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For Companies At a Glance
- Tasks: Manage individual protection claims and provide fair decisions daily.
- Company: Join the Institute of Communication, known for innovation and customer focus.
- Benefits: Enjoy a supportive work culture with opportunities for personal growth.
- Why this job: Make a positive impact on vulnerable customers while developing your skills.
- Qualifications: Experience in assessing claims and excellent communication skills required.
- Other info: This is a mid-senior level contract role in the insurance industry.
The predicted salary is between 48000 - 72000 £ per year.
Join to apply for the Claims Management Processor role at Institute of Communication
4 days ago Be among the first 25 applicants
Join to apply for the Claims Management Processor role at Institute of Communication
What You Need To Know
Are you an experienced claims assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most? If so, look no further for your next career challenge. Here, we pride ourselves on being innovative in our approach, customer focussed and determined to make a positive difference to our policyholders.
Life – Individual Claims Assessor Role
What You Need To Know
Are you an experienced claims assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most? If so, look no further for your next career challenge. Here, we pride ourselves on being innovative in our approach, customer focussed and determined to make a positive difference to our policyholders.
As a Life Claims Assessor, you will provide fair and balanced claims decisions within industry guidelines and our clients life claims philosophy. Speed and quality claims decisions are essential using the appropriate amount of evidence necessary.
You will have daily contact with customers, intermediaries and service providers both in writing and on the telephone.
What We Expect From You
- Manage Individual Protection claims from initial notification through to final settlement on a daily basis within an agreed level of authority and within service standards:
- Assessment of claims in line with the client claims philosophy and policy terms and conditions.
- Communicate with members, clients, doctors, service providers, intermediaries, reinsurers and FOS as necessary to:
- Obtain further information in relation to claims or potential claim enquiries
- Explain claims requirements and decisions
- Resolve appeals and complaints
- Build and maintain relationships with intermediaries and service providers
Contribute ideas for the continuous improvement of the claims business process to ensure our claims remains innovative and forward thinking constantly challenge the status quo.
Work closely with other areas like Group Claim Assessors, Underwriting, Actuarial, Client Services to develop a thorough understanding of the business and contribute to best practice overall.
Key Requirements
- Recent experience of assessing claims for underwritten protection products
- Excellent inter-personal and communication skills
- Well-organised and ability to manage several tasks at the same time
- Desire to deliver excellent customer service. A demonstrable \’can-do\’ attitude with the ability to pro-actively manage workload.
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Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Contract
Job function
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Job function
Other
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Industries
Insurance
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Claims Management Processor employer: Institute of Communication
Contact Detail:
Institute of Communication Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Management Processor
✨Tip Number 1
Familiarise yourself with the specific claims philosophy and policy terms of the Institute of Communication. Understanding their approach will help you align your responses during interviews and demonstrate your commitment to their customer-focused values.
✨Tip Number 2
Highlight your experience in managing individual protection claims, especially any instances where you've had to communicate complex information to clients. This will showcase your ability to handle sensitive situations and provide excellent customer service.
✨Tip Number 3
Prepare examples of how you've contributed to process improvements in previous roles. The Institute values innovation, so demonstrating your proactive approach to enhancing business processes can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the Institute of Communication on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in interviews and help you tailor your approach.
We think you need these skills to ace Claims Management Processor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a claims assessor, focusing on your customer service skills and ability to manage multiple tasks. Use specific examples that demonstrate your expertise in assessing claims for underwritten protection products.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing excellent customer service and your desire to support vulnerable customers. Mention how your values align with the company's mission to make a positive difference to policyholders.
Showcase Communication Skills: Since the role involves daily contact with various stakeholders, emphasise your excellent interpersonal and communication skills. Provide examples of how you've effectively communicated with clients, intermediaries, and service providers in previous roles.
Highlight Problem-Solving Abilities: Discuss your experience in resolving appeals and complaints. Share specific instances where you successfully navigated complex claims situations, showcasing your proactive approach and 'can-do' attitude.
How to prepare for a job interview at Institute of Communication
✨Showcase Your Customer Service Skills
Since the role focuses heavily on providing excellent customer service, be prepared to share specific examples of how you've successfully assisted customers in the past. Highlight your ability to empathise and support vulnerable clients.
✨Demonstrate Your Claims Assessment Experience
Make sure to discuss your recent experience with assessing claims for underwritten protection products. Be ready to explain your approach to making fair and balanced decisions while adhering to industry guidelines.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle appeals or complaints. Practise responding to hypothetical scenarios related to claims management to demonstrate your critical thinking and decision-making abilities.
✨Emphasise Your Organisational Skills
The job requires managing multiple tasks simultaneously, so be sure to highlight your organisational skills. Discuss any tools or methods you use to stay organised and ensure timely claims processing.
