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- Tasks: Support CRM systems, analyse data, and drive insights for business strategy.
- Company: Join Straumann Group, a leader in aesthetic dentistry with a commitment to quality and innovation.
- Benefits: Enjoy growth opportunities, hands-on training, and exposure to global initiatives.
- Why this job: Be part of a forward-thinking team that values data-driven decision-making and digital transformation.
- Qualifications: Bachelor’s degree in business or related field; experience with CRM systems preferred.
- Other info: Work in a dynamic environment with opportunities to learn AI tools and automation technologies.
The predicted salary is between 36000 - 60000 £ per year.
The Straumann Group is a globally leading provider in the field of aesthetic dentistry. We combine experience, scientific evidence, and innovation with passion and are committed to uncompromising quality to offer dental professionals and patients worldwide the best possible solutions. As a pioneer and market leader in dental implantology, we have consistently expanded our product portfolio in recent years. Today, we are active in all areas of aesthetic dentistry, ranging from tooth preservation, regeneration, restoration, orthodontics with transparent aligner trays to tooth loss.
As part of our Commercial Excellence team in the Northern European Hub (NEH), we are looking for a Business Intelligence Analyst who is passionate about turning data into insight, data architecture, and process optimisation. This role offers a unique combination of responsibilities across CRM, data quality, AI-driven innovation, and market intelligence. You’ll also be hands-on with Salesforce, supporting both users and platform development. If you are data-minded, driven, and eager to learn, this is a great opportunity to develop within a forward-thinking team supporting multiple geographies and business units.
Key Responsibilities- CRM Management & Commercial Analytics: Support the day-to-day operation, development and optimisation of our CRM systems including Salesforce and Pitcher platforms. Actively participate with our Global/Regional teams in testing new features and assisting with platform improvements. Provide hands-on support to end users and contribute to capability-building initiatives and user training. Analyse and share data to drive understanding of platform adoption and utilisation (internal and external), customer experience and engagement, and campaign effectiveness. Identify behavioural trends and patterns to support go-to-market strategy.
- Data Quality & Integrity: Ensure CRM data landscape across SAP CRM and Salesforce is accurate, consistent, and complete. Run data quality checks, provide visibility and monitoring tools, and support data cleansing initiatives. Collaborate with business users to drive data ownership and governance best practices.
- Business Intelligence & Reporting: Design and deliver reporting and dashboards using Power BI and Salesforce Analytics (CRMA). Analyse commercial and operational data to generate actionable insights.
- AI & Digital Tools: Leverage AI-based solutions (e.g. predictive analytics, automated insights, anomaly detection) to improve performance tracking, decision-making and process optimisation. Explore opportunities to automate routine reports and processes. Stay informed on emerging tools and help integrate them into our BI/CRM ecosystem.
- Market Intelligence & Strategy Support: Collect and analyse data on market trends, competitors, and customer needs. Support development of internal market insight packs and dashboards. Assist in strategic reviews, commercial planning cycles and GTM using internal and external data.
- Driven, analytical, data-curious, and enthusiastic about learning and problem-solving.
- A strong communicator who can explain data insights to various audiences.
- Passionate about data, business intelligence, and digital transformation.
- Bachelor’s degree in business, data & tech, or a related field.
- Ability to work in a dynamic, fast-paced environment and adapt to changing priorities.
- Experience with CRM systems in business, preferably: Salesforce, SAP CRM, Power BI, Alteryx or similar tools.
- Previous experience in a data/analyst/sales operation’s role.
- Exposure to and experience with AI tools, data modelling, and automation technologies.
- A dynamic learning and development journey with plenty of growth opportunities.
- Involvement in shaping the future of Straumann’s commercial data, strategy and digital platform optimisation.
- Hands-on experience, training and development with leading platforms like Salesforce, Pitcher, PowerBI and Alteryx.
- Involvement in globally led initiatives, and exposure to stakeholders across our northern hub countries and business units.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
CRM & Business Intelligence Analyst employer: Institut Straumann AG
Contact Detail:
Institut Straumann AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Business Intelligence Analyst
✨Tip Number 1
Familiarise yourself with Salesforce and Power BI, as these are key tools for the role. Consider taking online courses or tutorials to enhance your skills and demonstrate your commitment to mastering these platforms.
✨Tip Number 2
Network with professionals in the CRM and business intelligence fields. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Stay updated on the latest trends in data analytics and AI tools. Being knowledgeable about emerging technologies will not only help you in interviews but also show your enthusiasm for continuous learning.
✨Tip Number 4
Prepare to discuss specific examples of how you've used data to drive insights or improve processes in previous roles. This will showcase your analytical skills and ability to apply them in a practical context.
We think you need these skills to ace CRM & Business Intelligence Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a CRM & Business Intelligence Analyst. Focus on your analytical skills, experience with CRM systems like Salesforce, and any exposure to AI tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for data and business intelligence. Mention specific examples of how you've turned data into insights in previous roles and express your enthusiasm for working in a dynamic environment.
Highlight Relevant Skills: In your application, emphasise your proficiency in tools such as Power BI and your understanding of data quality and integrity. Mention any experience you have with market intelligence and strategic planning, as these are key aspects of the role.
Showcase Your Communication Skills: Since the role requires explaining data insights to various audiences, include examples in your application that demonstrate your ability to communicate complex information clearly and effectively.
How to prepare for a job interview at Institut Straumann AG
✨Know Your CRM Tools
Familiarise yourself with Salesforce, SAP CRM, and Power BI before the interview. Be prepared to discuss your experience with these tools and how you've used them to drive insights or improve processes in previous roles.
✨Showcase Your Analytical Skills
Prepare examples of how you've turned data into actionable insights. Highlight any specific projects where your analysis led to improved decision-making or strategy development, especially in a commercial context.
✨Understand Market Trends
Research current trends in aesthetic dentistry and the competitive landscape. Being able to discuss how these trends impact business strategies will demonstrate your market intelligence and strategic thinking.
✨Communicate Clearly
Practice explaining complex data insights in simple terms. The ability to communicate effectively with various audiences is crucial, so think of ways to convey your findings clearly and concisely.
