At a Glance
- Tasks: Be the friendly face for students, providing support and managing enquiries.
- Company: Queen Margaret University, committed to diversity and inclusion.
- Benefits: Flexible working hours, supportive environment, and opportunities for job sharing.
- Other info: Join a team that values equality and offers career growth.
- Why this job: Make a real difference in students' lives while developing your admin skills.
- Qualifications: Experience in customer service and HNC level qualification or equivalent.
The predicted salary is between 20250 - 24750 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Hours: 28 hours and 36min per week (0.8FTE)
Contract: Open Ended
The Student Services Administrator acts as first point of contact for students, staff and third parties, often having to deal sensitively with enquiries and referrals to services. The Student Services Administrator provides administrative support to all Student Services’ Units, in addition to managing and booking the Student Services’ meetings rooms as per requests for their use. Excellent customer service, sensitive handling of student enquiries and an attention to detail are all essential skills for the position. Given changing demands over the academic year the post will be located at Student Services reception as well as carrying out work for the wider Student Services Team.
With relevant experience of working in a public facing environment and a qualification to HNC level or equivalent, you will have a good understanding of student issues and concerns, enjoy working as part of a team and have an awareness of the issues surrounding confidentiality and data protection. You will have excellent written and verbal communication skills and the ability to produce a wide variety of documents and materials in both paper and electronic/web formats. You will also have knowledge of the full range of MS software. You will enjoy working with a wide variety of people and have a proven ability to manage a diverse set of tasks whilst providing an empathetic public face to clients.
The closing date for this position is 23:59 on Sunday 23rd August 2026. Please note, this vacancy may close earlier than the stated closing date if we receive a high volume of applications.
This role does not meet the minimum requirements set by UKVI to enable sponsorship of migrant workers. Therefore, we cannot progress applications from candidates who require sponsorship to work in the UK.
Queen Margaret University is committed to equality of opportunity for all by providing a supportive, flexible and inclusive working environment, and we welcome applicants from diverse backgrounds.
We are proud to hold an Athena SWAN Bronze Award which recognises the advancement of gender equality at QMU.
We have a number of family friendly policies and are happy to consider job share applications. We are a Disability Confident Employer; should you require any specific arrangements during the recruitment process please contact Human Resources on recruitment@qmu.ac.uk.
Student Services Administrator employer: Institute for Global Health and Development
The Institute for Global Health and Development in Edinburgh is an exceptional employer, offering a dynamic work culture that prioritises diversity and equality of opportunity. Employees benefit from professional growth through continuous learning and development opportunities, while contributing to impactful governance and data protection initiatives that shape global health policies.
Contact Details:
Institute for Global Health and Development Recruitment Team
