At a Glance
- Tasks: Install, service, and support advanced laser systems in clinical settings.
- Company: Leading UK supplier of high-performance medical laser systems.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Hands-on role with a focus on customer satisfaction and technical excellence.
- Why this job: Join a dynamic team and make a difference in healthcare technology.
- Qualifications: 5 years in Field Service Engineering; strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 £ per year.
Instinctive are a UK leader in the supply, support, and service of high-performance laser systems used in ophthalmology and aesthetic medicine. Established in the 1990s, the company is recognised for its technical excellence, strong customer focus, and long-term partnerships with leading global manufacturers.
Role Overview
This is a full-time, remote-based Field Service Engineer role involving regular on-site customer visits. The position is primarily hands-on, focused on installation, servicing, maintenance, and technical support of advanced laser and optical systems used in clinical and aesthetic environments.
Key Responsibilities
- Carry out on-site installation, commissioning, calibration, servicing, and repair of laser and optical systems
- Perform preventative maintenance to ensure equipment performance, safety, and longevity
- Diagnose and troubleshoot electronic, optical, mechanical, and software-related faults
- Provide technical support and operational guidance to customers
- Liaise with manufacturers and supplier technical teams for escalated technical issues
- Maintain accurate service records, reports, and documentation
- Deliver a high standard of customer service and represent the company professionally at all times
Candidate Requirements
Experience
- Minimum 5 years experience in Field Service Engineering (medical devices experience preferred but not essential)
- Experience working directly with manufacturers or supplier technical teams
- Previous experience supporting complex electronic or electro-mechanical systems
Technical Skills
- Strong electronics troubleshooting skills, including analogue, digital, and high-voltage circuitry
- Qualified to at least HNC/HND level in Electrical
Field Service Engineer - Medical Laser Systems employer: Instinctive
Instinctive is an exceptional employer, offering a dynamic work environment where innovation meets customer care in the medical laser systems sector. With a strong emphasis on employee development and a culture that values technical excellence, team collaboration, and long-term partnerships, employees are empowered to grow their skills while making a meaningful impact in the field of ophthalmology and aesthetic medicine. The remote-based nature of the Field Service Engineer role allows for flexibility and autonomy, making it an attractive opportunity for those seeking a rewarding career in a forward-thinking company.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Medical Laser Systems
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical devices field, especially those who might know someone at Instinctive. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to demonstrate your troubleshooting prowess. Bring examples of past projects or challenges you've tackled – it’ll show you’re the real deal.
✨Tip Number 3
Research is key! Familiarise yourself with the latest trends in laser systems and the specific technologies used by Instinctive. This will not only impress them but also help you ask insightful questions during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer - Medical Laser Systems
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with medical devices and any relevant technical skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with laser systems and how your experience makes you a great fit for Instinctive. Keep it engaging and personal!
Showcase Your Technical Skills:In your application, don’t forget to showcase your strong electronics troubleshooting skills. Mention specific examples of how you've diagnosed and resolved issues in the past. We love seeing real-world applications of your expertise!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Instinctive
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of laser and optical systems. Be prepared to discuss specific technologies you've worked with, as well as any troubleshooting experiences. This will show that you’re not just familiar with the equipment but can also handle complex issues.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've provided excellent service. Highlight how you’ve resolved customer issues or improved their experience. This will demonstrate your ability to represent the company professionally.
✨Prepare for Technical Questions
Expect questions that dive deep into your technical skills, especially around electronics troubleshooting. Brush up on your knowledge of analogue, digital, and high-voltage circuitry. Being able to explain your thought process during a diagnostic scenario can really impress the interviewers.
✨Research Instinctive and Their Products
Familiarise yourself with Instinctive’s offerings in the medical laser field. Understanding their products and the market they operate in will help you tailor your responses and show genuine interest in the company. It’s a great way to connect your experience with their needs.
