At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for staff.
- Company: Globally recognised organisation with a dynamic work environment.
- Benefits: Gain hands-on experience in IT support and enhance your technical skills.
- Other info: Collaborative culture with opportunities to grow your career in tech.
- Why this job: Join a fast-paced team and make a real difference during an office move.
- Qualifications: Experience in IT support, strong communication, and problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
We’re currently partnering with a globally recognised organisation to hire an IT Help Desk Technician for their London office. This is an excellent opportunity for a customer-focused IT support professional who enjoys working in a fast-paced, people-facing environment and providing hands‑on technical support across the business.
Role Overview
This position is fully onsite, 5 days per week in the London office, providing first‑line support to internal staff across hardware, user setup, and day‑to‑day technical issues. You’ll work closely with an offshore second‑line support team that manages more complex software‑related queries. The role will also play a key part in supporting an upcoming office move later this year.
Key Responsibilities
- Provide first‑line IT and hardware support to internal users
- Manage and resolve tickets through JIRA
- Set up laptops, hardware, equipment, and meeting/board rooms
- Support onboarding for new starters, including devices, systems access, and passwords
- Assist users with Microsoft Teams, Kadence, and general technical troubleshooting
- Deliver clear and effective communication to staff at all levels
- Work collaboratively with the wider IT support function and offshore teams
- Support the business during an office relocation project in October
Required Skills & Experience
- Previous experience in a Help Desk / IT Support / Desktop Support role
- Strong hardware and first‑line support experience
- Experience using JIRA ticketing systems
- Confident supporting Microsoft Teams and end‑user technologies
- Excellent communication and customer service skills
- Comfortable working onsite in a highly collaborative environment
- Strong problem‑solving skills with a proactive approach
Nice to Have
- Previous experience supporting an office move or relocation project
Information Technology Help Desk Technician in London employer: Instinct Resourcing
Join a globally recognised organisation as an IT Help Desk Technician in London, where you will thrive in a dynamic and collaborative work culture. With a strong focus on employee growth, this role offers hands-on technical support experience while contributing to exciting projects like an office relocation. Enjoy the benefits of working onsite in a vibrant city, surrounded by a supportive team dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Help Desk Technician in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT Help Desk questions and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you’ve got experience with JIRA or Microsoft Teams, be ready to discuss specific examples of how you’ve used them to solve problems. Real-life scenarios can really impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate IT support professionals. Keep an eye on our listings and make sure your application stands out by tailoring it to the role.
We think you need these skills to ace Information Technology Help Desk Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your hardware expertise and any experience with JIRA!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Mention your problem-solving skills and any relevant experience with Microsoft Teams or office relocations.
Show Off Your Communication Skills:Since this role involves working closely with staff at all levels, it’s important to demonstrate your communication skills. Use clear and concise language in your application to show us you can deliver effective support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our London office!
How to prepare for a job interview at Instinct Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware support and Microsoft Teams. Be ready to discuss your previous experiences in IT support and how you've tackled common issues. This will show that you're not just familiar with the tools but can also apply your knowledge effectively.
✨Familiarise Yourself with JIRA
Since the role involves managing tickets through JIRA, it’s a good idea to get comfortable with the platform. If you haven’t used it before, check out some tutorials or guides online. Being able to speak confidently about how you would manage and resolve tickets will impress the interviewers.
✨Show Off Your Communication Skills
As this position requires clear communication with staff at all levels, practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully communicated technical information to non-technical users in the past.
✨Prepare for the Office Move Discussion
Since the role involves supporting an office relocation project, think about any relevant experience you have with similar projects. Be ready to discuss how you would approach the logistics of setting up new equipment and ensuring a smooth transition for staff during the move.
