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- Tasks: Gather data from passengers at bus, tram, and rail depots in Birmingham.
- Company: InstaStaff is a dynamic remote team focused on customer service solutions.
- Benefits: Flexible hours, choose your own workdays, and competitive pay of £14.78 per hour.
- Why this job: Enjoy a flexible role that combines teamwork with engaging customer interactions.
- Qualifications: Excellent customer service skills, attention to detail, and basic computer proficiency required.
- Other info: Work on an ad hoc basis, available 7 days a week.
InstaStaff are currently recruiting for a Part Time Customer Service Field Operators to join their remote team based at various bus, tram and rail depos across Birmingham.
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
As a Part Time Customer Service Field Operator, you will be required to work in pairs and gather data from people that are travelling via bus, tram or train.
You will be counting passengers getting on and off their mode of transport, directing the drivers to wait while you gather the information, passing information to the person you are working with, this then will get entered into a portal via a handheld computer.
This role will be on an ad hoc basis to suit yourself, we require people across all 7 days of the week, you choose the day you wish to work.
The hours of work will be 6.30am – 12.30pm per day.
The duties of the Part Time Customer Service Field Operator will include:
Working in pairs at various depos
Working in pair and based on moving trains and trams
Directing bus drivers to wait whilst you gather the required information
Using a clicker to count the number of passengers getting on and off their chosen mode of transport
Gathering information and uploading it into the handheld computer
The ideal Part Time Customer Service Field Operator will have:
Excellent customer service experience
Good attention to detail
The ability to notice things and work at a fast pace
Good computer skills
The ability to work part time
The salary for the Part Time Customer Service Field Operator will be £14.78 per hour
Part Time Customer Service Field Officer employer: InstaStaff
Contact Detail:
InstaStaff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Field Officer
✨Tip Number 1
Familiarise yourself with the public transport system in Birmingham. Understanding the routes, schedules, and peak times will help you gather data more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Practice your counting and data entry skills. Since you'll be using a clicker and a handheld computer, being quick and accurate will set you apart from other candidates.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've successfully interacted with the public in previous roles. This will highlight your ability to handle various situations while working in pairs.
✨Tip Number 4
Be flexible with your availability. Since the role is ad hoc, showing that you can work on different days and times will make you a more attractive candidate for the position.
We think you need these skills to ace Part Time Customer Service Field Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Part Time Customer Service Field Operator position. This will help you tailor your application to highlight relevant skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience and your ability to work in a fast-paced environment. Mention specific examples where you demonstrated attention to detail and good computer skills.
Craft a Strong Cover Letter: Write a personalised cover letter that explains why you are interested in this role and how your skills align with the job requirements. Be sure to mention your flexibility in working hours and your willingness to work on an ad hoc basis.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at InstaStaff
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've successfully handled customer interactions, as this role heavily relies on excellent communication and interpersonal skills.
✨Demonstrate Attention to Detail
Since the job involves counting passengers and gathering data accurately, be prepared to discuss how you ensure accuracy in your work. You might want to mention any past experiences where attention to detail was crucial.
✨Familiarise Yourself with Technology
As you'll be using a handheld computer for data entry, it's important to show that you're comfortable with technology. If you have experience with similar devices or software, be sure to mention it during the interview.
✨Be Flexible and Adaptable
This role requires working on an ad hoc basis across various days. Emphasise your flexibility and willingness to adapt to different schedules and environments, as this will demonstrate your suitability for the position.