At a Glance
- Tasks: Install, service, and support advanced laser systems in clinical and aesthetic settings.
- Company: Join a leading UK company known for technical excellence and customer focus.
- Benefits: Enjoy a competitive salary, remote work flexibility, and opportunities for professional growth.
- Other info: Work independently while travelling across the UK in a dynamic and supportive environment.
- Why this job: Make a real difference in healthcare with cutting-edge technology and hands-on experience.
- Qualifications: 5 years in Field Service Engineering; strong electronics troubleshooting skills required.
The predicted salary is between 40000 - 50000 € per year.
Instinctive are a UK leader in the supply, support, and service of high-performance laser systems used in ophthalmology and aesthetic medicine. Established in the 1990s, the company is recognised for its technical excellence, strong customer focus, and long-term partnerships with leading global manufacturers.
Role Overview
This is a full-time, remote-based Field Service Engineer role involving regular on-site customer visits. The position is primarily hands-on, focused on installation, servicing, maintenance, and technical support of advanced laser and optical systems used in clinical and aesthetic environments.
Key Responsibilities
- Carry out on-site installation, commissioning, calibration, servicing, and repair of laser and optical systems
- Perform preventative maintenance to ensure equipment performance, safety, and longevity
- Diagnose and troubleshoot electronic, optical, mechanical, and software-related faults
- Provide technical support and operational guidance to customers
- Liaise with manufacturers and supplier technical teams for escalated technical issues
- Maintain accurate service records, reports, and documentation
- Deliver a high standard of customer service and represent the company professionally at all times
Candidate Requirements
Experience
- Minimum 5 years experience in Field Service Engineering (medical devices experience preferred but not essential)
- Experience working directly with manufacturers or supplier technical teams
- Previous experience supporting complex electronic or electro-mechanical systems
Technical Skills
- Strong electronics troubleshooting skills, including analogue, digital, and high-voltage circuitry
- Qualified to at least HNC/HND level in Electrical & Electronic Engineering
- Familiarity with medical or aesthetic laser systems is advantageous
- Competence using diagnostic tools, test equipment, and service software
Attributes
- Calm under pressure with a structured and methodical approach to fault-finding
- Strong communication skills with the ability to explain technical issues clearly to customers
- Highly customer-focused with good commercial awareness
- Able to work independently in a remote, field-based role
- Flexible and willing to travel across the UK as required
Field Service Engineer - Medical Laser Systems in Luton employer: Instinctive
Instinctive is an exceptional employer, offering a dynamic work environment where technical excellence and customer focus are at the forefront. As a Field Service Engineer, you will benefit from a supportive culture that prioritises employee growth through ongoing training and development opportunities, all while working remotely and enjoying the flexibility of on-site visits across the UK. Join a company that values long-term partnerships and provides a rewarding career in the innovative field of medical laser systems.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Medical Laser Systems in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical device field, especially those who might know about opportunities at Instinctive. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your skills! When you get the chance for an interview or a casual meet-up, be ready to discuss specific examples of your troubleshooting and technical support experiences. We want to see how you handle real-world challenges.
✨Tip Number 3
Research is key! Familiarise yourself with the latest trends in laser systems and the specific technologies used by Instinctive. This will not only impress us but also help you feel more confident during discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team.
We think you need these skills to ace Field Service Engineer - Medical Laser Systems in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in field service engineering, especially with medical devices or complex systems. We want to see how your skills match up with what we’re looking for!
Show Off Your Technical Skills:Don’t hold back on showcasing your electronics troubleshooting skills and any familiarity with laser systems. We love seeing candidates who can clearly demonstrate their technical prowess!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of your past experiences and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Instinctive
✨Know Your Tech
Make sure you brush up on your knowledge of medical laser systems and their components. Familiarise yourself with common issues and troubleshooting techniques, as well as the latest advancements in the field. This will show that you're not just technically savvy but also genuinely interested in the role.
✨Showcase Your Experience
Prepare to discuss your previous experiences in Field Service Engineering, especially any hands-on work with complex electronic or electro-mechanical systems. Be ready to share specific examples of how you've diagnosed and resolved issues in the past, as this will demonstrate your problem-solving skills.
✨Customer Service Matters
Since this role involves a lot of customer interaction, think about times when you've gone above and beyond for a client. Highlight your communication skills and ability to explain technical issues clearly. This will help convey your strong customer focus, which is crucial for the position.
✨Be Ready to Travel
As the job requires flexibility and travel across the UK, be prepared to discuss your availability and willingness to travel. It’s a good idea to have a plan for how you’ll manage your time and commitments, so you can reassure them that you’re ready for the demands of the role.
