The Institute and Faculty of Actuaries (IFoA) in the UK seeks a Head of Member and Customer Services to lead our teams guiding members, students and partners through exams, renewals and learning. You’ll shape end-to-end processes and drive improvements in revenue-generating services with a focus on quality and compliance.
This senior role sits on the Senior Leadership Team, offering hybrid work from London, Oxford or Edinburgh hubs, with travel as required and a starting salary of £73,245
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Head of Member Experience & Service Excellence in Oxford employer: Institute and Faculty of Actuaries
The Institute and Faculty of Actuaries (IFoA) is an exceptional employer that values flexibility and professional growth, offering a hybrid work model that combines the comfort of home with the dynamic environment of our London hub. Employees benefit from competitive salaries, flexible working arrangements, and the chance to enhance their skills through international events experience, all within a supportive and collaborative culture that prioritises innovation and excellence in the actuarial profession.
Contact Details:
Institute and Faculty of Actuaries Recruitment Team
