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- Tasks: Lead operations to ensure smooth business processes and scalable systems.
- Company: Join a global leader in immersive learning and development.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by driving operational excellence in a fast-paced environment.
- Qualifications: Experience in operational leadership and strong analytical skills required.
- Other info: Thriving culture with opportunities for continuous improvement and innovation.
The predicted salary is between 65000 - 75000 £ per year.
Instinct is working with a global learning and development organisation that partners with a wide range of clients to design and deliver immersive, experiential training programmes. It combines digital innovation, facilitated workshops, and realistic simulations to create engaging learning experiences that build leadership capability, strengthen communication, and improve performance. The focus is on driving measurable behavioural change and supporting long-term professional and organisational growth.
Our client is currently looking for an Operations lead to ensure the business runs smoothly in a scalable manner across non-technical domains. You will ensure delivery teams are enabled through looking after the CRM system and streamlining processes. You will play a key role in developing long term operational strategies.
Core priorities:
- Leading and evolving business-wide operational systems, processes, and infrastructure
- Driving data integrity, forecasting accuracy, and operational insight
- Building scalable frameworks across sales, delivery, and operations
- Owning vendor relationships and optimising the external partner ecosystem
- Overseeing associate/faculty resourcing to ensure seamless delivery
- Embedding quality, governance, and risk management frameworks
Essential criteria:
- Experience in an operational leadership role within a commercial business
- Strong capability in process design, optimisation and scalability with experience of technology-enabled business transformation, process design and optimisation and/or operating model design.
- High proficiency in analysing operational data to drive insight, forecasting and performance improvements.
- Strong commercial acumen and a strong understanding of the commercial mechanics of professional services
- Comfortable creating and reviewing reports for executive teams and boards.
- Strong organisational and planning skills. Ability to translate operational strategies into executable plans.
- Creative problem solver with strong analytical skills.
- Experience leading change/continuous improvement projects/programmes with cross-functional implementation.
- Excellent communication skills for managing senior stakeholders and ensuring alignment across functions.
- Experience working closely with delivery or client-facing teams to enable performance and predictability.
- Track record of thriving in a fast-paced, high-growth organisation and comfort navigating ambiguity.
- Strong understanding of CRM, project management or scheduling systems and how to optimise their usage.
- Previous experience of overseeing resourcing.
Desirable criteria:
- Previous experience of working with CMap would be highly desirable.
- Exposure to ISO, compliance environments or controlled operational frameworks.
- Vendor management experience.
- Experience managing a flexible, associate or contractor workforce.
- Familiarity with building communities or talent pools.
- Project management, Lean Six Sigma or process improvement credentials advantageous.
If the above Digital Learning job is of interest and you want to know more, get in touch or apply using the form below.
Operations Lead in City of London employer: Instinct Resourcing
Contact Detail:
Instinct Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your skills align with their goals, especially in operations and process optimisation.
✨Tip Number 3
Practice your pitch! You should be able to clearly explain how your experience in operational leadership makes you the perfect fit for the role. Keep it concise and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Operations Lead in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Lead role. Highlight your experience in operational leadership and process optimisation, as these are key for us. Use specific examples that showcase your skills in driving data integrity and managing vendor relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about operational excellence and how you can contribute to our mission. Be sure to mention your experience with CRM systems and your ability to lead change in fast-paced environments.
Showcase Your Analytical Skills: We love data-driven decision-making! In your application, include instances where you've used operational data to drive insights or improve performance. This will demonstrate your strong analytical skills and commercial acumen, which are essential for the role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Instinct Resourcing
✨Know Your Operations Inside Out
Make sure you understand the core priorities of the Operations Lead role. Familiarise yourself with operational systems, processes, and how they drive business success. Be ready to discuss your experience in process design and optimisation, as well as any technology-enabled transformations you've led.
✨Data is Your Best Friend
Since this role involves a lot of data analysis, brush up on your skills in interpreting operational data. Prepare examples of how you've used data to drive insights and improve performance in previous roles. Being able to speak confidently about forecasting accuracy will definitely impress.
✨Show Off Your Communication Skills
This position requires excellent communication, especially with senior stakeholders. Think of instances where you've successfully managed relationships or aligned teams across functions. Practise articulating these experiences clearly, as it will demonstrate your ability to lead and influence.
✨Be Ready for Change
The ability to thrive in a fast-paced, high-growth environment is crucial. Prepare to discuss your experience with change management and continuous improvement projects. Highlight your creative problem-solving skills and how you've navigated ambiguity in past roles.