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For Companies At a Glance
- Tasks: Manage and support the Learning Management System while resolving user queries.
- Company: Join a reputable organisation in the sporting industry undergoing an exciting LMS transformation.
- Benefits: Enjoy hybrid working, free lunches, private medical cover, and 25 days annual leave.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in education.
- Qualifications: Degree or equivalent experience in LMS administration; strong analytical and communication skills required.
- Other info: Opportunity to work with emerging technologies and contribute to system improvements.
The predicted salary is between 20000 - 22400 £ per year.
Job Description
Learning Management System (LMS) Administrator
6 month Fixed Term Contract
Salary range: £25,000 – £28,000
Hybrid working – 2 days onsite in Burton-on-Trent and 3 days remote
Starting: as soon as possible
Company
Instinct are currently working with a highly reputable organisation within the sporting industry and are currently undergoing a new LMS transformation and moving to a new platform.
Responsibilities
The role will include:
- Acting as the administrator of the Learning Management System.
- Provide second-line support on LMS issues, escalating these as necessary with internal stakeholders and external vendors, ensuring they are logged and resolved.
- Provide second-line support on the Apply platform, escalating these as necessary with internal stakeholders and external vendors, ensuring they are logged and resolved.
- Liaise with the Education support team and support users with queries.
- Work with the Education support team to spot, track and monitor trends with support tickets across our tiered escalation framework and to source solutions.
- Generate regular and ad-hoc reports to support decision-making and monitor key metrics.
- Identify and resolve system issues, escalating technical support inquiries as needed with internal stakeholders and external vendors.
- Identifies and communicates opportunities for system process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
- Support the Education System Roadmap ensuring that system changes, capacity and developments are managed in line with personnel and technical resource.
- Assist in establishing system governance policies, procedures, and standards.
- Stay current with industry trends, best practices, and emerging technologies in learning systems and technology.
- Execute tasks as required in order to meet changing priorities.
Person specification:
- Degree in relevant subject area or equivalent experience.
- Proven experience in LMS administration within L&D.
- Strong attention to detail and commitment to data accuracy and integrity.
- Strong analytical skills with the ability to interpret and communicate complex data and insight.
- Ability to train and support users at all levels of the organisation.
- Excellent written and communication skills.
- Ability to manage concurrent projects, including those outsourced to external supplier and agencies.
- Experience of working in a fast-paced customer focused environment and delivering excellent customer service.
- Ability to demonstrate working with and supporting internal and external remote stakeholders.
Additional Desirable skills
- Experience of e-learning development or UI design.
- Understanding of adult learning theories.
- Understanding of social learning theories.
- Familiarity with recognized E-learning technical standards.
- Experience of providing IT support.
Rewards
- Company event perks
- Free lunches!
- Private medical cover
- Pension scheme
- 25 days annual leave plus additional volunteering days
- Hybrid working offering flexibility and work-life balance
Learning Management System Administrator employer: Instinct Resourcing
Contact Detail:
Instinct Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Management System Administrator
✨Tip Number 1
Familiarise yourself with the latest trends in Learning Management Systems. Understanding the current technologies and best practices will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with professionals in the LMS field, especially those who have experience with the specific platform the company is transitioning to. Engaging with them can provide insights and potentially valuable connections that could help you stand out.
✨Tip Number 3
Prepare to discuss your analytical skills and how you've used data to drive decisions in previous roles. Be ready to share specific examples of how you've identified trends and resolved issues in an LMS environment.
✨Tip Number 4
Showcase your ability to train and support users by preparing a brief demonstration or explanation of a complex LMS feature. This will highlight your communication skills and your capability to assist users at all levels.
We think you need these skills to ace Learning Management System Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Learning Management Systems (LMS) administration. Focus on specific achievements and responsibilities that align with the job description, such as providing support and generating reports.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the sporting industry and your understanding of LMS transformation. Mention how your skills and experiences make you a perfect fit for the role and how you can contribute to the company's goals.
Highlight Analytical Skills: Since the role requires strong analytical skills, provide examples in your application of how you've successfully interpreted complex data and communicated insights in previous positions. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Showcase Communication Skills: Emphasise your excellent written and communication skills in both your CV and cover letter. Provide examples of how you've trained or supported users at various levels, as this is crucial for the role.
How to prepare for a job interview at Instinct Resourcing
✨Showcase Your LMS Knowledge
Make sure to brush up on your knowledge of Learning Management Systems. Be prepared to discuss your previous experience with LMS administration, including any specific platforms you've worked with and how you've handled support issues.
✨Demonstrate Analytical Skills
Since the role requires strong analytical skills, be ready to provide examples of how you've interpreted complex data in the past. Discuss any reports you've generated and how they influenced decision-making.
✨Highlight Communication Abilities
Excellent written and verbal communication skills are crucial for this position. Prepare to discuss how you've trained users or communicated technical information to non-technical stakeholders in your previous roles.
✨Emphasise Adaptability
The job involves managing concurrent projects and adapting to changing priorities. Share examples from your past where you've successfully juggled multiple tasks or adapted to new challenges in a fast-paced environment.
