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- Tasks: Assist in maintaining IT services and support for students and staff at Durham University.
- Company: Join Durham University, a globally recognised institution committed to equality and community.
- Benefits: Enjoy 27 days annual leave, discounts, health support, and a cycle-to-work scheme.
- Why this job: Perfect for tech enthusiasts eager to learn and grow in a supportive environment.
- Qualifications: No higher education qualifications required; basic digital skills and teamwork experience preferred.
- Other info: Full-time, fixed-term apprenticeship with comprehensive training provided.
Join to apply for the Trainee IT Technician (Apprentice) role at Institute for Medical Humanities, Durham University.
The University at Durham University is proud of its people, who are at the heart of our globally outstanding institution. We inspire our people to do extraordinary things and invite you to join our fantastic team. We promote and actively champion equality, diversity, and inclusion, ensuring everyone can be themselves and flourish in an environment where respect and fairness are paramount.
The Computing and Information Services (CIS) has an annual operational budget in the order of £10m, with approximately 140 staff based at the Durham University campus. CIS provides academic, teaching, and administrative services that underpin the day-to-day activities of the whole organisation.
As a Trainee IT Technician, you will assist with activities to maintain the day-to-day operation and ongoing development of Computing and Information Services (CIS). You will maintain a high level of IT services throughout the University, assisting students, staff, and visitors in their use of Durham University IT systems.
This is an incredible opportunity for someone who is passionate about technology. You will undertake activities relating to but not limited to:
- Operating Systems: Work with various operating systems, including Windows 10, Windows 11, Linux, and Mac OS.
- Desktop Software: Handle desktop software applications such as Word, Excel, Outlook, PowerPoint, and specialist academic software.
- Specialist AV Equipment: Involved in setting up and maintaining specialist audiovisual (AV) equipment, including video conferencing and streaming systems.
- Multi-Function Devices and Desktop Printers: Support multi-function devices and desktop printers.
- Remote Administration and Software Distribution Tools: Use tools for remote administration and software distribution.
- Network Troubleshooting: Troubleshoot network issues.
- Mobile and Tablet Support: Assist with mobile devices and provide technical support.
- Accessibility Configuration: Configure hardware, software, and devices to support accessibility needs.
- IT Applications for Disabilities: Work with IT applications and technology to support staff and students with disabilities.
Eligibility for Apprenticeship Position: To be eligible to apply for an apprenticeship position, you must not have obtained a higher education qualification at Level 4 or above.
Working Hours: The first year of the apprenticeship will be working on the IT Service Desk, with hours from 8:00 am to 8:00 pm, Monday to Friday. A flexible approach to work will be necessary.
Annual Leave Restriction: There is a 2-week annual leave restriction during the start of the academic year to support staff and students.
Benefits: 27 days annual leave per year, access to parking, discounts via our benefits portal, on-site nursery, health and wellbeing support, family-friendly policies, and generous pension schemes.
Skills/Experience Required:
- Good spoken and written communication skills.
- Basic digital skills.
- Experience of working in a team.
- Ability to follow instructions accurately.
- An interest or understanding of working in an IT provision area.
Desirable Criteria: Understanding of good customer service and experience in providing support to customers.
How To Apply: We prefer to receive applications online. When you apply, you need to submit a CV and/or a statement detailing your experience.
If you would like to have a chat or ask any questions about the role, please contact Andy Scott - Service Desk and Field Team Area Manager.
Trainee IT Technician (Apprentice) employer: Institute for Medical Humanities, Durham University
Contact Detail:
Institute for Medical Humanities, Durham University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee IT Technician (Apprentice)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Linux, and various AV equipment. Having a basic understanding of these systems will help you stand out during any informal discussions or interviews.
✨Tip Number 2
Reach out to current or former employees at Durham University, especially those in the Computing and Information Services department. They can provide valuable insights into the work culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Demonstrate your enthusiasm for technology by engaging in relevant online communities or forums. Sharing your knowledge or asking questions can show your passion and commitment to learning, which is crucial for a trainee role.
✨Tip Number 4
Prepare to discuss your teamwork experiences in detail. Since the role emphasises collaboration, think of specific examples where you've successfully worked in a team, highlighting your communication skills and ability to support others.
We think you need these skills to ace Trainee IT Technician (Apprentice)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Trainee IT Technician role. Focus on any technical skills, teamwork experience, and customer service abilities you possess.
Craft a Strong Statement: Write a statement that clearly outlines your interest in the role and how your background meets the job criteria. Use specific examples to demonstrate your communication skills and ability to follow instructions.
Showcase Your Passion for IT: In your application, express your enthusiasm for technology and learning. Mention any relevant projects or experiences that reflect your interest in IT, even if they are informal or self-taught.
Follow Application Instructions: Carefully read the application guidelines provided by Durham University. Ensure you submit all required documents, including your CV and statement, and double-check for any specific formatting or content requests.
How to prepare for a job interview at Institute for Medical Humanities, Durham University
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that demonstrate your interest in IT, even if they are not highly technical. This will show the interviewers that you are eager to learn and grow in the field.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific tasks and responsibilities of a Trainee IT Technician. Be prepared to discuss how your skills align with the job description, such as your ability to work with various operating systems and provide excellent customer service.
✨Demonstrate Teamwork Skills
Since teamwork is crucial in this role, think of examples from your past experiences where you successfully collaborated with others. Highlight your ability to support colleagues and contribute positively to a team environment.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the technologies used at Durham University. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
