commerce? Apply now!
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Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Contract
Job function
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Job function
Product Management and Marketing
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Industries
Operations Consulting
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Digital Product Operations Analyst employer: Institute of Communication
Contact Detail:
Institute of Communication Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Operations Analyst
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, like Jira and Confluence. Being able to demonstrate your proficiency in these platforms during discussions can set you apart from other candidates.
✨Tip Number 2
Showcase your understanding of eCommerce operations by preparing examples of how you've previously translated business needs into digital solutions. This will highlight your relevant experience and problem-solving skills.
✨Tip Number 3
Brush up on your knowledge of HTML, JavaScript, XML, or JSON. Even if it's not a primary requirement, having a working knowledge of these technologies can demonstrate your commitment to the role and your ability to communicate effectively with technical teams.
✨Tip Number 4
Prepare to discuss your approach to user acceptance testing (UAT) and how you ensure that projects meet business requirements. Sharing specific examples of your past experiences can illustrate your capability in this area.
We think you need these skills to ace Digital Product Operations Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Digital Product Operations Analyst. Familiarise yourself with the key tasks mentioned in the job description, such as translating business needs into digital solutions and collaborating with various teams.
Tailor Your CV: Customise your CV to highlight relevant experience in digital/eCommerce operations and analysis. Emphasise your familiarity with tools like Jira and Confluence, and any experience with eCommerce platforms or technical skills that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital innovation and your ability to work collaboratively. Use specific examples from your past experiences to demonstrate how you can contribute to improving digital operations and delivery efficiency.
Highlight Analytical Skills: In your application, be sure to mention your strong analytical skills and any experience you have with user acceptance testing (UAT) or process documentation. This will show that you are well-equipped to handle the responsibilities of the role.
How to prepare for a job interview at Institute of Communication
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Digital Product Operations Analyst. Familiarise yourself with how this role acts as a bridge between business teams and technical partners, and be ready to discuss how your skills align with these requirements.
✨Showcase Your Analytical Skills
Prepare examples that demonstrate your analytical abilities, especially in capturing and documenting business requirements. Be ready to discuss your experience with tools like Jira and Confluence, and how you've used them to improve processes in previous roles.
✨Familiarity with eCommerce Platforms
If you have experience with eCommerce platforms, particularly Hybris, make sure to highlight this during your interview. Discuss any projects where you’ve successfully implemented digital solutions that enhanced customer experience.
✨Prepare for Technical Questions
Brush up on your knowledge of HTML, JavaScript, XML, or JSON, as well as any analytics tools like Adobe Analytics. Be prepared to answer technical questions that may arise, showcasing your ability to communicate complex information clearly.
