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- Tasks: Gather data from passengers at bus, tram, and rail depots in pairs.
- Company: InstaStaff is a dynamic remote team focused on customer service roles.
- Benefits: Flexible hours, choose your working days, and earn £14.78 per hour.
- Why this job: Enjoy a flexible role that combines teamwork and customer interaction while making a difference.
- Qualifications: Excellent customer service skills, attention to detail, and good computer proficiency required.
- Other info: Work on an ad hoc basis across all 7 days of the week.
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Part Time Customer Service Field Officer, Coventry
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Client:
InstaStaff
Location:
Coventry, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
0a677a185963
Job Views:
6
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
InstaStaff are currently recruiting for a Part Time Customer Service Field Operators to join their remote team based at various bus, tram and rail depos across Coventry.
As a Part Time Customer Service Field Operator, you will be required to work in pairs and gather data from people that are travelling via bus, tram or train.
You will be counting passengers getting on and off their mode of transport, directing the drivers to wait while you gather the information, passing information to the person you are working with, this then will get entered into a portal via a handheld computer.
This role will be on an ad hoc basis to suit yourself, we require people across all 7 days of the week, you choose the day you wish to work.
The hours of work will be 6.30am – 12.30pm per day.
The duties of the Part Time Customer Service Field Operator will include:
- Working in pairs at various depos
- Working in pair and based on moving trains and trams
- Directing bus drivers to wait whilst you gather the required information
- Using a clicker to count the number of passengers getting on and off their chosen mode of transport
- Gathering information and uploading it into the handheld computer
The ideal Part Time Customer Service Field Operator will have:
- The ability to notice things and work at a fast pace
- The ability to work part time
The salary for the Part Time Customer Service Field Operator will be £14.78 per hour
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Part Time Customer Service Field Officer employer: InstaStaff
Contact Detail:
InstaStaff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Field Officer
✨Tip Number 1
Familiarise yourself with the public transport system in Coventry. Understanding the routes, schedules, and peak times will help you engage more effectively with passengers and demonstrate your knowledge during any interviews.
✨Tip Number 2
Practice your counting and data entry skills. Since you'll be using a clicker and a handheld computer, being comfortable with these tools will make you more efficient and confident in your role.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've handled difficult situations or provided excellent service in the past. This will highlight your suitability for the role.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the job expectations and company culture, which can be invaluable during your application process.
We think you need these skills to ace Part Time Customer Service Field Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Part Time Customer Service Field Operator position. Highlight key skills such as customer service experience and attention to detail in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that match the job description. Emphasise any previous roles that involved customer service, data collection, or teamwork, as these are crucial for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you are a good fit. Mention your ability to work in pairs, your attention to detail, and your flexibility in working hours.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at InstaStaff
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've successfully handled customer interactions, as this role heavily relies on excellent communication and interpersonal skills.
✨Demonstrate Attention to Detail
Since the job involves counting passengers and gathering data accurately, be prepared to discuss how you ensure accuracy in your work. You might want to mention any past experiences where attention to detail was crucial.
✨Familiarise Yourself with the Role
Take some time to understand the responsibilities of a Part Time Customer Service Field Operator. Knowing the specifics about working in pairs, using handheld devices, and directing drivers will show your enthusiasm and preparedness for the role.
✨Ask Insightful Questions
Prepare a few questions to ask the interviewer about the role or the company. This not only shows your interest but also helps you gauge if the position is the right fit for you. Consider asking about the training process or how success is measured in this role.