At a Glance
- Tasks: Install, service, and support advanced laser systems in clinical and aesthetic settings.
- Company: Join a leading UK company known for technical excellence and customer focus.
- Benefits: Enjoy a competitive salary, remote work flexibility, and opportunities for professional growth.
- Other info: Work independently and travel across the UK in a dynamic, supportive environment.
- Why this job: Make a real difference in healthcare while working with cutting-edge technology.
- Qualifications: 5 years of field service engineering experience; strong electronics troubleshooting skills.
The predicted salary is between 40000 - 50000 € per year.
Instinctive are a UK leader in the supply, support, and service of high-performance laser systems used in ophthalmology and aesthetic medicine. Established in the 1990s, the company is recognised for its technical excellence, strong customer focus, and long-term partnerships with leading global manufacturers.
Role Overview
This is a full-time, remote-based Field Service Engineer role involving regular on-site customer visits. The position is primarily hands-on, focused on installation, servicing, maintenance, and technical support of advanced laser and optical systems used in clinical and aesthetic environments.
Key Responsibilities
- Carry out on-site installation, commissioning, calibration, servicing, and repair of laser and optical systems
- Perform preventative maintenance to ensure equipment performance, safety, and longevity
- Diagnose and troubleshoot electronic, optical, mechanical, and software-related faults
- Provide technical support and operational guidance to customers
- Liaise with manufacturers and supplier technical teams for escalated technical issues
- Maintain accurate service records, reports, and documentation
- Deliver a high standard of customer service and represent the company professionally at all times
Candidate Requirements
Experience
- Minimum 5 years experience in Field Service Engineering (medical devices experience preferred but not essential)
- Experience working directly with manufacturers or supplier technical teams
- Previous experience supporting complex electronic or electro-mechanical systems
Technical Skills
- Strong electronics troubleshooting skills, including analogue, digital, and high-voltage circuitry
- Qualified to at least HNC/HND level in Electrical & Electronic Engineering
- Familiarity with medical or aesthetic laser systems is advantageous
- Competence using diagnostic tools, test equipment, and service software
Attributes
- Calm under pressure with a structured and methodical approach to fault-finding
- Strong communication skills with the ability to explain technical issues clearly to customers
- Highly customer-focused with good commercial awareness
- Able to work independently in a remote, field-based role
- Flexible and willing to travel across the UK as required
Field Service Engineer - Medical Laser Systems in Bedford employer: Instinctive
Instinctive is an exceptional employer, offering a dynamic work environment where technical excellence and customer focus are at the forefront. As a Field Service Engineer, you will benefit from a supportive culture that prioritises employee growth through ongoing training and development opportunities, all while working remotely across the UK. With a commitment to innovation in medical laser systems, you'll be part of a team that values your expertise and fosters long-term partnerships with leading manufacturers.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Medical Laser Systems in Bedford
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical device field, especially those who work with laser systems. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance for an interview or a casual meet-up, bring along examples of your past work. Whether it's troubleshooting complex systems or providing top-notch customer service, let them see what you can do.
✨Tip Number 3
Stay updated on industry trends! Read up on the latest advancements in medical laser technology and be ready to discuss them. This shows you're passionate and knowledgeable, which can really impress potential employers.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are eager to join us. It shows initiative and gives you a better chance to stand out in the crowd.
We think you need these skills to ace Field Service Engineer - Medical Laser Systems in Bedford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with medical devices and any relevant technical skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with laser systems and how your experience makes you a great fit for us. Keep it engaging and personal!
Showcase Your Technical Skills:Don’t forget to emphasise your troubleshooting skills and familiarity with electronic systems. We love candidates who can clearly communicate their technical expertise, so make sure to include specific examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Instinctive
✨Know Your Tech
Make sure you brush up on your knowledge of medical laser systems and their components. Familiarise yourself with common issues and troubleshooting techniques, as well as the latest advancements in the field. This will show that you're not just technically savvy but also genuinely interested in the role.
✨Showcase Your Experience
Prepare to discuss your previous experiences in Field Service Engineering, especially any hands-on work with electronic or electro-mechanical systems. Be ready to share specific examples of how you've diagnosed and resolved technical issues, as this will demonstrate your problem-solving skills and expertise.
✨Customer Service Matters
Since this role involves a lot of customer interaction, think of instances where you've provided exceptional service. Highlight your communication skills and how you've managed to explain complex technical issues to non-technical clients. This will illustrate your ability to represent the company professionally.
✨Be Ready to Travel
As the job requires flexibility and travel across the UK, be prepared to discuss your availability and willingness to travel. Show enthusiasm for the role and reassure them that you're ready to hit the road when needed, which is crucial for a Field Service Engineer.
